Return policy

seemed like a good idea at the time – 30-day return and exchange policy!

Hong Kong:


If you are not entirely satisfied with your purchase, simply return both the original Sales Memo or printed Online Sales Order Invoice and the unused item in its original package to any stores in Hong Kong within 30 days of the date of the Sales Memo or Online Sales Order Invoice for a refund.

If customer prefers to have their items collected by our delivery team, $200 will be charged.

Goods or items purchased under discount and/or Credit Card Instalment Program can only exchanged for another product (of equal or higher value and the customer shall pay the difference in product price) or IKEA gift voucher (valid for 6 months).

We regret that we cannot accept returns for previously assembled items, IKEA gift vouchers, PERSONLIG solid surface worktop, damaged glassware, earthenware, mirror, bedlinens, light bulbs, cut fabric, cut blinds, discounted display items, food items or items damaged after acknowledgment of receipt.

IKEA reserves the final right to interpret the terms and conditions herein.

Macau:


If you are not entirely satisfied with your purchase, simply return both the original Sales Memo or printed Online Sales Order Invoice and the unused item in its original package to any stores in Hong Kong or to Macau Merchandise Pick-up Point, within 30 days of the date of the Sales Memo or Online Sales Order Invoice for a refund.

Before bringing your item(s) to the Macau Merchandise Pick-up Point, please submit your return request to our toll free hotline at 0800-347 for arrangement.

If customer prefers to have their items collected by our delivery team. They will be charged according to our delivery price plan.

Goods or items purchased under discount and/or Credit Card Instalment Program can only exchanged for another product (of equal or higher value and the customer shall pay the difference in product price) or IKEA gift voucher (valid for 6 months).

The exchange of products cannot be made at the Macau Merchandise Pick-up Point.

We regret that we cannot accept returns for previously assembled items, IKEA gift vouchers, PERSONLIG solid surface worktop, damaged glassware, earthenware, mirror, bedlinens, light bulbs, cut fabric, cut blinds, discounted display items, food items or items damaged after acknowledgment of receipt.

IKEA reserves the final right to interpret the terms and conditions herein.