IKEA Terms and Conditions for Sale of Products
(General Conditions of Sale)

Article 1. Definitions

  1. “IKEA” shall mean IKEA Japan K.K., an entity incorporated in Japan. “IKEA” does not include group companies and other affiliates of IKEA, whether incorporated in or outside of Japan.
  2. “Products” shall mean products sold to Customers by IKEA at an IKEA store. This does not include any products purchased by a Customer from entities other than IKEA.
  3. “Customer” includes natural persons and corporations such as stock companies.

Article 2. Application of the Terms and Conditions

  1. These Terms and Conditions for Sale of Products (these “Conditions”) shall apply to all purchase and sales contracts of Products entered into between IKEA and Customers.
  2. Subject to the application of these Conditions, IKEA shall accept any offer for purchase of a Product made by a Customer. If a Customer makes an offer to IKEA to purchase a Product, it is deemed that the Customer has given consent to the application of these Conditions and has approved of the contents hereof without any objection.
  3. IKEA may modify these Conditions without obtaining the individual approval of the Customer, and the Customer approves such modifications in advance.

Article 3. Place of Sale / Performance of Obligations

  1. The sale of Products to Customers by IKEA shall take place at IKEA stores.
  2. In cases where IKEA bears an obligation to the Customer pursuant to the purchase and sale contract of Products, such as an obligation to deliver the Product, restore to the original state, refund the purchase price and compensate for damages, the place for performance of such obligation shall be the IKEA store where the Customer had purchased the Product, unless otherwise agreed.

Article 4. Products Subject to Purchase and Sale Contract of Products

  1. In principle, Products to be sold by IKEA to Customers shall be Products in stock at each IKEA store.
  2. In principle, IKEA cannot accept requests for back-orders for Products that are not in stock at each IKEA store.
  3. In principle, IKEA cannot accept requests for layaways for Products in stock in each IKEA store.
  4. In the event that the Customer visiting an IKEA store was not able to find the Product the Customer had wished to purchase, IKEA shall not assume any obligation to back order, obligation to provide for layaway, obligation to compensate for damages and any other legal obligation. Although IKEA provides and periodically updates information regarding the Products in stock at each store through telephone, etc., since the availability of Products changes constantly, the information provided may not perfectly match the actual availability. The information provided is for reference only, and is not intended to guarantee the availability of a Product.

Article 5. Steps Before Entering into Purchase and Sale Contract

  1. In principle, the Customer shall be responsible for picking up the Products from the store shelves and carrying the same to the cash register. Customer shall undertake such work with sufficient care and at the Customer’s own responsibility. IKEA shall not assume any legal liability for any mistakes of the Customer in picking up Products or accidents caused or damages incurred when carrying the Products. The foregoing shall not apply in cases where IKEA and Customer enter into an individual agreement for pick-up services of Products, or to damages arising from a cause attributable to IKEA.
  2. While carrying the Products as set forth in the preceding paragraph, Customer shall handle the Products and delivery equipment of IKEA with the due care of a good manager.

Article 6. Entering into Purchase and Sale Contract

  1. In principle, the purchase and sale contract between IKEA and the Customer shall be deemed to enter into effect when the Customer presents IKEA with the Product to be purchased and IKEA has completed the entry of the sale at the cash register.
  2. As an exception to paragraph 1 above, with regard to Products such as kitchen units for which payment and delivery is not expected to be made at the cash register of IKEA stores, the purchase and sale contract is deemed to have entered into effect when the payment of the purchase price by the Customer is completed (acceptance of offer), in response to the invoice sent by IKEA (offer for sale). In such cases, if the payment is not made by the date stated on the invoice sent from IKEA to the Customer, the offer for the purchase and sale contract described in the invoice shall be cancelled automatically.

Article 7. Payment of Purchase Price

  1. Promptly after the purchase and sale contract enters into effect, the Customer shall make the payment of the purchase price of the Products to IKEA, by cash, credit card, or other means accepted by IKEA.
  2. The preceding paragraph shall not apply to the exceptional purchase and sale contract stipulated in Article 6, Paragraph 2.

Article 8. Delivery and Transportation of Products

  1. IKEA shall be discharged from its obligation to deliver the Products to the Customer under the purchase and sale contract when such Products are delivered to the Customer at the cash register of the IKEA store.
  2. With regard to the Products delivered to the Customer under the preceding paragraph, Customers shall be responsible for handling the Products in the IKEA store and transporting them to their cars or houses. IKEA does not assume legal responsibility in cases where delivered Products are stolen, lost, damaged, or any other accidents or damages occur, while being handled or transported by the Customer. The foregoing shall not apply to damages arising from a cause attributable to IKEA.
  3. Notwithstanding Paragraph 1 above, in cases where IKEA and the Customer separately agree on delivery to places other than IKEA stores such as the Customer’s house for exceptional Products that cannot be delivered at IKEA stores, IKEA shall complete the delivery of such Products at the place that was agreed. The cost of delivery to the agreed place shall be borne by the Customer.
  4. Ownership of the Product shall be transferred to the Customer when the delivery of the Product is completed in accordance with Paragraphs 1 through 3 above.
  5. In the event that the Customer enters into a paid freight contract with a carrier in charge of the relevant IKEA store for a Product that has been delivered pursuant to Paragraph 1 above, the terms of such contract shall be in accordance with the Terms and Conditions of Carriage set forth by the carrier.
  6. Any and all responsibility arising in relation to the freight contract in the preceding paragraph shall be assumed by the carrier. IKEA shall not assume such responsibility.

Article 9. Assembly and Installation of Products

  1. The assembly and installation of Products purchased by a Customer shall be performed by the Customer at the Customer’s own responsibility.
  2. IKEA shall not assume any legal liability in relation to the assembly and installation of Products. IKEA shall not assume legal liability for damages caused to the Product or other accidents caused or damages incurred while the Customer is assembling or installing the Products. The foregoing shall not apply to damages arising from a cause attributable to IKEA.
  3. In the event that the Customer enters into a paid services contract with an assembler for the assembly and installation of a Product that has been delivered pursuant to Article 8, Paragraph 1 above, the terms of such contract shall be in accordance with the terms and conditions set forth by the assembler.
  4. Any and all responsibility arising in relation to the paid services contract in the preceding paragraph shall be assumed by the assembler. IKEA shall not assume such responsibility.

Article 10. Guaranty of the Quality of Products

  1. With regard to specific Products designated by IKEA, IKEA guarantees for a period of five to twenty five years commencing from the date of purchase (or, if the payment of the purchase price is not made on the day of delivery, then from the date of delivery) that there are no defects in the material or manufacturing that would interrupt the ordinary use of the Product (hereinafter referred to as “Special Quality Guaranty”).
  2. As for any matters not stipulated in these Conditions with regard to the Special Quality Guaranty set forth in the preceding paragraph, the substantive terms and procedure shall be governed by the “Conditions for Quality Guaranty” set forth by IKEA and the conditions for quality guaranty as established separately for individual Products.
  3. In cases where it is revealed that there is a defect in the material or manufacturing of the specific Products designated by IKEA which interrupts the ordinary use of the Product during the guarantee period for Special Quality Guaranty, IKEA shall provide the Customer with free repair services (which means replacement or repair of the defective part, but not assembly) to make it possible for the Product to be used in an ordinary manner. If the defect is significant and it is difficult to repair the Product so that its ordinary use is not interrupted, if the part is no longer available and cannot be replaced, or if the time or cost required for the repair is substantial, IKEA shall replace the Product with an identical or alternative Product. The choice among the two methods presented above shall be made by IKEA.
  4. 4.       When making a request for the repair of the defect or replacement of the Product as stated in Paragraphs 1 through 3 above, Customer must prove to IKEA that the product was purchased from IKEA, there is a defect in the material or manufacturing of the Product that would interrupt its ordinary use, and all of the requirements for Special Quality Guaranty (that the Product is one of the Products designated by IKEA and that the guaranty period has not expired yet) are fulfilled. Such proof must be provided by means such as presentation by the Customer to IKEA of the receipt at the time of purchase, the Product or the defect. Without the presentation of such proof, IKEA cannot provide the Customer with repair of defects or replacement of Products.

Article 11. Return Within 90 Days of Purchase

  1. In cases where all the conditions listed below are satisfied, Customer may cancel the purchase and sale contract with IKEA and return the purchased Product within 90 days of the purchase date, or, if the payment of the purchase price is not made on the day of delivery, the date of delivery.
  • (1) Product is included in the products designated by IKEA;(Some products, including outlet-products, plants, custom-made products, cut fabrics, foods and beverages, may not be returned.)
  • (2) Product is unused;
  • (3) Package and tags of the Product (wrapping paper with the bar-code which contains the serial number and information on the Product) are submitted;
  • (4) Receipt that proves the fact and date of purchase is presented;
  • (5) The credit card holder comes to the store bringing the credit card that was used and the receipt (the lower portion of the receipt serves as the credit card receipt) and presents them together with an ID document (please provide a personal identification certificate issued by a public organization such as a driver’s license, passport, health insurance card or basic resident registration card) if the payment was made using a credit card; and
  • (6) Product is brought to the store of purchase.
  1. When all of the requirements listed in Paragraph 1 above are met, IKEA shall refund the purchase price in exchange for return of the Product. If the payment was made by cash, debit, or SUICA, then the refund shall be made in cash. If the payment was made by credit card, then the refund shall be made by the cancellation of credit card transaction. If the payment was made by gift cards, then the refund shall be made by the issuance of a “Refund Card” as set forth by IKEA.
  2. Customer shall return the Product to IKEA at the IKEA store where the Product was purchased, and the work and cost incurred to return the Product shall be borne by the Customer.

Article 12. Repair and Refund for Defective Product

  1. If a defect (deficiency or failure) is found in the purchased Product, IKEA shall provide free repair (which means repair or replacement of the defective part, but not assembly), compensate for the value that has dropped due to the defect, or refund the purchase price. The specific method of dealing with the issue shall be chosen by IKEA, in accordance with the nature of each case. In principle, IKEA cannot provide replacement of the Product with an identical or equivalent Product, but the Customer is free to purchase an identical or equivalent Product with the refunded payment.
  2. In cases where IKEA has selected to refund the purchase price, the purchase and sale contract between IKEA and the Customer shall automatically become void. In such cases, IKEA shall refund the purchase price in exchange for the return of the defective Product. The refund shall be made in cash or by cancellation of the credit card transaction or the issuance of a Refund Card as set forth by IKEA. The method of refund shall be decided by IKEA in accordance with the nature of the case.
  3. Customer may request IKEA the repair of a defective Product (which means repair or replacement of the defective part), return of such Product, refund of the purchase price or compensation for damages for one year after the date of purchase, regardless of the title of the claim; provided, however, that the foregoing shall not apply if the Product is subject to the Special Quality Guaranty, IKEA is found to be willful or grossly negligent, or the imposing of such limitation would result in violation of any compulsory provisions.
  4. When making a request for the repair of defective Product or refund of the purchase price, Customer must prove that the Customer has purchased the Product from IKEA, the date of purchase and the existence of the defect, by presenting the receipt at the time of purchase, the Product or defect. Without the presentation of such proof, IKEA cannot provide the Customer with free repair or refund of purchase price as set forth herein. If you wish to seek a refund of the purchase price for a Product you have purchased using your credit card, you (as the credit card holder) comes to the store bringing the credit card that was used, the receipt (the lower portion of the receipt at the time of the purchase of the Product serves as the credit card receipt) and present them together with an ID document (please provide a personal identification certificate issued by a public organization such as a driver’s license, passport, health insurance card or basic resident register card).

Article 13. Exemption


The amount of damages to be compensated by IKEA for default or tort shall be limited to the greater of the purchase price and JPY50,000 unless damage was caused by IKEA’s intent or gross negligence.

Article 14. Customer’s Obligations

  1. Customers shall owe a duty of care to observe the following:
  • (1) Customers shall not take actions that would be of disturbance to IKEA or other Customers at the parking area or in the stores.
  • (2) Customer shall be responsible for the selection, pick-up and storing of Products and transportation, assembly and installation of the purchased Products.
  • (3) Prior to assembling, installing and using the Product, Customer shall confirm that no troubles would be caused by the use of the Product. For example:
    • For Products that are to be spread on the floor or on furniture: check in advance whether the color of the Product will migrate to the floor/furniture where such Product will be laid.
    • For Products made of fabric: check in advance whether the color of the Product will migrate to other clothes or furniture.
    • For Products to be placed on the wall: check in advance the quality of the wall, including its strength.
    • For Products to be placed on the floor: check in advance the quality of the floor, including its strength.
    • For Products to be attached to the ceiling: check in advance the quality of the ceiling, including its strength.
  • (4) Ordinary care to be taken while using the Product.
  1. In cases where IKEA incurs damages due to Customer acting in violation of the Customer’s duty of care, Customer shall be liable to compensate IKEA for such damages.

Article 15. Governing Law, Jurisdiction

  1. The contractual relationship between IKEA and Customer, including the relationship under these Conditions, shall be governed by the laws of Japan.
  2. Any disputes arising between IKEA and the Customer shall be subject to the jurisdiction of the Tokyo District (Summary) Court or Osaka District (Summary) Court.

Article 16. IKEA’s Original Shopping Model and Rules for Interpretation

  1. In an effort to provide a wide variety of home furnishing products with distinguished design and function at a low price, thereby making them available for a wide range of customers, IKEA has adopted an original shopping model where the Customer is requested to perform a variety of works that can be performed by the Customer, including works such as picking up the Product from the store shelf, carrying it to the cash register, transporting it to the Customer’s house, assembling it, and transporting it back to the IKEA store when the Customer wishes to return the Product.
  2. In determining any issues not stipulated herein or any questions on the interpretation regarding the purchase and sale contract between IKEA and Customer, these policies as stated in the preceding paragraph about the original shopping model of IKEA shall supplement and provide the general rule for interpretation of the purchase and sale contract.

Article 17. Special Provisions with regard to Full Service Products

  1. The special provisions of this Article shall apply to the steps for purchasing specific Products designated by IKEA whose pick-up from the store shelves is not carried out by the Customer but by IKEA staff (“FS (Full Service) Products”) due to their large size and/or heavy weight.
  2. In principle, the purchase and sales contract between IKEA and the Customer with regard to FS Products shall be deemed to come into effect when the Customer presents IKEA with the confirmation of the order for the FS Products and IKEA has completed the entry of the sale at the cash register.
  3. Promptly after the purchase and sales contract under the preceding paragraph comes into effect, the Customer shall make the payment of the purchase price for the FS Products to IKEA in cash, by credit card, or by other means accepted by IKEA.
  4. IKEA shall deliver the FS Products purchased under the preceding steps to the Customer at the product delivery counter of the relevant IKEA store and the Customer shall receive the Products at that place. IKEA shall be discharged from its obligation to deliver the Products to the Customer under the purchase and sales contract in Paragraph 2 when such Products are delivered as stipulated above. Ownership of the FS Products shall be transferred to the Customer from IKEA when the delivery of the FS Products is completed in accordance with the above procedures.
  5. If the Customer does not take steps to receive the FS Products stipulated in Paragraph 4 within 1 week after the payment of the purchase price stipulated in Paragraph 3, the purchase and sales contract in Paragraph 2 shall be cancelled automatically. In such a case, IKEA’s obligation to deliver the FS Products to Customer shall be extinguished and IKEA shall not assume any obligation to provide for any layaway of the relevant FS Products. In this case, IKEA will refund the amount paid for the relevant FS Products to the Customer at the return counter of the store of purchase.
  6. If the Customer, together with the purchase price, has paid IKEA for the cost of transporting the FS Products to a designated place, IKEA shall deliver the relevant FS Products to the Customer at the relevant designated place and the Customer shall receive the Products at that place. IKEA shall be discharged from its obligation to deliver the Products to the Customer when such Products are delivered as stipulated above, and Ownership of the FS Products shall be transferred when the delivery of the FS Products is completed in accordance with the above. If the Customer does not take the steps to receive the relevant FS Products within 1 week after the first product delivery date, the purchase and sales contract for the relevant FS Products shall be cancelled automatically. In such a case, IKEA’s obligation to deliver the FS Products to the Customer shall be extinguished and IKEA shall not assume any obligation to provide for any layaway of the relevant FS Products or any obligation to re-transport the same. In the above case, IKEA will refund the amount paid for the relevant FS Products to the Customer at the return counter of the store of purchase (the transportation costs shall not be returned).
  7. IKEA will refund the purchase price in cases where the following is presented (the delivery charge shall not be refunded).
  • (1) The payment was made in cash: A receipt at the time of purchasing the FS Products
  • (2) The payment was made by credit card: The credit card holder comes to the store bringing the credit card that was used and the receipt (the lower portion of the receipt serves as the credit card receipt) and presents them together with an ID document (please provide a personal identification certificate issued by a public organization such as a driver’s license, passport, health insurance card or basic resident registration card).
    The means of refunding the purchase price shall be in accordance with the original payment method, and the refund shall be provided at the return counter of the store of purchase.
  1. Paragraph 6 and Paragraph 7 of this Article shall apply mutatis mutandis to Products delivered using pick-up services.

Article 18. Miscellaneous


Each provision of these Conditions shall be binding to the extent that it is not rendered void by any compulsory provisions of law. In the event that any of the provisions in these Conditions is held to be void, the other provisions shall remain in effect.

(Revised in April 2013)