About cancellations, returns and refunds

Can I cancel made to order products?
Made to order products cannot be cancelled at any time as these are made specifically to your order. The majority of made to order products are a selection from our kitchen worktop range. We will confirm that you have ordered a made to order product and take you through the specific terms and conditions. These products can only be returned to us if they are faulty and not fit for purpose described.
Can I cancel off the shelf products?
Where you place an order through IKEA Shop Online for standard IKEA stock products which are not made to your specification you can cancel your order at any time before the goods are delivered to you. The full costs of the goods and the delivery charge will be refunded. If your order has been delivered then please see our returns policy below.

For all cancellations and returns, please contact us with full details, including your order number contained in your Order Acknowledgement email as soon as possible.
Can I return my order to you?
If you have already taken delivery, you can arrange to return within 14 days for a full refund on the products.

After this period, you can still return products up to 90 days from delivery to any store. We will make a full refund for everything that is still in its unopened packaging. Your delivery charge will not be refunded. Take the product(s), along with your Order Acknowledgement email, payment confirmation (if applicable) and the payment card you used.
Will you collect assembled products?
If your order is being collected by ParcelForce, please ensure that the items to be collected are disassembled, securely packaged and labeled correctly. Parcelforce may refuse to collect your product if this is not the case.

If your order is being collected by our truck delivery service then please ensure that the products due for collection are disassembled and packaged securely. We are unable to collect assembled products.
What happens if I have missing or damaged products?
Missing products will be identified on the day of delivery by our delivery team who will contact our customer service team. However with large orders you may find a product missing after the delivery team has left. Please contact us and we will resolve the problem as soon as possible.

As with missing products our delivery team will be able to identify any damaged products on the delivery of your order. The drivers will inspect the damaged item to see if the damage is superficial, for example, with the packaging and discuss with you how you wish to proceed. If it is clear that the product has been damaged then the delivery team will contact our customer service team who will resolve the problem for you.
How do you refund my money?
Refunds are made to the credit, debit or gift card that was used to pay. They will include the cost of products returned to us and delivery charges, after any relevant deductions. For example, if you have requested a collection because you have changed your mind; then we will deduct the collection charge from your refund.