How do I pay online?

What methods of payment can I use?

We accept the following payment cards at Shop Online:
Visa Visa Electron MasterCard Maestro Delta IKEA Business IKEA Giftcard

Why do we need your card security code?

We ask for the security code from your payment card to prevent the fraudulent use of your account. This is printed on your card but is not embossed or in the magnetic strip, so only the person in possession of the card should know the code.

On most UK cards, the security code equals the last three digits of the number printed on the signature strip

How do I make a payment in the website?

When you are ready to proceed to the Checkout, follow the steps given, so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

How can I be sure that shopping online with IKEA is secure?

IKEA is committed to ensuring that your personal details will be kept safe at all times and has a number of fraud prevention measures in place. You will be asked to provide information to ensure that your card is not being used fraudulently online.

Verified by VISA and Mastercard SecureCode (collectively known as 3d Secure)

These are schemes that have been introduced by card issuers to help in the fight against online fraud and IKEA is now participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven't already done so, you will need to register for 'Verified by Visa' and 'MasterCard SecureCode' with your debit / credit card issuer.

You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.

Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa' and 'MasterCard SecureCode' logos, you will have one more step in the shopping process. You will be taken to their debit / credit card issuers' website to enter your password before you are returned the checkout and complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

Privacy Policy

You will also be asked to read our privacy policy which explains that any details given to IKEA are secure.

What if my card is declined?

IKEA will only decline a transaction on the advice of your issuing bank. It may be that you have insufficient funds in your account, that your card has been blocked because of unusual or suspicious activity, or that the details you have provided do not match those held by your issuing bank. In each case, you should contact your card issuer in the first instance to try to resolve the problem or use an alternative payment method.

Why do we only refund to the same payment card?

It is a condition of the card schemes (VISA, Mastercard and Maestro) that all refunds must be processed on same card as the original payment was made in order to help to reduce fraudulent activity on cards. IKEA must comply fully with all card scheme rules in order to be able to accept these card types.

How do I get a VAT refund?

If you are buying goods to be shipped directly abroad, then you may be able to claim back the VAT on the goods (VAT cannot be reclaimed for delivery charges).

Please contact Iveta Medne either by phone or email for more information and to arrange your claim

  • Phone: +44 (0)208 233 2360
  • Email:

    Further information can also be found on the HMRC website

  • Data Protection

    We are only able to talk to the person who placed the order. If you wish us to talk to someone else on your behalf regarding your order, for example a family member, then please contact us and we will add their details to your order.