'Love or exchange' terms and conditions

Love it or exchange it mattress terms and conditions

It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and simply change it for another.

  • You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
  • Please note that initially your new mattress can seem a bit too firm. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.
  • If you would like to upgrade your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.
  • If you had your mattress delivered via our Home Delivery Service the collection and delivery of the replacement mattress will be free-of-charge.
  • The “Try it at home for 90 days” return policy is valid on all new mattresses but does not apply to SULTAN bed bases, bed slats and mattress pads.
  • The terms & conditions of our 25 year guarantee and the care instructions can be found in our guarantee brochure.
  • This return policy and our guarantee do not affect your statutory rights.