IKEA Business offers a full range of services to professional customers, companies and organisations.

Opening an IKEA Business account could give your company a 45 day payment facility together with a detailed invoice of all your purchases. Other benefits include access to Business Direct, now open 7 days a week, where a selected range is available to purchase over the telephone. Optional delivery and assembly services can also be arranged at an additional cost.

Whatever your workplace, let IKEA help in giving you the ideal working environment at a price you won't believe!

For further details on how to open an account and the services available please telephone Business Direct on 0845 355 5662

For latest and further information on our Business products e-mail:

business.orders@memo.ikea.com

Download Business Account application form.

(This file is a PDF file; if you do
not have Adobe Reader you can download the software from the Adobe site)

If you happen to notice that there's a part missing when assembling your IKEA furniture, make a note of the part number from the assembly instructions and telephone your closest store's customer services number from the list below.

Shop Online!
If you have purchased with Shop Online! and have missing parts please Contact us

Depending on it's size, and whether it's something that's kept in stock, it may well be possible to simply mail the part directly to you. This is when it's an item such as fittings or screws for example. Otherwise, you'll need to bring your receipt to the Customer Returns department at the store.

There they will either be able to give you the part immediately, or arrange for a replacement. To help us to help you, please bring along the assembly instructions as well.

Oh, and check the packaging! Sometimes the parts are simply caught in the wrapping material and not missing at all!

The restaurant serves both classic Swedish dishes and local favourites, and is one of the most popular areas of the whole IKEA store. Shopping at IKEA is fun and offers great value, but can also be hard work, so stop by and treat yourself to a refreshing drink and a bite to eat.

 Restaurant menu

IKEA FAMILY is for people who see their homes as an extension and an expression of their personality. It’s for people who appreciate the IKEA mission of making affordable and functional designer furniture available to everyone.

IKEA FAMILY is different to regular loyalty schemes. We want to get to know you, our customers, and so we reward each purchasing visit you make to our stores, regardless of how much you spend.*

*Terms and conditions apply

 More information about IKEA FAMILY

 Join IKEA FAMILY today!

For Shop Online! cancellations, refunds and returns read our Returns policy

Store Returns
Return any unused items in their original packaging within 90 days, with your till receipt, for a full refund. Opened packages are subject to a 30% refund reduction. Our 90-day returns policy does not apply to mattresses (unless unused and in their original packaging), cut fabric, Bargain Corner purchases, or goods ordered to your specifications, e.g. custom-made worktops or sofas.

Cancellation policy

Items ordered in store to be delivered directly to you at a later date, can only be cancelled within 24 hours from the date the order was paid for. After this, handling charge of £50 applies. Orders for custom-made worktops and made-to-order sofas, once confimed, cannot be cancelled at any time.

These guarantees are in addition to your Statutory Rights.

For the most important people in the world.

We try to make visiting IKEA great fun – for children and grown-ups alike. While you shop with us we've got strollers and baby care rooms in every store.

The restaurant provides some great deals on children’s meals, as well as baby food, and ,food-warming facilities.

There's also a really fun children's section in the showroom, where they can try out all the toys and games.

Children just love our playroom, located near the entrance of the store. Our ballroom facilities are managed in compliance with OFSTED and CSIW regulations and supervised by fully qualified staff. This means that age, height, and number of children admitted is strictly controlled as the safety and protection of your children is of paramount importance.

For Health and Safety reasons, the following age and height restrictions apply. Children must be:
- between the ages of 3 and 7 years old
- between 91 and 130 cm (3' and 4'3") tall

The parent or guardian admitting the child must be the one to collect him or her as well. At busy times, sessions may be limited.