No-nonsense returns policy
Return unused items in their original packaging within 90 days, together with your till receipt, for a full refund.
Our 90 day returns policy does not apply to cut fabric, or goods ordered to your specification e.g. custom made worktops or made to order sofas. This policy is in addition to your statutory rights.
Mattress returns policy
Try it at home for 90 days...Love it for 25 years.
It takes time for you and your new mattress to get used to each other, that's why we give you 90 days to be sure you're compatible. If the chemistry isn't right simply bring it back and choose another*. When you've found your perfect match you can sleep easy for years to come with our free 25 year guarantee.
* Terms and conditions apply
Cancellation policy
Orders for worktops made to specification or for made-to-order sofas, once confirmed, cannot be cancelled at any time. This policy is in addition to your statutory rights.
