Customer service

IKEA services


We have a wide range of customer services, e.g. delivery service, assembly service.


IKEA's service

Online catalogue


You can see catalogue, handbooks, brochures on the web. All in Japanese, but inspirational pictures help you design your rooms.

See catalogues
Buying guide
Guarantee guide
Assembling IKEA products
Assembly
Please read carefully these precautions before assembling your IKEA product.
Assembling IKEA products How to assemble
(movie)
It's OK to change your mind
Return policy
Return unused items within 90 days for a full refund.
Return policy
FAQ
FAQ
Answers to all the most frequently asked questions.
FAQ
Contact us
Contact us
Contact us, or ask us to contact you. We would like to hear from you.
Contact us


Currently, IKEA Japan offers online shopping in restricted geographical areas.
At IKEA Tokyo-bay and IKEA Sendai, Mail shopping service is available.
In Kyushu (excluding remote islands) and Yamaguchi pref., IKEA online store is available.

IKEA Tokyo-bay Mail shopping service
IKEA Sendai Mail shopping service
IKEA Online store