About IKEA store
If you have left items you purchased at the store, ask a staff near the entrance with your receipt.
If you have lost your personal belongings (such as a mobile phone), ask a staff at Småland (Kid’s play area). If we don’t have it yet, leave your contact information with us and we will let you know as soon as it is found.
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock; however since IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
IKEA web page offers “planning tools” to simulate to design your room on computer for free. We also offer a special planning service just for kitchen. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Ask more at IKEA store.
Each store has its own rules as follows:
Pets are not allowed in these areas; 2F restaurant, 1F bistro, Swedish food market, first aid and baby care on each floor.
IKEA stores always offer a generous return policy and you can return items within 90 days of your purchase. Bring unused items, the receipt, and the original packaging. Outlet products, plants, custom-ordered products (such as kitchen work tops), cut fabric, food are not included. If you made your purchase with your credit card, bring the card and the credit card receipt and ID card.
Today approximately 22% of our range is produced in China. IKEA is in control of the product development process and through our Trading areas we work closely together with our suppliers in place, which is an advantage when it comes to securing product quality. A product risk assessment is made during the development of the product. Tests and follow-ups are done both before we start the production and then on continues basis. We test our products according to our own requirements and applicable international standards/legislation at accredited internal and external test laboratories. IKEA products shall always be safe to use. IKEA believe it's possible to produce safe high quality products to low prices in China.