Home Delivery Service

If you need assistance getting your purchases home, we can help arrange a door-to-door delivery service at reasonable rates. Our delivery service is also available for Outlying Islands in Hong Kong and Macau.

Product price HK Island, Kowloon and the New Territories Tung Chung and Park Island Discovery Bay Outlying Islands* Macau*
≤$1,000 $100 $140 $350 10% of the product price, minimum charge is $1,000 $320
>$1,000
-$3,000
$200 $240 $420
>$3,000 $250 $290 $520
Buildings without lift or product can only access through staircases $50 per floor up to 8 floors

*Customers from outlying islands in Hong Kong and Macau can arrange combined delivery of items sent from our store and items sent from warehouse.

Hong Kong Home Delivery Service Terms & Conditions:


• Delivery service is not applicable to restricted area, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boat house/boat, construction site, container terminal, address where goods delivery have to go through the balcony, or location that is not feasible for goods delivery.

• For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of $50 per floor, up to 8 floors.

• All items will be arranged for delivery within 30 days from date of purchase. If you cannot arrange your goods to be delivered to you within the said period, IKEA will contact you via SMS to arrange for a cancellation of the order and a refund.

• If you would like to reschedule or cancel the delivery, please send email to schedule@IKEA.com.hk 4 days in advance for our arrangement, otherwise we will charge HK$200 as administrative fee.

• Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HK$300 surcharge is required.
For outlying islands, charges are as follows:
(a) HK$150 for delivery address between 50m and 100m;
(b) HK$200 for delivery address between 100m and 200m;
(c) HK$300 for delivery address for over 200m.
Charges will be collected and receipt will be provided by IKEA Home Delivery team.

• The deliveries may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. We shall contact you within 24 hours via SMS and phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

• Outlying Islands refer to: Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau.

• Home delivery service does not apply to fragile items and display items.

• Should deliveries be made to a ferry terminal, the customer must arrange their own drop off/ pick up logistics.

• There will be no refund of delivery charge on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.

• The person receiving the goods at your delivery address shall be over 18 years of age and shall be deemed your authorised representative and that any instructions/ information provided and act done by such authorised representative shall be deemed instructions/ information provided and act done by you.

• IKEA reserves the final right to interpret the terms and conditions herein.

Macau Home Delivery Service Terms & Conditions:


• Delivery service is not applicable to restricted area, road which prohibited truck weighted 5.5 tones or above, exhibition site, hotel, apartment under renovation, boat house/boat, construction site, container terminal, address where goods delivery have to go through the balcony, or location that is not feasible for goods delivery.

• For buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HK$50 per floor, up to 8 floors.

• All items will be arranged for delivery within 30 days from date of purchase. If you cannot arrange your goods to be delivered to you within the said period, IKEA will contact you via SMS to arrange for a cancellation of the order and a refund.

• If you would like to reschedule or cancel the delivery, please send email to schedule@IKEA.com.hk 8 days in advance for our arrangement otherwise we will charge HK$350 as administrative fee.

• Service covers addresses only within a 100m parameter of the unloading point. For addresses outside the prescribed scope, HK$300 surcharge is required. (Charges will be collected and receipt will be provided by IKEA Home Delivery team.)

• The deliveries may be delayed or suspended on days of bad weather conditions, serious flooding or blocked or closed roads. We shall contact you within 24 hours via SMS and phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.

• Home delivery service does not apply to fragile items and display items.

• Should deliveries be made to a ferry terminal, the customer must arrange their own drop off/pick up logistics.

• There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be rescheduled in such circumstance, we will require additional delivery charges.

• The person receiving the goods at your delivery address shall be over 18 years of age and shall be deemed your authorised representative and that any instructions/ information provided and act done by such authorised representative shall be deemed instructions/ information provided and act done by you.

• IKEA reserves the final right to interpret the terms and conditions herein.

Delivery arrangement:


Schedule of delivery varies by location. Please contact our staff or email to schedule@IKEA.com.hk for more information.

Delivery reschedule/delivery request:


If you would like to reschedule delivery or have any special requests, please send the following information to schedule@IKEA.com.hk. We will confirm your request via email or call within 2 business days.

• Sales Memo: CO no. or INV no. (starts with 04, 05, 06 or 4, 5, 6); for Online sales customer, 9-digit of order no. in the Online sales order invoice

• At least 2 preferred choices of delivery date and time slot

• Contact name and telephone number

If you would like to reschedule or cancel the delivery, please email schedule@IKEA.com.hk 4 days (Hong Kong) and 8 days (Macau) in advance for our arrangement otherwise we will charge HK$200 (Hong Kong) and HK$350 (Macau) as administrative fee.
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