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Need Help? The fastest way to get answers is to read our
Frequently asked questions (FAQs).

If the FAQs cannot answer your question, please feel free to contact our Customer Service Hotline at 31250888(10:30am-8pm) or send us email,, and we will feedback to you as soon as possible. Please be reminded to provide your contact telephone number.

Delivery reschedule / Delivery request

Guidelines for delivery reschedule or delivery request, please send the following information to, we will confirm your request via email or call in 3 business days.

1. Sales Memo: CO no. or INV no. (starts with 04, 05, 06 or 4, 5, 6) / CO no. (starts with 04, 05, 06) or INV no. (starts with 4, 5, 6)

2. Selected Delivery date and time slot: 10:00-14:00; 14:00-18:00 or 18:00– 22:00

3. Contact name and telephone number.

Reschedule will take more than 7 days upon the request date shall there be any tight delivery schedule.

*Not applicable to Outlying Islands and Macau.


Answers to all the most frequently asked questions.