Contact Centre Co-worker

Department: SOP
Shift As per Schedule
Location IKEA Kuwait
The Avenues Mall, 5th Ring Road Al Rai Area
P.O. Box 3698, 13037 Safat, Kuwait
Job Type: Permanent

Job Description:

- Receive all telephone calls and answer all enquiries, provide information, handle complaints and follow up to ensure resolution and closure.
- To consistently provide exemplary & outstanding customer service and projecting a ‘customer friendly IKEA’ to the customers.

Preferred Skills:

- Ability to use and take personal initiative
- A flexible approach/open to change
- Good attention to detail
- Team Work & Team Building
- Innovative & Creative Thinking
- Confident in communicating to customers
- Problem Solving
- Fluent in English & Arabic
- Customer Service Oriented
- Computer literate

Education/Experience:

- Minimum two years of Customer Service or Call Centre.