FAQ

IKEA store
1.What new IKEA store openings are scheduled?
2.Can someone help me plan and design rooms?
3.How can I get large items home?
4.Why are items sometimes out of stock?
5.What if I want to have the products assembled?
6.Can I return items?
7.Complaints?
8.How many products are in the IKEA product range?
9.Where are IKEA products purchased?
10.Our products made in China

IKEA catalogue
1.What is the IKEA catalogue?
2.How can I get a copy of the IKEA catalogue?
3.When does the new catalogue come out?
4.How environmentally friendly is the IKEA catalogue?

1.1. When was IKEA founded and where does the name IKEA come from?
2.Who owns the IKEA concept?
3.Can I distribute IKEA products?
4.What is the IKEA Group?
5.Why is the IKEA Group owned by a foundation?
6.What is IKEA's vision and business idea?
7.How can I find out about job opportunities within IKEA?
8.How many IKEA Group stores are there and where will new stores open?
9.Where does IKEA purchase its products from?
10.How do I get the IKEA Group annual report?
11.How can I become a franchisee?

1.How can I find out more about the IKEA Group's social and environmental responsibility work?
2.How does the IKEA Group approach social and environmental issues?
3.What is IWAY?
4.What is the IKEA Group's position regarding child labour?
5.What is the IKEA Group's position on forestry?
6.Where does the IKEA Group's stand when it comes to charity and sponsorship?

Website questions
1.What settings or software do I need on my computer to view the IKEA site?
2.Can I purchase IKEA products on the web?
3.What information is collected about me when I visit the site?
4.Can I find all IKEA products on this site?

IKEA store

IKEA store

1. What new IKEA store openings are scheduled?
These are the IKEA store openings planned for the near future (dates shown are projected only):

In 2008, Kobe, Tsuruhama (Osaka), Shinmisato (Saitama)

For the worldwide opening, please go to IKEA Group stores on About IKEA page.

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2. Can someone help me plan and design rooms?
Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer a kitchen planning service. Using computer simulations, specially trained kitchen
planners can help you plan and choose the kitchen that is right for you. These services are by appointment only.

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3. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price.

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4. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

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5. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. If you prefer, most IKEA stores can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.

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6. Can I return items?
IKEA stores always offer a generous return policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.

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7. Complaints?
If you have any complaints about our products or services please contact your store and we will be happy to solve the problem.

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8. How many products are in the IKEA product range?
There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.

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9. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."

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10. Our products made in China
Today approximately 22% of our range is produced in China. IKEA is in control of the product development process and through our Trading areas we work closely together with our suppliers in place, which is an advantage when it comes to securing product quality.

A product risk assessment is made during the development of the product. Tests and follow-ups are done both before we start the production and then on continues basis. We test our products according to our own requirements and applicable international standards/legislation at accredited internal and external test laboratories.

IKEA products shall always be safe to use. IKEA believe it’s possible to produce safe high quality products to low prices in China.

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IKEA catalogue

1. What is the IKEA catalogue?
This year's IKEA catalogue was produced in 38 editions, in 17 languages for 28 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

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2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy.

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3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!

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4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

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1. 1. When was IKEA founded and where does the name IKEA come from?
IKEA was founded in 1943. The name is made up from the initials of our founder, Ingvar Kamprad and the first letters of the farm Elmtaryd and the village Agunnaryd in rural southern Sweden where he grew up. Ingvar Kamprad was just 17 when he registered the IKEA name. To read more, please visit IKEA history.

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2. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

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3. Can I distribute IKEA products?
Inter IKEA Systems B.V., in the Netherlands, is the owner of the IKEA concept and trademark. It has franchise agreements with every IKEA store in the world. The IKEA Group is the biggest franchisee. To read more, please visit About the IKEA Group.

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4. What is the IKEA Group?
The IKEA Group consists of a number of companies, from the Swedwood industrial group to the sales companies that own individual stores. The IKEA Group develops, buys, distributes and sells IKEA products. The IKEA Group is owned by the Stichting INGKA Foundation, which is registered in the Netherlands. To read more, please visit About the IKEA Group.

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5. Why is the IKEA Group owned by a foundation?
The founder of IKEA, Ingvar Kamprad, wanted to create an ownership structure and organisation that stands for long-term independence and security. That's why the Stichting INGKA Foundation was set up in 1982 and the IKEA Group we know today was conceived. To read more, please visit About the IKEA Group.

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6. What is IKEA's vision and business idea?
Our vision is to create a better everyday life for the many people. Our business idea is to offer a wide range of well-designed, functional, home furnishing products at prices so low that as many people as possible can afford them. To read more, please visit Our vision and business idea.

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7. How can I find out about job opportunities within IKEA?
For current open positions or for more information about working at an IKEA Group store or an IKEA Group unit, please visit your local country site or visit the international jobs site.

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8. How many IKEA Group stores are there and where will new stores open?
For an updated list please visit IKEA Group stores, or visit your local country site.

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9. Where does IKEA purchase its products from?
IKEA has more than 1,350 suppliers in 50 countries. All products have the label 'Design & Quality. IKEA of Sweden' and the country of origin. IKEA purchases the majority of its products from Europe (64%), followed by Asia (33%) and North America (3%). To read more, please visit Facts & figures.

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10. How do I get the IKEA Group annual report?
The IKEA Group is not a publicly listed company and therefore does not issue an annual report. All available annual figures and our latest Facts & Figures brochure about the IKEA Group can be found at Facts & Figures.

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11. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Inter IKEA Systems B.V., the owner and world-wide franchisor of the IKEA Concept, aims to bring IKEA products to as many people as possible by franchising the IKEA Concept to IKEA Franchisees. Inter IKEA Systems B.V. constantly seeks market expansion, and grants new franchises to markets/territories according to a detailed expansion plan.

Franchises are granted only to organisations and/or individuals that can secure a strong market position and market penetration in the given territory. Franchises are only granted to organisations and/or individuals that have extensive retail experience and solid local market knowledge. Opening an IKEA franchise requires considerable investment by the IKEA franchisee.

Further information can be obtained by writing to Inter IKEA Systems B.V.:

Attention: Franchising
Inter IKEA Systems B.V.
Olof Palmestraat 1
NL 2616 LN Delft
The Netherlands

Fax: +31 15 215 38 38

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1. How can I find out more about the IKEA Group's social and environmental responsibility work?
To read more about the IKEA Group's social and environmental responsibility projects and activities, please visit Our responsibility, or Read our materials. Here you will find the IKEA Group's current and previous social and environmental reports, as well as information on how IKEA works with these issues.

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2. How does the IKEA Group approach social and environmental issues?
IKEA's low prices must never be achieved at the expense of people or the environment. That is a condition for doing good business. Our customers must always feel that the products they buy are safe to use. IKEA products must be manufactured under acceptable working conditions by suppliers who take responsibility for the environment. We do not accept child labour. The IKEA Group supports sustainable forestry and our long-term goal is to source all wood in the IKEA range from forests certified as responsibly managed. We work actively to reduce IKEA's impact on the climate change. To read more, please visit Our responsibility.

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3. What is IWAY?
"IWAY" stands for The IKEA Way on Purchasing Home Furnishing Products. It is IKEA's code of conduct that specifies the minimum requirements concerning protection of the environment, working conditions and child labour that we place on suppliers and describes what they can expect from us in return. IKEA has supplemented IWAY with a specific code of conduct for child labour - The IKEA Way on Preventing Child Labour. Other code of conducts: The IKEA Way on Distributing Home Furnishing Products and The IKEA Way on Purchasing Food. To read more, please visit Child labour, Forestry, Working conditions, Read our materials.

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4. What is the IKEA Group's position regarding child labour?
IKEA does not tolerate child labour and works actively to prevent it. All IKEA suppliers and their sub-contractors must comply with our code of conduct, The IKEA Way on Preventing Child Labour. We work actively to prevent child labour, and have strict agreements in IKEA does not accept child labour and works actively against it. The complexity of the child-labour issue requires input and influences from many parties. By cooperating closely with international organisations such as UNICEF and Save the Children, IKEA strives to improve children's rights and to tackle the root causes of child labour. All IKEA suppliers and subcontractors must comply with our code of conduct, The IKEA Way on Preventing Child Labour. Monitoring of the compliance to IKEA requirements is carried out by IKEA and includes unannounced visits by third-party auditors. To read more, please visit Child labour, Partnerships.

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5. What is the IKEA Group's position on forestry?
IKEA believes wood is an excellent material from both a functional and environmental point of view. For wood to be a good environmental choice, it should originate from responsibly managed forests. IKEA's long-term goal is to source all wood in the IKEA range from forests certified as responsibly managed. We work actively with WWF and other partners to increase the availability of certified wood. Our suppliers must provide documentation to show where the wood comes from. IKEA conducts select audits, and IKEA´s foresters trace the wood from the supplier back to the forest in order to check that IKEA requirements are met. For external verification of auditing routines, IKEA works with the third-party organisation Smartwood. To read more, please visit Forestry.

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6. Where does the IKEA Group's stand when it comes to charity and sponsorship?
The IKEA Group has decided to concentrate its efforts on active partnerships rather than simply making charitable donations and undertaking sponsorships. These are primarily social projects targetting the needs of children, for which we work closely with our partners UNICEF and Save the Children. IKEA also concentrates its efforts on environmental projects, conducted in co-operation with WWF. IKEA sponsorship of local projects, educational needs and events, is arranged by individual stores. For more information please contact your local store via IKEA country sites.

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Website questions

1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.

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2. Can I purchase IKEA products on the web?
No, you can't. We sell our products only at the stores. IKEA stores offer various styles of room settings to inspire our customers with useful ideas, where customers can feel and touch our products.

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3. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

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4. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

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