Product guarantee

General conditions for all guarantees


What is Guaranteed?
The extent of the guarantee given for each product is described alongside each product below. The following description and conditions of the guarantee listed as below are only applicable to products sold at IKEA Hong Kong.

Duration of Guarantee
Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.

Conditions for the guarantees
The guarantees are valid from the original date of first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original sales memo issued by IKEA Hong Kong is required to evidence the first purchase and all subsequent replacements.

Exclusions
The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
The guarantees do not apply to products that has not been maintained in accordance with the Care Instructions stated overleaf and/or maintenance leaflet that accompanies the product.
The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
The guarantees do not apply to products that has not been assembled in accordance with the assembly instructions that accompanies the product.
The guarantees do not cover damages caused by external factors such as exposure to the sun, dampness, dust or mites etc.
The guarantees do not cover products that has been placed outdoors or in a humid environment, such as the bathroom.
The guarantees do not cover fabric and leather covers, seat and back cushions.
The guarantees do not apply to bargain items; or any products without the original sales memo.

Care instructions
To be able to rely on this guarantee you need to follow the specific care instructions for every product.

How to reach us if you need service?
Please keep all the original Sales Memos issued by IKEA Hong Kong as proof of purchase which is required to apply for the guarantees for every product.



Everyday quality guarantees

METOD kitchen system

IKEA HK will provide 25 years Guarantee to METOD kitchen system. (“this Guarantee”).

What is covered under this Guarantee?
This guarantee applies to domestic use only and covers structural manufacturing defects in materials of the following parts of the METOD kitchen system: carbinet frames, door front, legs, cover panel, deco strips, sinks, worktops, UTRUSTA hinges, MAXIMERA inside drawers and UTRUSTA shelves of tempered glass and melamine.
The guarantee is valid for 25 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

IKEA HK will provide 10 years Guarantee to METOD kitchen system. (“this Guarantee”).

What is covered under this Guarantee?
This guarantee applies to domestic use only and covers structural manufacturing defects in materials. All kitchen mixer taps at IKEA, FYNDIG and LILLTRÄSK worktop, FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open carbinet and abnormal colour shape changes of PERSONLIG solid worktop.
The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

Sofa and armchair

IKEA HK will provide 10 years guarantee to the following sofa and armchair series ("this Guarantee").

The following series are covered:
DAGARN, EKENÄS, EKERÖ, EKTORP, KARLSTAD, KIVIK, KNISLINGE, LANDSKRONA, MELLBY, NOCKEBY, NOLBYN, NOLMYRA, NORSBORG, POÄNG, STOCKHOLM, STOCKSUND, SKOGABY, SÖDERHAMN, TIDAFORS, TIMSFORS, YSTAD
which include armchair, one-seat section, chaise longue, two-seat sofa, two-seat sofa with chaise longue, three-seat sofa, corner sofa and footstool.

KLIPPAN, KNOPPARP
which include two-seat sofa only

What is covered under this Guarantee?
This Guarantee covers structural manufacturing defects in material of the frames, legs and springs. This guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What is not covered under this Guarantee?
EKTORP TULLSTA, EKTORP JENNYLUND, MUREN, POÄNG cushions, POÄNG children armchair and KLIPPAN footstool.

PAX Wardrobe

IKEA HK will provide 10 years Guarantee to PAX wardrobes. (“this Guarantee”).

What is covered under this Guarantee?
This guarantee applies to domestic use only and covers structural manufacturing defects in materials of the PAX wardrobe: frames, hinged doors and hinges and sliding doors and sliding door mechanism.
This guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What products are not covered under this Guarantee?
BALLSTAD door and KOMPLEMENT interior fittings

Mattress

IKEA HK will provide 25 years guarantee to the following mattress series ("this Guarantee"), which include:
Spring mattresses: HAFSLO, HAMARVIK, HESSENG, HÖVÅG, HYLLESTAD, HOKKÅSEN.
Foam mattresses: MOSHULT, MALFORS, MALVIK.

What is covered under this Guarantee?
This Guarantee covers structural manufacturing defects relating to the springs in spring mattress and foam core in foam mattress. This guarantee is valid for 25 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

GODMORGON Bathroom system

IKEA HK will provide 10 years Guarantee to GODMORGON bathroom system. (“this Guarantee”).

What is covered under this Guarantee?
This guarantee applies to domestic use only and covers structural manufacturing defects in materials of the following furniture, wash-basins, interior fitting and water traps: GODMORGON furniture, GODMORGON legs, ODENSVIK, TÖRNVIKEN ceramic wash-basins and included water trap and BRÅVIKEN, EDEBOVIKEN crushed marble wash-basins and included water trap
The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What products are not covered under this Guarantee?
ALDERN counter tops and GODMORGON storage unit of 3, box with compartments box with lid, storage with compartments

Bathroom mixer taps

IKEA HK will provide 10 years Guarantee to bathroom mixer taps. (“this Guarantee”).

What is covered under this Guarantee?
The 10 years guarantee is valid for all bathroom mixer taps at IKEA HK. This guarantee applies to domestic use only and covers structural manufacturing defects in materials in all bathroom mixer taps. The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What products are not covered under this Guarantee?
OLSKÄR mixer tap and filter/aerator

Bathroom wash-basins

IKEA HK will provide 10 years Guarantee to bathroom wash-basins. (“this Guarantee”).

What is covered under this Guarantee?
This guarantee is valid for all bathroom wash-basins including water trap at IKEA HK. This guarantee applies to domestic use only and covers structural manufacturing defects in materials in all bathroom wash-basins. The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

BEKANT/GALANT

IKEA HK will provide 10 years Guarantee to the following products from BEKANT desk series and GALANT storage system (“this Guarantee”).

Table tops, frames, legs, drawer units and storage units, roll-front cabinets, cabinets with sliding doors, file cabinets, wall cabinets with sliding doors, shelf units and add-on units

What is covered under this Guarantee?
This Guarantee covers structural manufacturing defects of the product from BEKANT desk series and GALANT storage system listed above. The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What products are not covered under this Guarantee?
BEKANT desk top shelf, BEKANT screens.

MARKUS/VOLMAR swivel chair

IKEA HK will provide 10 years Guarantee to MARKUS and VOLMAR swivel chair ("this Guarantee"):

What is covered under this Guarantee?
This guarantee covers structural manufacturing defects in material of the frames and moving parts. This guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

SENSUELL/SENIOR cookware

IKEA HK will provide 25 years Guarantee to SENSUELL/SENIOR cookware series ("this Guarantee"):

What is covered under this Guarantee?
This guarantee covers structural manufacturing defects of cookware in the SENSUELL/SENIOR series. The guarantee is valid for 25 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What is not covered under this Guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+ cookware

IKEA HK will provide 15 years Guarantee to the IKEA 365+ cookware series ("this Guarantee"):

What is covered under this Guarantee?
This guarantee covers structural manufacturing defects of cookware in the IKEA 365+ series. The guarantee is valid for 15 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What is not covered under this Guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

TROVÄRDIG cookware

IKEA HK will provide 10 years Guarantee to TROVÄRDIG cookware series ("this Guarantee"):

What is covered under this Guarantee?
This guarantee covers structural manufacturing defects of all TROVÄRDIG frying pans. The guarantee is valid for 10 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What is not covered under this Guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.

IKEA 365+/GYNNSAM knives

IKEA HK will provide 15 years Guarantee to the IKEA 365+ and GYNNSAM series ("this Guarantee"):

What is covered under this Guarantee?
This guarantee covers structural manufacturing defects of all knives in the IKEA 365+ and GYNNSAM series. The guarantee is valid for 15 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original Sales Memo issued by IKEA HK is required to evidence the first purchase and all subsequent replacement.

What is not covered under this Guarantee?
This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function.

Try it at home for 100 days

It takes time to get to know a mattress – at least a month.
That’s why we give you 100 days to sleep on your choice to decide if it’s perfect for you. And if you find that the mattress/mattress pad that you have purchased is not to your liking, you are welcome to exchange for another one, or have your money back!
*100-day mattress and mattress pad trial does not include JÖMNA mattresses; all mattress bases; sofa-bed mattresses; all children and baby mattresses and mattress pads. Please contact our staff for more details.

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