Everyday Quality
Living room
EKTORP, KRAMFORS, KARLSTAD, VRETA, ARILD, HAMRA
What is covered under this guarantee?This guarantee covers defects in materials and workmanship in the following components, and is valid from the date of purchase from IKEA. •Frame •Base linen/supporting fabrics
•Legs •Fittings •Armrests •Covers/leather •Filling •Bed mechanism •PIXBO HÅVET mattress.
What products are not covered under this guarantee?
This guarantee does not apply to KRAMFORS leather sofas, KARLSTAD comfort cushions sold separately, EKTORP comfort cushions sold separately, EKTORP TULLSTA, EKTORP JENNYLUND, EKTORP MUREN and EKTORP BROMMA.
POÄNG
What is covered under this guarantee?The guarantee covers defects in material and workmanship in the following components of POÄNG armchair frame and POÄNG footstool frame, and is valid from the date of purchase from IKEA. •Layer-glued frame •Fittings •Supporting fabric.
What products are not covered under this guarantee?
This guarantee does not apply to POÄNG cushions, POÄNG covers and POÄNG children’s armchair.
IKEA STOCKHOLM
What is covered under this guarantee?The guarantee covers defects in materials and workmanship in the following components of IKEA STOCKHOLM 3-seat leather sofa, 3.5-seat fabric sofa and 1.5-seat armchair frames and cushions, and is valid from the date of purchase from IKEA. This guarantee applies to domestic use only. •Frame •Fittings •Legs •Leather •Armrests •Bottom linen/supporting fabric •Filling.
What products are not covered under this guarantee?
This guarantee does not apply to IKEA STOCKHOLM covers for 3.5 seat fabric sofa and 1.5 seat armchair. Other products from IKEA STOCKHOLM collection are not covered under this guarantee.
VAXHOLM
What is covered under this guarantee?This guarantee covers defects in materials and workmanship in the following components of VAXHOLM frames and cushions, and is valid from the date of purchase from IKEA. •Frame •Fittings •Legs •Armrests •Base Linen/supporting fabric •Filling
What products are not covered under this guarantee?
This guarantee does not apply to VAXHOLM covers and loose cushions included with seating moduls.
Bedroom
SULTAN
What is covered under this guarantee?This guarantee covers defects in materials and workmanship in the following components of the SULTAN mattresses and/or bed bases described below, and is valid from the date of purchase from IKEA. •Wooden frame and springs in wooden base sprung mattresses. •Springs in reversible sprung mattresses. •Foam core in foam mattresses. •Latex core in latex mattresses. •Wooden frame and slats in slatted bed bases. •Electric motor in electrically-operated beds (5-year guarantee).
What products are not covered under this guarantee? All mattress pads: SULTAN SANDANE, SULTAN TIMAN, SULTAN TOLG, SULTAN TORSMO, SULTAN TUVEBO, SULTAN TYNSET; slatted bed base SULTAN LADE; children’s mattresses SULTAN DRÖMMA, SULTAN SNARKA, SULTAN BLUNDA, SULTAN SUSSA, SULTAN SLUMRA.
PAX/KOMPLEMENT
What is covered under this guarantee?This guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings described below, and is valid from the date of purchase from IKEA. •Frames •Doors •Hinges •Sliding door mechanism •Drawer gliders •Shelves and clothes rails.
What products are not covered under this guarantee?
KOMPLEMENT wire basket, KOMPLEMENT box in plastic and textile, KOMPLEMENT pull-out shelf in transparent plastic, KOMPLEMENT trouser hanger and KOMPLEMENT shoe organiser.
FAKTUM/RATIONELL
What is covered under this guarantee?This guarantee covers defects in materials and workmanship in the following kitchens, and is valid from the date of purchase from IKEA.
FAKTUM kitchen system What products are covered under this guarantee?
This guarantee covers all of the following parts of the FAKTUM kitchen system: •Cabinet frames • Fronts •INTEGRAL hinges •RATIONELL fully-extending drawers •RATIONELL shelves in tempered glass and melamine •RATIONELL wire baskets •Plinths •Legs •Cover panels •Deco strips/mouldings •Worktops that are at least 3.8cm thick •Sinks •PERFEKT end units, wine shelf and plate shelf •PERFEKT shelves with 2 drawers •RATIONELL bottom trays for base cabinet •RATIONELL drawers under oven •RATIONELL floor-level drawers •RATIONELL dish drainers for wall cabinet.
What products are not covered under this guarantee?
Knobs, handles and worktops that are less than 3.8cm thick.
Freestanding kitchens
What products are covered under this guarantee?
This guarantee covers defects in materials and workmanship on all the parts in the BRAVAD and VÄRDE freestanding kitchen range.
What products are not covered under this guarantee?
VÄRDE baskets, VÄRDE knobs and handles, appliances, mixer taps, shelves and wall shelves in solid wood are not covered by this guarantee.
LAGAN kitchen system
LAGAN is not covered by guarantee at all.
APPLIANCES
What is covered under this guarantee?The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults, and is valid from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline "What is not covered under this guarantee?" Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel for repair staff will be covered, provided that the appliance is accessible for repair without additional expenditure to gain access. On these conditions, the respective local regulations are applicable.
How long is the guarantee valid?
"for IKEA from Whirlpool" appliance from IKEA. If work is carried out under guarantee, this will not extend the guarantee period for the appliance, or for the new parts.
Which appliances are covered under this guarantee?
The 5-year guarantee is valid for all "for IKEA from Whirlpool" appliances.
Which appliances are not covered under this guarantee?
The appliances named LAGAN.
Who will execute the service?
Whirlpool, the original manufacturer of the "for IKEA from Whirlpool" appliances will provide the service through its own service operations or authorised service partner network.
What is not covered under this guarantee?
•Normal wear and tear • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions •Consumable parts including batteries and lamps •Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences •Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers •Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings •Cases where no fault could be found during a technician’s visit •Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where nonoriginal parts have been used •Repairs caused by installation which is faulty or not according to specification •The use of the appliance in a non-domestic environment i.e. professional use This restriction does not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
KITCHEN MIXER TAPS
What is covered under this guarantee?The 10-year guarantee is valid for all kitchen mixer taps at IKEA, except LAGAN kitchen mixer tap. This guarantee covers defects in material and workmanship and is valid from the date of purchase from IKEA.
What is not covered under this guarantee?
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover incidental or consequential damage.
FAVORIT
pots, saucepans, sauteuse, casserole dish and grill pan
FAVORIT
frying pans and sauté pan
IKEA 365+ without non-stick coating
Stockpot, pots and saucepans, sauteuse and sauté pan.
IKEA 365+ with non-stick coating
3L pot and 1L saucepan, frying pans and casserole dish.
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the above listed ranges. The guarantee covers: •Stability of the base •Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand) •Non-stick properties on non-stick "pans".
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.
This guarantee covers function, materials and workmanship in all cookware in the above listed ranges. The guarantee covers: •Stability of the base •Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron which we recommend should be washed by hand) •Non-stick properties on non-stick "pans".
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function.
IKEA catalogue 2010: