Terms & Conditions

IKEA FAMILY Terms and Conditions

On this page you find all the Terms and Conditions related to the IKEA FAMILY loyalty programme.

IKEA FAMILY - Card

The IKEA FAMILY card programme, the use of the IKEA FAMILY card (and any temporary IKEA FAMILY card that is issued at any time), any visits and any rewards under the programme are all subject to the following terms and conditions.
  1. The IKEA FAMILY card and the temporary IKEA FAMILY card are issued by and remain the property of IKEA Ireland Ltd.
  2. IKEA Ireland Ltd reserves the right to: (a) terminate the programme (giving 14 days notice); (b) decline to issue IKEA FAMILY cards; and (c) on reasonable grounds* withdraw or cancel IKEA FAMILY cards or visits collected, or to alter or amend the conditions of operation of the IKEA FAMILY programme.
  3. All participants in the IKEA FAMILY programme must be UK residents and aged 18 years or over.
  4. Card usage applies to the IKEA Dublin store only.
  5. The IKEA FAMILY card is not transferable, and can only be used by the person whose signature is on the card.
  6. The IKEA FAMILY card can only be used in-store and other promotional partners who may from time to time be part of the programme. These third party offerings will be subject to the terms and conditions of the third party involved.
  7. The IKEA FAMILY card cannot be used as a debit or credit card or a guarantee card.
  8. The IKEA FAMILY programme is only for personal and consumer use.
  9. Signature of application form and/or use of the IKEA FAMILY card (or any temporary card that is issued at any time) constitute your acceptance of these terms and conditions.
  10. These terms and conditions include IKEA privacy statement and data protection notices.
  11. If at any time you wish to cancel your membership, please write to: IKEA FAMILY, IKEA Dublin, St Margaret’s Road, Ballymun, Dublin 11.

*Reasonable grounds include: (i) any abuse or attempted abuse of the programme; (ii) any use or attempted use of an IKEA FAMILY card in a manner which is contrary to these terms and conditions; or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the programme.

IKEA FAMILY - Data Protection and Usage

Please be assured that IKEA Ireland Ltd (“we”, “us”, “our”) will safeguard any information you provide. We would like to use the details provided, together with the information your IKEA FAMILY card tells us about what you buy in our stores to: understand what you like to buy; help make IKEA FAMILY better for you; contact you with offers and information about products and services that may be of personal interest to you.

We will share your details with the IKEA group of companies (including IKANO Financial Services Ltd, IKEA FAMILY Services AB) who may offer products and services which may interest you and any business that processes IKEA FAMILY information on our behalf (e.g. printers who need certain details to print our mailings).

We may also use and share information relating to groups of customers without identifying individuals to learn more about customer behaviour and find ways of enhancing our services to you.

For further information please review our privacy statement.

You have the right to request a copy of the information held by us about you, to have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to: IKEA FAMILY, IKEA Dublin, St Margaret’s Road, Ballymun, Dublin 11.

IKEA FAMILY - Coupons

The following terms and conditions are valid for all IKEA FAMILY coupons. Additional terms and conditions may be specified on the coupon.
  • Only valid on dates stated on coupon.
  • Only valid for IKEA FAMILY members, IKEA FAMILY card and printed coupon must be presented at the time of purchase.
  • Valid towards a maximum of one purchase per IKEA FAMILY member during the validity period.
  • Only one coupon per transaction is valid.
  • Only valid towards qualifying purchases made at IKEA Dublin
  • Cannot be used towards purchases made in self-service tills.
  • Cannot be used towards purchases of IKEA gift cards or IKEA services inclusive of Home Delivery, Installation, Assembly and Kitchen planning unless specifically stated.
  • Cannot be used towards purchases in the IKEA cafe, IKEA Bistro, IKEA Swedish food market or IKEA restaurant unless specifically stated.
  • Cannot be used in conjunction with any other coupon, promotional offers or discounts.
  • Damaged, defaced, illegible, copied or altered coupons will not be accepted.
  • Coupons have no cash value and no change will be given.
  • Coupon cannot be transferred, sold or in any way traded.
  • All returns are subject to the IKEA returns policy .*
  • IKEA reserve the right to withdraw or amend coupon promotions as necessary due to circumstances outside our reasonable control.
  • Coupons are and remains the property of IKEA Ireland Ltd at all times.

* Restriction from returns policy apply if you return qualifying items to the extent that you no longer meet the eligibility conditions of this offer then, depending on the reason for the return, IKEA Ireland Ltd reserve the right to deduct the value of the benefit of this offer from any refund due to you.

IKEA FAMILY - Free product insurance

The following terms and conditions are valid for the IKEA FAMILY insurance; insure your new products against accidental damage on the way home and during assembly. Just swipe your card at the check-outs.
  • Benefit only applies to IKEA FAMILY members.
  • IKEA FAMILY card must be presented and swiped at time of purchase of product.
  • Benefit only applies to purchases made at IKEA Dublin.
  • Benefit does not apply to purchases made from IKEA cafe, IKEA Bistro, IKEA Swedish food market, IKEA restaurant or IKEA gift cards, .
  • Benefit does not apply to purchases picked, transported, assembled or installed as part of our additional IKEA services, as they are covered by the service provider, as outlined by their terms and conditions.
  • Benefit does not apply to cut fabric, or goods ordered to your specification e.g. custom made worktops or made to order sofas.
  • Benefit does not apply to purchases from the Bargain Corner, as items here are sold on an as seen basis.
  • 8. Benefit does not apply to the installation of IKEA products e.g. installing kitchen worktops or appliances.
  • IKEA FAMILY card must be presented together with proof of purchase when returning any damaged item.
  • Articles found to be damaged will be replaced on a like for like basis or a refund card to the current selling price of the item.
  • Benefit can only be claimed in the IKEA Dublin store, not by contacting Customer Services by phone, email or online.
  • IKEA FAMILY members have 90 days from the date of purchase to return any item damaged during transit or whilst building.
  • This benefit is in addition to any other separate insurance provisions you may have.
  • This benefit is in addition to the current IKEA returns policy .
  • This benefit does not affect your statutory rights.