IKEA store1.What new IKEA store openings are scheduled?
2.Can someone help me plan and design rooms?
3.How can I get large items home?
4.Why are items sometimes out of stock?
5.Why do I have to assemble the products myself?
6.Can I return items?
7.I've lost something at the store - how do I get it back?
8.There seems to be a mistake on my receipt from the store. What should I do?
9.How do I complain to IKEA if I'm not happy?
10.How many products are in the IKEA product range?
11.Where are IKEA products purchased?
IKEA catalogue1.What is the IKEA catalogue?
2.How can I get a copy of the IKEA catalogue?
3.When does the new catalogue come out?
4.How environmentally friendly is the IKEA catalogue?
Shop Online! - Getting started1.How do I buy online?
2.Can I buy online today?
3.Can I order 24 hours, 365 days a year?
4.Is there a limit to the number of products I can buy online at any one time?
5.Can I order articles available online in other IKEA countries and not in the UK?
6.Why are there products on the site that I cannot buy online?
7.Will prices at Shop Online! be lower than in IKEA stores?
8.What if I change my mind after I have placed my order?
9.How will I know that my order is being processed?
10.Do I need a password or user profile?
11.I have forgotten my password. What do I do?
12.My user profile does not work. What do I do?
13.Are my personal details given to third parties?
Shop Online! - Payment1.How do I pay?
2.How safe are my personal details and credit card information?
3.Can I pay for my order on delivery?
4.I have an IKEA Business Account. Can I pay on this?
5.Can I pay with IKEA Gift Cards?
6.Will I get a receipt?
7.Where can I see how much VAT I’m paying?
Shop Online! - Delivery1.When will my delivery arrive?
2.What if I’m out when you deliver?
3.How much will delivery cost me?
4.Will I be able to order online and then pick up in the store?
5.Can I order delivery to a different name or address?
6.Can I track the progress of my order?
Shop Online! - Cancellations, returns and refunds1.My Shop Online! delivery included the wrong product, what do I do?
2.My Shop Online! product was damaged on arrival, what do I do?
3.My Shop Online! product is faulty, what do I do?
4.I have changed my mind about my purchased delivery, what do I do?
5.Can I return a mattress?
6.Can I return a made to order product?
7.Can I return goods I have opened or assembled?
8.Can a different account be credited with a refund?
Shop Online! - Contacting us1.How can I contact Shop Online! if I have a question regarding my order?
2.Can I speak to a 'real person' and not just an automated machine?
3.Do you offer help with large-scale projects, like planning my kitchen or bedroom?
4.Can I be removed from your mailing list?
70p charge on credit cards in IKEA stores from September 1st1.Why should I pay to use my credit card?
2.What will IKEA do with the revenue released from credit card fees?
3.What if I don't want to pay the charge?
4.Why is IKEA charging 70p? Wouldn't it be fairer to charge customers a percentage of their total bill?
5.Why is only IKEA charging to use credit cards?
6.Will customers always get charged to use their credit cards in IKEA?
7.Will I be refunded of the 70p if I return the goods I bought?
Plastic bags cost the earth1.How much is IKEA charging for plastic bags?
2.Why is IKEA charging for a carrier bag when they are given away in other retailers?
3.How many bags does IKEA give away, can it be that much?
4.But it is only a plastic bag, what damage or harm can it do?
5.What can I use instead?
6.Why don’t you go back to the paper bags; aren’t they paper and won't they degrade?
7.This is all about IKEA making more money really?
8.But if you are pricing up the plastic bags to 5p and making the blue bags cheaper, aren't you just “robbing Peter to pay Paul”?
9.Are you being forced into this by the government?
10.Will it really make a difference by you charging only 5p a bag?
11.What is the blue bag made of?
12.Won’t you still be promoting plastic by selling them?
13.Who are you giving the additional profit to? How much do you expect you will be giving them?
14.What is a community forest and why is it important?
15.Why are you giving the money to them and not another local charity like a Children’s Home for example?
16.What will they spend the money on and what will that achieve for our local environment?
17.Where are these local community forests?
18.Why give money for trees with one hand and then chop them down to make furniture on the other?
corporate IKEA1.Who owns the IKEA concept?
2.Can I distribute IKEA products?
3.How can I become a franchisee?
4.What is the IKEA Group?
5.What is the IKEA business idea?
6.How can I find out about job opportunities within IKEA?
7.How does IKEA approach environmental issues?
website questions1.What settings or software do I need on my computer to view the IKEA site?
2.What information is collected about me when I visit the site?
3.Can I find all IKEA products on this site?
1. What new IKEA store openings are scheduled?We currently have planning permission to build two new stores. The first opening in
Ashton under Lyne Manchester later this year and Coventry city centre the beginning
of next year. As yet it is too early to confirm actual opening dates.
New store sites are being sought in a number of different areas and are in various
stages of planning.
Update Northern Ireland and Southern Ireland
IKEA has announced it has submitted planning permission to build a major store
at the Holywood Exchange site (known as D5) on the outskirts of Belfast, near
Belfast City Airport.
IKEA has submitted planning permmission to build an IKEA store in Dublin's Ballymun area confirming its
intentions to open two stores on the island of Ireland.
IKEA are now waiting for the out come of both applications.
2. Can someone help me plan and design rooms?Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer an assisted self-planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by downloading the IKEA kitchen planner to your pc.
Click here to download the kitchen planner
3. How can I get large items home?Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.
4. Why are items sometimes out of stock?Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
5. Why do I have to assemble the products myself?Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better.
6. Can I return items?IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.
For full details, see our returns policy
7. I've lost something at the store - how do I get it back?Contact the Customer Services department at your local store. If it's a small enough item, and not too valuable, they may well be able to post it out to you. Use the store locator to find the the store you wish to contact.
Click here to find your nearest store
8. There seems to be a mistake on my receipt from the store. What should I do?If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Click here to find your nearest store
9. How do I complain to IKEA if I'm not happy?If you're unhappy with one of our products or the standard of service you've received at an IKEA store, please speak to us at the time of your visit. Alternatively, you may wish to contact us after your visit. Contact details can be found on each store's information page.
Click here to find your nearest store
Our Customer Services department will endeavour to resolve any issue to your satisfaction. If they're unable to do so, please write to the Store Manager at the store in question.
10. How many products are in the IKEA product range?There are about 10,000 products in the total IKEA product range. Each store carries a selection of these 10,000 products depending on store size. The core range is the same worldwide.
11. Where are IKEA products purchased?More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."
1. What is the IKEA catalogue?This year's IKEA catalogue is produced in 56 editions, in 27 languages for 36 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy. Alternatively, you can view the whole catalogue online
Click here to view all our catalogues.
3. When does the new catalogue come out?The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.
In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!
4. How environmentally friendly is the IKEA catalogue?Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
Shop Online! - Getting started
1. How do I buy online?Visit How to… Shop Online! for a step-by-step guide
2. Can I buy online today?Yes, if you have a credit or debit card, and live in mainland England, Scotland and Wales you can Shop Online today. Some outlying areas are not covered by our delivery network. Check when we deliver to your area using our Postcode Checker
3. Can I order 24 hours, 365 days a year?Yes!
4. Is there a limit to the number of products I can buy online at any one time?Usually there is no limit. However, during promotional offers, you may be limited for certain products
5. Can I order articles available online in other IKEA countries and not in the UK?Sorry, that isn’t possible
6. Why are there products on the site that I cannot buy online?The majority of the IKEA furniture range is available at Shop Online!
An increasing selection of our home accessories range will also be available.
In the meantime, we think you’ll also be interested to see what you can find
at your local IKEA store. The trolley symbol indicates which products you can buy online
7. Will prices at Shop Online! be lower than in IKEA stores?Shop Online! product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower
8. What if I change my mind after I have placed my order?To make changes to your order, click on Contact us
9. How will I know that my order is being processed?Within 24 hours of placing your order, you will receive an Order Acknowledgement email from Shop Online! This is also your VAT receipt
10. Do I need a password or user profile?No. But creating them as you finish your first order will make your next visit
11. I have forgotten my password. What do I do?Go to My profile and click on ‘Forgot your password?’ Follow the instructions on screen
12. My user profile does not work. What do I do?Check that you have correctly entered the email address and password you registered with us
13. Are my personal details given to third parties?We sometimes need to hire other companies to help us provide our services.
We limit the information we give them, to ensure this is only used for the fulfilment of your order. They are strictly monitored by IKEA in order to make certain our customer privacy is always protected
Shop Online! - Payment
1. How do I pay?At present, you can pay with all major UK credit and debit cards as well as IKEA Card and IKEA Business account card. Click on How to pay to read more.
2. How safe are my personal details and credit card information?The security of our customers’ details is a number one priority for us. We work with a fully integrated and secure checkout process. All payment details are secure at all times
3. Can I pay for my order on delivery?Sorry, you must pay when you order, using your credit or debit card
4. I have an IKEA Business Account. Can I pay on this?If you have an IKEA Business Card Account you are now able to place your orders online and pay by invoice.
If you have any further questions please contact 08453555662
5. Can I pay with IKEA Gift Cards?Sorry, not at the moment
6. Will I get a receipt?Your Order Acknowledgement email is your VAT receipt, you will receive this within 24hours of placing your order. We suggest you print a copy and keep it safe
7. Where can I see how much VAT I’m paying?VAT is displayed in steps 2, 3 & 4 at the Checkout, and also in your Order Acknowledgement email
Shop Online! - Delivery
1. When will my delivery arrive?The majority of products will be with you within two weeks of placing your order. Made to order products (e.g. certain sofas and worktops) may take up to 6 weeks.
As you finalise your order, you’ll be advised when it should be available. This information is also in your Order Acknowledgement email. Within 72 hours of placing your order we will send you a Delivery Advice email, confirming your delivery date and whether the delivery will be by parcel courier or truck delivery
2. What if I’m out when you deliver?With a parcel delivery, if there is no one in, the courier will leave your parcel with a neighbour and leave a card with contact details for alternative delivery or collection
With a truck delivery, we'll contact you 24-48hrs before your delivery to confirm the date and indicate if the truck delivery team will be with you in the morning or afternoon. If you want to specify a particular time, contact us in advance, and we’ll do our best to suit you. Click on Contact us
3. How much will delivery cost me?We add a delivery charge when you order at Shop Online! which depends on what you order. With made-to–order products, e.g. certain sofas and worktops, delivery is already included in the item price.
Please read Delivery information
4. Will I be able to order online and then pick up in the store?Sorry. All orders are delivered from a central point so pick up in store is not possible. You can however make returns to the store.
Please read the returns policy for more information.
5. Can I order delivery to a different name or address?Yes, as long as the delivery address is in mainland England and Wales.
6. Can I track the progress of my order?Yes, you can do this online through www.ikeaordertracking.co.uk
Shop Online! - Cancellations, returns and refunds
1. My Shop Online! delivery included the wrong product, what do I do?Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
2. My Shop Online! product was damaged on arrival, what do I do?Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
3. My Shop Online! product is faulty, what do I do?Please Contact us as soon as possible and we will decide together the best way to resolve this issue.
4. I have changed my mind about my purchased delivery, what do I do?Please Contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us.
For full details on cancellations and returns please read our Returns Policy
5. Can I return a mattress?Once the packaging has been opened on a mattress, for reasons of hygiene and safety, we are unable to refund or exchange it unless it is faulty
6. Can I return a made to order product?These can’t be returned, as it’s not possible for us to resell them. In addition, orders for made to order products can only be cancelled up until we send your Delivery Advice email
7. Can I return goods I have opened or assembled?Please see our returns policy
Terms & Conditions
8. Can a different account be credited with a refund?Sorry. A refund will always be made to the card used for payment
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms & Conditions
Shop Online! - Contacting us
1. How can I contact Shop Online! if I have a question regarding my order?Click on Contact us
2. Can I speak to a 'real person' and not just an automated machine?Yes, we have online helpers! Click on Contact us
3. Do you offer help with large-scale projects, like planning my kitchen or bedroom?We know that many customers need help with such major purchases, so we have a team of dedicated and knowledgeable specialists available at our contact centre. They can help with your planning, and give valuable product advice.
Click on Contact us You should also take a look at www.ikea.co.uk/kitchen
4. Can I be removed from your mailing list?If you are a registered customer and want to be removed from our mailing list, please log in and select ‘My profile’ from the top right corner of the page. Then select ‘Edit promotional info’
70p charge on credit cards in IKEA stores from September 1st
1. Why should I pay to use my credit card?From 1st September 2004, customers paying by Visa and MasterCard will have a 70p supplement added to their bills at the point of payment. This is to cover credit card administration charges imposed on IKEA by Visa and MasterCard.
We want to take this money from the credit card industry and put this into the pockets of our customers. Saving money that currently goes to credit card companies gives us a whole new revenue stream with which to reduce prices even more aggressively.
2. What will IKEA do with the revenue released from credit card fees?This money will be diverted into further, aggressive price cutting, which will directly benefit all our customers, which will be verified by independent auditors.
3. What if I don't want to pay the charge?You can choose an alternative means of payment, such as debit cards, cash, or the IKEA Home Card. None of these methods of payment incurs a charge.
4. Why is IKEA charging 70p? Wouldn't it be fairer to charge customers a percentage of their total bill?We're doing it for simplicity and the sake of speed at the checkout. A one-off 70p charge can be addded to the bill using barcode technology.
5. Why is only IKEA charging to use credit cards?Every business that accepts credit cards as a method of payment is charged by the credit companies. IKEA feels that it should challenge these charges and believes the money would be better spent on offering our customers lower prices.
6. Will customers always get charged to use their credit cards in IKEA?Yes, this is a permanent change to the way we work today.
7. Will I be refunded of the 70p if I return the goods I bought?Yes, if you choose to return all the goods bought during that transaction. IKEA is unable to refund the 70p charge on individual items returned. The fee will not be refunded to us by the credit card companies.
Plastic bags cost the earth
1. How much is IKEA charging for plastic bags?IKEA charges 5 p for disposable plastic bags and 25 p for the IKEA Blue Bag. In September 2006 IKEA will replace the current disposable plastic bag with a fully bio-degradable bag, and the charge for disposable bags will then increase to 10 p.
2. Why is IKEA charging for a carrier bag when they are given away in other retailers?We want to dissuade customers from using plastic bags. Most carrier bags never get a second use; they get thrown straight in the rubbish bin and take many years to degrade. In every year, an estimated 17½ billion plastic bags are given away by supermarkets. This is equivalent to over 290 bags for every person in the UK.
3. How many bags does IKEA give away, can it be that much?In 2005 IKEA UK gave away 32 Million bags. If they were placed end to end they would stretch 19,200 Kilometres and that relates to.
29 journeys between Edinburgh and London
3 and a half journeys from London to New York
A return journey to Tokyo
4. But it is only a plastic bag, what damage or harm can it do?The production and use of plastics has a range of environmental impacts. Plastics production requires significant quantities of resources, primarily fossil fuels, both as a raw material and to deliver energy for the manufacturing process.
Making Plastics involves the use of potentially harmful chemicals, which are added as stabilizers or colorants. Many of these have not undergone environmental risk assessment and their impact on human health and the environment is currently uncertain Because most plastics are non-degradable, they take a long time to break down, possibly up to hundreds of years - although no-one knows for certain as plastics haven't existed for long enough!
5. What can I use instead?IKEA has a durable and handy blue bag that you can purchase and use over and over again in other stores as well as when you come back to IKEA. If it ever wears out (and it will take some time!!) we will replace it free of charge ………… it’s a bag that will last a lifetime!
6. Why don’t you go back to the paper bags; aren’t they paper and won't they degrade?We have looked at the full life cycle of paper versus plastic of course paper is bio degradable and can contain recycled fibres. However one pallet of plastic bags equates to 10 of paper or 10 to one lorry loads. So there are extra emissions from trucks and in transport congestion impacts and noise. Paper bags are more likely to be single use too.
7. This is all about IKEA making more money really?IKEA has consistently tried to encourage the use of its blue bags. It has reduced its cost of the blue bag at £1.25p in 2001 to an average of 50p today. To show our commitment to this project we will further reduce the cost of this bag to our cost price of 25p and make no profit at all on this bag
8. But if you are pricing up the plastic bags to 5p and making the blue bags cheaper, aren't you just “robbing Peter to pay Paul”?The additional profits that IKEA receives from customers from the sale of plastic bags will be ring fenced and used to develop an environmental project (local community forest programme) in the area local to each store in 2007.
9. Are you being forced into this by the government?No we are taking a pro-active stance over this. There is no obligation for us to do this as in other EU countries such as the Irish republic but the UK government has recently published the national packaging recycling and recovery targets for 2006 and beyond. These require 23% of plastics waste to be recovered by 2006, rising to 25.5% by 2010. IKEA UK feels we can contribute to these targets by reducing the plastics put into the market place in the first instance.
10. Will it really make a difference by you charging only 5p a bag?Our Edinburgh store has successfully piloted this project for the last two years. They have seen their consumption of bags drop by 90% from 3 million to 200,000 and have raised £10,000 for local charities by charging 5p per bag.
11. What is the blue bag made of?It is manufactured from 100% poly propylene. If it wears out we will always replace it free of charge
12. Won’t you still be promoting plastic by selling them?In September 2006 we will replace the current plastic bag with a bio-degradable bag that will be made from a bio-degradable material. At this time we will increase the charge for disposable bags from 5p to 10p.
13. Who are you giving the additional profit to? How much do you expect you will be giving them?Each of the 14 IKEA stores in the UK will be donating the profits from the sale of its disposable bags to their nearest Community Forest or equivalent. Based on a pilot scheme in Scotland it is anticipated that this will be about £10,000 pa for each forest.
14. What is a community forest and why is it important?Community Forests vary in size from 100sq km to 1000 sq km. They are close to our towns and cities, and in England alone, half the population now live within easy access of them. They provide vital free green space for everyone and help make our towns and cities better places to live.
15. Why are you giving the money to them and not another local charity like a Children’s Home for example?IKEA does support a wide range of organisations and projects including Child Rights in India and immunisation programmes across the world. However because responsible forestry is a key part of our business we also support forest conservation projects, and this will be our first UK focused forest related project. At more global level tree planting helps to offset carbon emissions, and reducing our carbon emissions is a theme running through IKEA’s environmental strategy.
16. What will they spend the money on and what will that achieve for our local environment?The donated money will be spent on a forest project local to each IKEA store but it will involve the planting of thousands of trees and hopefully this will involve IKEA staff at a practical level. More trees in the area means more green space, more places to walk and ride your bike. Generally they just make for a better place to live and work.
17. Where are these local community forests?Each store is located conveniently to the following community forest schemes:
IKEA Store Community Forest
Bristol Forest of Avon
Cardiff Forest of Cardiff
Croydon, London Thames Chase/Watling Chase
Edinburgh Central Scotland Forest Trust
Edmonton, London Thames Chase/Watling Chase
Gateshead Great North Forest
Glasgow Central Scotland Forest Trust
Lakeside, Thurrock Thames Chase
Leeds White Rose Forest
Milton Keynes Forest of Marston Vale
Warrington The Mersey Forest
Wednesbury Birmingham Forest of Mercia
Wembley, London Thames Chase/Watling Chase
18. Why give money for trees with one hand and then chop them down to make furniture on the other?IKEA recognises wood as an excellent material from both a functional as well as environmental point of view. Wood has the right properties for being the principal material in the majority of home furnishing products in the IKEA range. In addition wood is
1. Who owns the IKEA concept?IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
Fax: +31 15 215 38 38
4. What is the IKEA Group?The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
6. How can I find out about job opportunities within IKEA?If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings. It is also possible to view openings at your local store by visiting the job section within our website.
Click here to view all our jobs
7. How does IKEA approach environmental issues?We're working to create a better environment outdoors as well as indoors.
IKEA and the environment
1. What settings or software do I need on my computer to view the IKEA site?IKEA.com is optimized for the most used versions of Internet Explorer and Firefox
on Windows, Firefox and Safari on Mac OS X. The site is created for a screen
resolution of 1024x768 or higher.
2. What information is collected about me when I visit the site?We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser.
3. Can I find all IKEA products on this site?This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.