About shopping

IKEA return policy

Return unopened or unused IKEA products for a full refund. Assembled furniture can also be returned if in good condition.
It's OK to change your mind
You have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product — even if you assembled it — as long as it is in good condition.
We reserve the right to refuse a refund or exchange if the return criteria are not met.
Read more about our warranties and guarantees
How to return
Missing, damaged or
incomplete orders
 
Organise an IKEA return pick-up from your home or business address.
A pick-up
IKEA offers to collect the unwanted items.

A collection fee for the cost of returning the goods will apply.

The cost starts from 29,000 KRW for metro. This service is not available in all areas.

Please contact us for pricing and scheduling.
Return any IKEA furniture or product for free to your closest store location.
In-store
Return for free at any IKEA store.
Find your local store here.
 
Talking over the phone is always an option. IKEA agents are available to resolve any returns or exchange issue.
Call or chat with us
Visit our contact page to call or chat with one of our agents.
We will help you find a solution.
Return any IKEA furniture or product for free to your closest store location.
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you.

If your item is damaged, bring you damaged item and proof of purchase.

If you are missing an item, bring you order confirmation.