Returns policy

It's OK to change your mind

365 days to change your mind*

No-nonsense returns policy



It's important to us that you're happy with your IKEA purchase. If you're not totally satisfied you can return it within 365 days*. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. You can return any product, even if you assembled it, as long as it's in re-saleable condition. Unless faulty, we may refuse the return or offer an exchange or gift card only if the returns criteria are not fully met.
If you purchased online and change your mind, provided you cancel your total order within 14 days of receiving it, we will also refund your delivery charge.

In Store

About this Returns Policy
The terms and conditions set out in this returns policy apply to all goods purchased from an IKEA store in the UK & IE.

Your right to cancel
It’s OK to change your mind and it’s important to us that you’re happy with your IKEA purchase. If you’re not totally satisfied you can return it within 365 days. Return new and unused items, and if possible, the packaging with proof of purchase for a full refund. This policy is in addition to your statutory rights. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only if the return criteria is not fully met.

How to return an item
Come into the store with the item you wish to return together with your proof of purchase.

Refunding your money
We will refund the price you paid for the goods and credit the refund you are due to the credit, debit or gift card that you made payment with. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Your consumer rights
This returns policy does not take away any statutory rights you may have.

Love it or exchange your new IKEA mattress within 90 days*

It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress*. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee. *

* Terms and conditions apply