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Return policy

Return unopened or unused IKEA products for a full refund. Assembled furniture can also be returned if in good condition.
It's OK to change your mind
Not completely satisfied with your IKEA product? Don’t worry. Simply return the unused product in its original package within 30 days for a full refund. We will refund you in the same way as the original payment. Remember to bring your receipt.
We want to make sure your returned product can be enjoyed by someone else. That’s why there are some products we can’t refund:

• Custom-made products such as kitchen countertops, cut fabrics and cut blinds.
• Products that have been assembled or damaged by you.
• Bed textiles and unwrapped mattresses and mattress pads.
• Plants and food products.
• As-Is products.
Read more about our warranties and guarantees
How to return
Because sometimes you change your mind.
Return any IKEA furniture or product for free to your closest store location.
In-store
Return for free to IKEA Alam Sutera store. You will need to take all of the goods you are returning, together with a copy of your Order Confirmation email.
Return any IKEA furniture or product for free to your closest collection point.
Distribution point
Return for free at our distribution point. Find your local distribution point here.
Send IKEA furniture and products back through the mail
By parcel
You can return the unused item in its original package in order to effect a refund. You are responsible for the cost of returning the goods, You can send it back to us via parcel, please contact us for solution.
How to return | Missing, damaged, or incomplete orders
Missing, damaged, or incomplete orders
Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.
Return any IKEA furniture or product for free to your closest store location.
Visit your closest store
Regardless of your issue, you can always visit the IKEA store at Alam Sutera and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
Talking over the phone is always an option. IKEA agents are available to resolve any returns or exchange issue.
Contact us
Visit our contact page. We will help you find a solution.