Return policy

seemed like a good idea at the time – 30-day return and exchange policy!

Refund and Exchange Policy


1. If you are not satisfied with our products, you can return the new and unused products together with the original invoice to the store where you purchased within 30 days from the date of purchase or 3 days after the goods collection.

2. We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, food and all products that have already been cut.

3. We will give you a full refund by the same method as your original payment for products that are returned with the invoice. For payment made with credit card, please bring the concerned credit card with you.

4. Products purchased under discount and/or Credit Card Installment Program can only be exchanged to another product (of equal or higher value and the customer shall pay the difference in product price). No cancellation will be arranged once the Credit Card Installment Program is confirmed.

5. In case you change your mind after goods delivery and you require onsite retrieval service, HK$200(Hong Kong) /HK$350(Macau) will be charged.

6. Before bringing your item(s) to the Macau Merchandise Pick-up Point, please submit your return request to our toll free hotline at 0800-347 for arrangement.

7. IKEA reserves the final right to interpret the terms and conditions herein.