What if I want to cancel or return my order?

What if I want to cancel or return my order?

If you are not entirely satisfied with your purchase, simply return the unused and non-assembled item in its original package with the original Sales Memo, to any store in Hong Kong or to IKEA Merchandise Pick-up in Macau, within 30 days of the date of the Sales Memo for a refund. Please submit your return request to our toll free hotline at 0800-347 before bringing your item(s) to the Merchandise Pick-up.

If customer prefers to have their items collected by our delivery team, they will be charged according to our delivery price plan.

The exchange of products cannot be made at the IKEA Merchandise Pick-up in Macau.