Returns policy

It's OK to change your mind

No-nonsense returns policy



You're free to change your mind. Return unused items in their original packaging within 90 days, together with your till receipt, for a full refund.* This policy is in addition to your statutory rights. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only, if the return criteria is not met.

*Refunds will be to the same method of payment as your original payment. Our 90-day returns policy does not apply to custom made worktops.

Mattress returns policy

Try it at home for 90 days....love it for 25 years.*

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress*. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee. *

* Terms and conditions apply

Cancellation policy

Orders for worktops made to specification, once confirmed, cannot be cancelled at any time. This policy is in addition to your statutory rights.