Product recalls


IKEA recalls MYSINGSÖ beach chair for risk of falling or finger entrapment





IKEA urges customers who has bought a MYSINGSÖ beach chair before February 2017 to bring it back to any IKEA store for a full refund.

After washing the fabric seat it is possible to re-assemble the chair incorrectly leading to risks of falls or finger entrapments. IKEA has received fiveincident reports in which MYSINGSÖ beach chair collapsed during use due to incorrect re-assembly. All five reports included injuries to fingers and required medical attention.The reported injuries happened in Finland, Germany, USA, Denmark and Australia.

Safe products is a top priority at IKEA and all our products shall comply with international and national legislation as well as relevant standards. MYSINGSÖ beach chair has gone through relevant mechanical, fabric and chemical tests with approved result.

Upon receiving the reports a full investigation was initiated.This lead to an improved design to further mitigate the risks of incorrect re-assembly and injuries. The updated chair is planned to be available in IKEA stores from February 2017.

Proof of purchase (receipt) is not required for a full refund. For more information, please visit http://IKEA.kr or contact Customer Services at 1670-4532.

IKEA apologises for any inconvenience this may cause.


IKEA Korea sales stops 15 chests of drawers
to meet the new mandatory industry standard in South Korea





[Seoul – September 09, 2016] IKEA Korea sales stop 15 of its chests of drawers to ensure compliance with the new industry standard, introduced by the Korean Agency for Technology and Standards’ (KATS).

IKEA believes that the safest approach is to secure all chests of drawers to the wall. For decades we have provided tip over restraints with chests of drawers and wall anchoring is an integral part of the assembly instructions. We have no information of any tip over incidents with a properly anchored chests of drawers. IKEA Korea will continue to put efforts to raise awareness of the importance of wall anchoring for Korean consumers.

KATS has conducted an investigation of chests of drawers available in South Korea. During the investigation, IKEA chests of drawers, among others, were tested to the freestanding tip-over requirements in ASTM F2057-14 (currently applicable in US and Canada). As per test result, KATS requested those companies with non-compliant chests of drawers, to sale stop and recall them.

In addition, while South Korea has not had any standard applicable to chests of drawers, the investigation has resulted in a decision by KATS to implement the tip-over performance requirements in ASTM F2057-14 for chests of drawers immediately, for the whole industry. ASTM F2057-14 will be applied for chests of drawers until a new domestic standard is in place. IKEA as a global company, understands and accepts that legislation and standards may differ across all markets.

IKEA Korea is currently testing all the chests of drawers sold on the market to ensure compliance with the new requirements in the country. To comply with the requirements, IKEA Korea will stop selling those items that are found to be non-compliant from 20th September, 2016.

IKEA believes that the safest approach is to secure all chests of drawers to the wall that is why we urge all customers who have bought IKEA chest of drawers to check they are securely anchored to the wall according to assembly instructions. Customers are welcome to contact IKEA for more details at www.IKEA.kr or the Customer support center (1670-4532) to gain more information including anchoring service and refund.


IKEA expands the ongoing chocolate recall by 6 further products, which are not suitable for persons allergic or sensitive to hazelnut and/or almond.





IKEA wants customers who have bought one or more of the affected IKEA chocolate products to be informed that these products are not suitable for persons allergic or sensitive to hazelnut and/or almond, and are therefore being recalled by IKEA.

IKEA expands the ongoing chocolate recall by 6 further IKEA chocolate products, which are not suitable for persons allergic or sensitive to hazelnut and/or almond.

Product safety and quality are of highest priority to IKEA and the global recall concern all best before dates of all affected products.

The presence of hazelnut and almond has been frequently and not only occasionally detected, which underlines that these chocolate products are not suitable for consumption by persons allergic or sensitive to those allergens.

The product information is not stating this frequent presence clearly enough as the product labels only states “may contain…”. The product information on the product label could possibly be misleading and is therefore not interpreted as compliant with legislation in several markets. Based on the high IKEA safety and quality standards we have decided to recall the affected products globally, irrespective of various legislations in our markets.

The products are safe for anyone not allergic or sensitive to almond and/or hazelnut. IKEA has no allergic incident reported in connection with the additional 6 products added to the ongoing chocolate recall.

Concerned customers are welcome to return affected products at the nearest IKEA store at a full refund.

We are sorry for any inconvenience this may cause.

For more information, please contact IKEA toll-free XXXX.

Additional 6 chocolate products under recall
CHOKLAD LINGON & BLÅBÄR 180g
(chocolate with lingon/blueberry flavour)
CHOKLAD LJUS UTZ 100g
(milk chocolate bar)
CHOKLAD NÖT UTZ 100g
(milk chocolate bar with hazelnut)
GODIS CHOKLADKROKANT 450g
(milk chocolate with butterscotch)
GODIS CHOKLADRÅN 168g
(chocolate filled wafers)
CHOKLADKROKANT BREDBAR 400g
(chocolate butterscotch spread)



CHOKLAD MÖRK 60% and CHOKLAD MÖRK 70% due to presence of milk and hazelnuts is insufficiently declared




CHOKLAD MÖRK 60% CHOKLAD MÖRK 70%

IKEA wants customers who have bought dark chocolate CHOKLAD MÖRK 60% and CHOKLAD MÖRK 70%, to be informed that the presence of milk and hazelnuts is insufficiently declared on the product packaging. Safety is of highest priority to IKEA and products with all Best Before Dates are recalled. The product is safe to eat for anyone not allergic milk or hazelnuts.

IKEA recalls CHOKLAD MÖRK 60%, 100g dark chocolate, and CHOKLAD MÖRK 70%, 100g dark chocolate, due to presence of milk and hazelnuts being insufficiently declared.

The recall affects all Best Before Dates of CHOKLAD MÖRK 60% and CHOKLAD MÖRK 70%. The Best Before Date can be found on the back side of the chocolate bar (YYYY/MM/DD).

Persons allergic to milk or hazelnut may experience an allergic reaction if eating the product.

Customers allergic to milk or hazelnuts or otherwise concerned, are welcome to return affected products at the nearest IKEA store at a full refund.


IKEA urges customers who have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund





IKEA has received customer reports where PATRULL safety gates have opened unexpectedly. A third party investigation has shown that the locking mechanism could be not reliable despite approved tests to applicable standards.

“At IKEA, we have a zero tolerance regarding child safety. We want to offer safe and healthy products and we think that children are the most important people in the world. Whenever we get indications of a possible safety issue with any of our products, we act. We cannot accept that there is a risk of injury while playing and as an immediate and precautionary action we recall all PATRULL safety gates” says Maria Thörn, Acting Business Area Manager at Children´s IKEA.

IKEA is not willing to risk children´s safety and therefore urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.

PATRULL safety gate, PATRULL KLÄMMA and PATRULL FAST have been sold on all IKEA markets. Proof of purchase (receipt) is not required. For more information, please visit www.IKEA.kr or contact Customer Services at 1670-4532.


IKEA urges customers who have a LATTJO Bat cape to immediately stop children from playing with it and to bring it back to any IKEA store for a full refund.





IKEA is recalling LATTJO Bat cape after reports about three children that have received marks and scratches on the neck while using LATTJO Bat capes. The cape got stuck and didn’t detach easily enough from the neck of the children.

No injuries which required medical treatment have been reported, but due to the risk of strangulation or injuries to the neck, IKEA takes precautionary measures and recalls the product.

LATTJO Bat cape has been sold on all IKEA markets except Russia and Indonesia since November 2015.

The LATTJO Bat cape can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required. For more information, please visit www.IKEA.kr or contact IKEA at 1670-4532.

IKEA recalls GOTHEM lamps due to the risk of electric shock




GOTHEM floor and table lamps.

IKEA urges customers who have a GOTHEM lamp to immediately stop using it and to bring it back to any IKEA store for a full refund.

Although GOTHEM lamps have not been sold at the IKEA Gwangmyeong store, IKEA Gwangmyeong store will provide a full refund to customers who bring the product to the store.

IKEA is recalling all GOTHEM floor and table lamps due to the risk of electric shock, after some examples of damaged cables in the lamps have been found. Damaged cables can lead to the metal body of the lamp becoming electrically live and thereby being a safety hazard.

Even if the lamp is working, IKEA urges all customers that have a GOTHEM lamp to immediately stop using it and to return it to any IKEA store for a full refund.

All three models of GOTHEM lamps – two table lamps and one floor lamp – are affected by the recall.

IKEA has not received any reports about people getting hurt, but has received incident reports from two customers and one store co-worker that have gotten electric shocks. Safe products are always an IKEA priority and we cannot accept the risk of any more incidents, and are therefore recalling the GOTHEM lamps to avoid injuries and to create awareness of the hazard.

The GOTHEM lamps have been sold on all IKEA markets since October 2015.

The GOTHEM lamps can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required.


IKEA urges customers who have a LOCK, HYBY or RINNA ceiling lamp to immediately remove it and bring it back to any IKEA store where they will receive a full refund.




LOCK HYBY RINNA

IKEA has received customer reports of ceiling lamp glass shades falling, in which a few cases included customers’ injuries.

IKEA takes product safety very seriously. All our products are tested to and comply with applicable testing standards and legislation. In spite of this we have received reports that LOCK and HYBY ceiling lamps have fallen. In order to safeguard customers and avoid further incidents we are recalling the products for a full refund.

The LOCK and HYBY ceiling lamps have been sold on all IKEA markets, LOCK since 2002 and HYBY since 2012. The RINNA ceiling lamp has been sold in eleven European countries and in China since 2010, while it has not been sold at IKEA Gwangmyeong store. LOCK, HYBY and RINNA ceiling lamps can be returned to any IKEA store for a full refund. Proof of purchase (receipt) is not required for a full refund. RINNA ceiling lamps, which has not been sold in IKEA Gwangmyeong store, are also eligible for a full refund at IKEA Gwangmyeong store.


IKEA urges customers who have LATTJO drum sticks or LATTJO tongue drum to immediately remove them from children and bring them back to any IKEA store where they will receive a full refund.




LATTJO Drum Sticks LATTJO Tongue Drum

IKEA urges customers who have LATTJO drum sticks or LATTJO tongue drum to immediately remove them from children and bring them back to any IKEA store where they will receive a full refund.

This is a precautionary recall due to 6 reports from IKEA store co-workers that the rubber ball of the drum sticks can detach or be unscrewed. A loose rubber ball can attract smaller children and in worst case lead to choking. No incidents have been reported.

The products are tested and approved to applicable toy safety standards. However, during our subsequent investigation we identified risks that the standards do not address. Despite approved tests we are therefore precautionary recalling LATTJO drum sticks and LATTJO tongue drum to avoid any incidents.

LATTJO drum sticks and LATTJO tongue drum have been sold on all IKEA markets since 1st November 2015. Proof of purchase (receipt) is not required for a full refund.


IKEA recalls PATRULL KLÄMMA and PATRULL SMIDIG pressure mounted safety gate due to fall hazard




PATRULL KLÄMMA safety gate PATRULL SMIDIG safety gate

IKEA warns customers who have a PATRULL KLÄMMA or a PATRULL SMIDIG pressure mounted safety gate that these models are not to be used at the top of a staircase.

The PATRULL KLÄMMA or PATRULL SMIDIG pressure mounted safety gates are safe to use in a doorway between rooms or at the bottom of a staircase.

IKEA has received reports where the friction between the wall and the pressure mounted safety gate has been insufficient to hold the gate in its intended position. In addition, the lower metal bar could constitute a tripping hazard. If the gate is mounted at the top of a staircase this poses a fall hazard and risk of injury. There have been 18 reports identified where children have been injured as a result of falling downwards on stairs.

Customers who wish to keep their PATRULL KLÄMMA or PATRULL SMIDIG safety gate for use in a doorway between rooms or at the bottom of a staircase can contact IKEA to free of charge receive updated user instructions and new adhesive warning labels to put on their safety gate.

Customer who wish to return their PATRULL KLÄMMA or PATRULL SMIDIG safety gate with date stamp 1510 (YYWW year-week) or prior, are welcome to any IKEA store to return it for a full refund. Any PATRULL safety gate extension unit may also be returned for a full refund. Proof of purchase is not required to obtain the refund.

PATRULL KLÄMMA and PATRULL SMIDIG safety gates have been sold since August 1st 1995.

For more information, contact the Returns & Exchange department at any IKEA store or contact IKEA at 1670-4532 for an exchange or full refund.

Identifying marks and location
A permanent label is attached to the metal bar at the bottom of the safety gate containing product information. The date stamp year-week (YYWW) is also found on this label on the right hand side as indicated below.


Sample of label on PATRULL KLÄMMA safety gate