What happens after I have placed my order?
How will I know you have received my order?
Where does my order come from?
When will you confirm my delivery date?
What happens when my delivery date is confirmed?
What delivery communication can I expect?
Do I need to be there on the day of delivery?
Will you assemble my furniture?
What if I change my mind and I don’t want the order?
Made to order products
Where does my order come from?
When will you confirm my delivery date?
What happens when my delivery date is confirmed?
What delivery communication can I expect?
Do I need to be there on the day of delivery?
Will you assemble my furniture?
What if I change my mind and I don’t want the order?
Made to order products
How will I know you have received my order?
We will send you an order acknowledgement email as soon as you have paid for your order. This email contains details of the products you have ordered, the total cost of the order including delivery, and your order number. The order acknowledgement email is also your VAT receipt for your goods.When will you confirm my delivery date?
You will see an estimated delivery date on the website when you have placed your order; this is also communicated in your order acknowledgement email.Within 72 hrs a confirmed delivery date will then be communicated in your Delivery Advice email, which also specifies if your delivery will made either by a parcel courier or 2 man truck delivery. We will also send you an SMS text message to confirm your date.
Please check this Delivery Advice email carefully.
We do try to meet the estimated delivery dates but there are some instances where we are unable to do this and in these cases, your confirmed delivery date maybe different. We would advise you not to make any plans to take your delivery, for example booking time off from work, until we have confirmed this date with you.
What happens when my delivery date is confirmed?
Once we have confirmed your delivery date our delivery team start to plan your order to be picked, double checking all your products are available and reserving these in our warehouse for you. Your order is then routed onto our delivery vehicle 48 hours before we deliver to you.What delivery communication can I expect?
Parcel delivery
We will update our order tracking website with your Parcel Force tracking number 24-48 hours before delivery. You can then use this site to track your order.
Truck delivery
When we have confirmed your order date there will be a few more things that we would like to keep you up to date with, so you will receive the following text messages from us.
48 hours before your delivery, we will text you with your AM or PM 4 hour delivery window. If you want to change your delivery slot at this stage, there may be a charge, which you can either accept to pay, or opt to cancel your order. This is with the exception of made to order goods, which cannot be cancelled after we have sent your Delivery Advice email.
On the day of delivery, our delivery team will call you 1 hour before your delivery is due to ensure that you are available to take delivery and to check that there are no unexpected access restrictions.
Do I need to be there on the day of delivery?
If your order is coming out to you via Parcelforce then you don’t need to be at home. The Parcel Force driver will leave a card to rearrange delivery for a more suitable date or to let you know that your order can be collected from the local collection depot.If your delivery is being delivered to you via our 2 man delivery truck service, and you are not able to accept delivery, please make sure that there will be someone available to accept delivery on your behalf. This person must be an adult who is capable of receiving delivery and able to give the delivery team instructions if they are needed. The person accepting delivery will need to sign the delivery document to confirm delivery has taken place.