IKEA Korea Homepage (Web/Mobile) and Application Terms of Use

Article 1 (Purpose)

The purpose of this Terms of Use is to establish the rights, obligations, responsibilities and service use procedures between IKEA Korea Ltd. (“IKEA”) and the members who consented to this Terms of Use and use the services, in relation to the services provided by IKEA through internet homepage (http://www.ikea.com/kr/ko/, hereinafter “Web Homepage”), IKEA’s mobile application provided through smart phones and other information and communication devices (“Application”) and IKEA’s mobile internet homepage (http://m.ikea.com/kr/ko/, hereinafter “Mobile Homepage”).

Article 2 (Definition)

1. The terms used in this Terms of Use have the following meanings:

(i) “Service” means all goods and services provided by IKEA to Members through the Web Homepage, Application or Mobile Homepage, regardless of devices (including PCs, TVs, mobile devices such as smart phones and other various wired and wireless devices) used to access goods and services.
(ii) “Member” means a customer that entered into the service use agreement with IKEA, by accessing IKEA’s Web Homepage, Mobile Homepage or Application and consenting to this Terms of Use, and uses the Service provided by IKEA.
(iii) “ID” means a combination of letters and numbers created by Members and consented by IKEA for the identification of Members and the use of the Services, or e-mail addresses.
(iv) “Password” means a combination of letters and numbers created by Members and consented by IKEA for the confirmation of identity of Members and the protection of member information.

2. Any terms not otherwise defined in Paragraph 1 or this Terms of Use shall be in accordance with customary commercial practices.

Article 3 (Display and Amendments to Terms of Use)

1. IKEA will display this Terms of Use on the main page of the Web Homepage, Mobile Homepage and Application through which the Services are provided so that the Members who intend to use the Services may easily access this Terms of Use; provided that, the contents of this Terms of Use may be displayed through hyperlink.
2. In the event where IKEA amends this Terms of Use, IKEA will announce the effective date of the amended Terms of Use and the reason for the amendment by a method set forth in Paragraph 1, from seven (7) days before the effective date to the date immediately preceding the effective date. The amended Terms of Use will not retroactively apply to any period prior to the effective date.

Article 4 (Relationship with Applicable Laws)

1. Any matters not set forth in this Terms of Use or Article 5 shall be in accordance with the applicable laws such as the Telecommunications Business Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., as well as customary commercial practices.
2. The members must comply with the applicable laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. in using the Services and may not claim indemnification for violation of the applicable laws on the ground of any provisions under this Terms of Use.

Article 5 (Service Use Agreement)

1. This Terms of Use is a principle agreement for the use of Services.
2. The service use agreement is entered into by a customer’s consent to this Terms of Use and his/her subscription as member and IKEA’s consent thereof.
3. The expression of consent under Paragraph 2 will be displayed on the screen of a device that uses the Service or notified to the applicant by e-mail or other methods.
4. IKEA may, if necessary, separately establish an agreement that will apply to any particular Service (“
Separate Terms of Use
”).
5. In the event any Member consents to the Separate Terms of Use and uses the particular Service, the terms of the Separate Terms of Use shall take precedence and this Terms of Use shall supplement such Separate Terms of Use.
6. The provisions of Article 3 shall apply to the display and amendment to the Separate Terms of Use; provided that, IKEA may display the Separate Terms of Use in the separate homepage that provides the applicable separate Service.

Article 6 (Application for Membership Subscription)

1. Persons who can subscribe as Members are restricted to individuals over the age of fourteen (14).
2. Any customer who desires to subscribe as member must state his/her name (surname, first name), mobile phone number, e-mail address and password in accordance with the subscription application form provided by IKEA.
3. Any customer who desires to subscribe as member must apply using real name, and any person who subscribed as member using a name that is not his/her real name or a third party’s information may not use the Services and may be punishable by applicable laws.
4. Member’s ID may be used one (1) per each customer.

Article 7 (Acceptance of Application)

1. In the event a customer applies for membership subscription in accordance with Article 6, IKEA must accept such application, unless there is a special circumstance; provided that, IKEA may refuse to accept the application for membership subscription in case of any of the following:

(i) In the event a customer under the age of fourteen (14) applies for membership;
(ii) In the event an application for membership is submitted using the name and e-mail address that is the same as the current Member;
(iii) In the event the re-subscription is restricted pursuant to Article 8, Paragraph 1, Item 3;
(iv) In the event a customer whose membership was suspended by IKEA pursuant to Article 8, Paragraph 2 applies again for the membership;
(v) In the event a Member voluntarily terminates the use agreement during the period in which IKEA determines whether to terminate the use agreement by obtaining statement of opinion from the Member, etc. pursuant to Article 8, Paragraph 2 and re-applies for membership;
(vi) In the event a false information was stated at the time of subscription for membership; or
(vii) Any other circumstances in breach of this Terms of Use or in which the membership subscription was applied for illegal or inappropriate purpose.

2. In case of any of the following, IKEA may defer acceptance of the application for membership. In such case, IKEA will display the matters concerning the reason for deferring acceptance, request for additional information, etc., on the device that uses the Web Homepage, Mobile Homepage or Applications or notify the customer by e-mail or other methods.
(i) In the event the additional membership subscription is difficult for equipment or facility restrictions;
(ii) In the event where technical problems have occurred in relation to the membership subscription procedures; or
(iii) Any other circumstances in which IKEA deemed necessary to defer the acceptance of membership subscription.

Article 8 (Termination of Service Use Agreement)

1. Any member may withdraw as member at any time in accordance with any of the following and terminate the service use agreement.

(i) Members that desire to withdraw as member must follow the withdrawal procedure determined by IKEA.
(ii) The effectiveness of withdrawal under Paragraph 1 will be effective upon the notice to IKEA of the Member’s intent to withdraw and IKEA’s completion of the withdrawal procedure.
(iii) A customer who withdrew as Member may re-subscribe as Member in accordance with this Terms of Use; provided that, in the event where a Member withdraws as Member and applies for re-subscription for multiple participation in promotional events or other inappropriate purposes, IKEA may restrict re-subscription during a certain period.
(iv) In the event a customer who withdrew as Member applies for re-subscription, the customer in principle must use the ID that is the same as the ID used prior to the withdrawal; provided that, the customer may subscribe under another ID if his/her member information has been discarded as the result of membership withdrawal.

2. IKEA may terminate the service use agreement in case of any of the following. In such case, IKEA will notify the Member by e-mail, telephone, fax or other means by setting forth the reason for termination. In such case, IKEA may provide the concerned Member with an opportunity in advance to state his/her opinion on the reason for termination.

(i) In the event where it has been confirmed that there is a reason to refuse application to use in accordance with Article 7, Paragraph 1 with respect to a Member;
(ii) In the event where a Member committed any act against the public order or morals;
(iii) In the event where a Member committed any act which infringes the rights, reputation, credibility or other fair benefits of IKEA, other Members or any other person;
(iv) In the event where a Member committed, or attempted to commit, any act which interferes with the smooth operation of the Services provided by IKEA;
(v) In the event where the proper use of Services is impossible or difficult for reasons such as decision or order of rehabilitation or bankruptcy, decision of adult guardianship, limited guardianship or special guardianship, death, declaration of disappearance, dissolution, insolvency, etc. (provided that, in such case, IKEA may take other measures such as suspending the membership or restricting the use of the Services, instead of terminating the use service agreement, for the protection of safety of transaction);
(vi) Any other circumstances where a Member commits an act in breach of this Terms of Use.

3. The termination in accordance with Paragraph 2 will be effective upon the delivery of IKEA’s intent to terminate to the Member; provided that, in case where IKEA cannot notify its intent to terminate due to false contact information provided by the Member at the time of membership subscription, etc., the termination will be effective upon the notice of its intent to terminate on the personal information menu of the concerned Member.

Article 9 (Collection and Protection of Member Information)

1. IKEA may process personal information of Members in accordance with applicable laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Personal Information Protection Act.
2. In processing information of Members in accordance with Paragraph 1, IKEA will establish the Privacy Policy for the protection and management of Member information and process Member information in accordance with such Privacy Policy.
3. The Privacy Policy referred to in Paragraph 2 will be disclosed and published through the Web Homepage, Mobile Homepage and Application.

Article 10 (Change of Member Information)

1. In the event any information stated at the time of membership subscription is wrong or changed, the Members must immediately change the relevant information through “My Information Management” page; provided that, ID and e-mail information cannot be changed.
2. The Members must immediately provide evidentiary material for the information changed in accordance with Paragraph 1, if requested by IKEA.

Article 11 (Management of ID and E-mail Information)

1. The Members are responsible for the management of ID, e-mail and Password and cannot assign or lend his/her ID, e-mail or Password to a third party.
2. IKEA will not be held liable for any loss or damage arising from leakage, assignment, lending of ID, e-mail or Password due to a reason not attributable to IKEA.
3. In the event any Member becomes aware that his/her ID, e-mail or Password has been stolen or is used by a third party, the Member must immediately notify IKEA and comply with the instruction of IKEA, if any.

Article 12 (Notification by E-mail)

1. IKEA’s notice to Members shall be deemed delivered at the time of delivery of e-mail entered at the time of member subscription, and IKEA will not be responsible for any losses caused by failure to change e-mail information, non-delivery of e-mail due to problems of e-mail service providers or incorrect change.
2. In the event a Member causes damages to IKEA as the result of Member’s intent or negligence in failure to change any changed information or in changing any information to false information, the Member will be responsible to compensate for such damages.

Article 13 (Damages)

1. In the event of any damage incurred by a Member with respect to the performance of the use agreement due to the reason attributable to IKEA, its employee, agent or subcontractors, consignees or other persons that performs the use agreement on behalf of IKEA, IKEA will be liable to compensate such damages incurred by the Member.
2. In the event of any damage incurred by IKEA with respect to the performance of the use agreement due to the reason attributable to a Member, its employee, agent or subcontractors, consignees or other persons that performs the use agreement on behalf of the Member, the Member will be held liable to compensate such damages incurred by the IKEA.

Article 14 (Indemnification of IKEA)

1. In the event IKEA cannot temporarily or permanently cannot provide the Services due to natural disaster or any equivalent event of force majeure or any reason not attributable to IKEA such as maintenance or inspection, replacement, breakdown or communication interruption of information and communication facilities, IKEA will not be held liable for any damages incurred by the Members.
2. IKEA will not be held liable for the disruption in use of the Services due to the reason attributable to the Members.

Article 15 (Governing Law and Jurisdiction)

1. The laws of the Republic of Korea shall apply to the interpretation of this Terms of Use and the use agreement between IKEA and the Member and any disputed thereof.
2. In the event of any dispute between IKEA and the Members, the parties shall discuss to amicably resolve such issue, and if cannot be amicably resolved, such dispute shall be finally resolved by litigation before the court of the Republic of Korea.
3. The litigation under Paragraph 2 shall be in accordance with the Civil Procedure Act.

Article 16 (Handling Customer Complaints)

1. The Members may deal with any inconvenience while using Services or complaints through customer center (1670-4532) operated by IKEA.
2. In the event where IKEA determines that the complaints or opinions raised by the Members in accordance with Paragraph 1 is reasonable, IKEA will promptly process such complaints or opinions and will notify its process within three (3) business days and notify the result of investigation and the measures therefor within ten (10) business days, unless there is a special circumstance.

Supplementary Provision

Article 1 (Effective Date)
This Terms of Use will be effective as of 06. 03. 2016.