IKEA return policy
It's OK to change your mind
You have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product — even if you assembled it — as long as it is in good condition.
We reserve the right to refuse a refund or exchange if the return criteria are not met.Read more about our warranties and guarantees
How to return
Missing, damaged or incomplete orders
IKEA offers to collect the unwanted items. A collection fee for the cost of returning the goods will apply. The cost starts from 29,000 KRW for metro. This service is not available in all areas. Please contact us for pricing and scheduling.
Call or chat with us
Visit our contact page to call or chat with one of our agents. We will help you find a solution.
Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.