1. What new IKEA store openings are scheduled?

We currently have planning permission to build two new stores. The first opening in
Ashton under Lyne Manchester later this year and Coventry city centre the beginning
of next year. As yet it is too early to confirm actual opening dates.

New stores
New store sites are being sought in a number of different areas and are in various
stages of planning.

Update Northern Ireland and Southern Ireland
IKEA has announced it has submitted planning permission to build a major store
at the Holywood Exchange site (known as D5) on the outskirts of Belfast, near
Belfast City Airport.

IKEA has submitted planning permmission to build an IKEA store in Dublin's Ballymun area confirming its
intentions to open two stores on the island of Ireland.

IKEA are now waiting for the out come of both applications.

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2. Can someone help me plan and design rooms?

Many IKEA stores offer a home decoration service if you wish to furnish an entire room or home. Most IKEA stores also offer an assisted self-planning service. Using computer simulations, specially trained kitchen planners can help you plan and choose the kitchen that is right for you. Alternatively, you can plan your kitchen in the comfort of your home by downloading the IKEA kitchen planner to your pc.
Click here to download the kitchen planner

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3. How can I get large items home?

Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service, if you prefer. Home delivery is not included in the product price.

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4. Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

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5. Why do I have to assemble the products myself?

Self-assembly means not having to pay the cost of someone in a factory doing it for you. So taking control yourself helps to control the price you pay, for the better.

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6. Can I return items?

IKEA stores always offer a generous returns policy. Ask for assistance at your store or look in your catalogue for details. Please do not forget the receipt and the original packaging.

For full details, see our returns policy

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7. I've lost something at the store - how do I get it back?

Contact the Customer Services department at your local store. If it's a small enough item, and not too valuable, they may well be able to post it out to you. Use the store locator to find the the store you wish to contact.
Click here to find your nearest store

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8. There seems to be a mistake on my receipt from the store. What should I do?

If the mistake was made in the store, you should contact the Customer Services department of that IKEA store to let them help you. You can use the store locator on the web site to find contact information for any IKEA store
Click here to find your nearest store

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9. How do I complain to IKEA if I'm not happy?

If you're unhappy with one of our products or the standard of service you've received at an IKEA store, please speak to us at the time of your visit. Alternatively, you may wish to contact us after your visit. Contact details can be found on each store's information page.

Click here to find your nearest store

Our Customer Services department will endeavour to resolve any issue to your satisfaction. If they're unable to do so, please write to the Store Manager at the store in question.

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10. How many products are in the IKEA product range?

There are about 10,000 products in the total IKEA product range. Each store carries a selection of these 10,000 products depending on store size. The core range is the same worldwide.

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11. Where are IKEA products purchased?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."

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12. Who do I contact if I have an idea for product or furniture design for IKEA?

IKEA of Sweden AB is happy to receive design ideas from external companies and designers. Please send your proposals to new.proposal@memo.ikea.com

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1. What is the IKEA catalogue?

This year's IKEA catalogue is produced in 56 editions, in 27 languages for 36 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

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2. How can I get a copy of the IKEA catalogue?

The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy. Alternatively, you can view the whole catalogue online

Click here to view all our catalogues.

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3. When does the new catalogue come out?

The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!

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4. How environmentally friendly is the IKEA catalogue?

Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

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1. How do I buy online?

Visit How to… Shop Online! for a step-by-step guide

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2. Can I buy online today?

Yes, if you have a credit or debit card, and live in mainland England and Wales.

If you do not live in mainland England or Wales and would like us to let you know when you can Shop Online! Click here and leave us your details.

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3. Can I order 24 hours, 365 days a year?

Yes!

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4. Is there a limit to the number of products I can buy online at any one time?

Usually there is no limit. However, during promotional offers, you may be limited for certain products

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5. Can I order articles available online in other IKEA countries and not in the UK?

Sorry, that isn’t possible

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6. Why are there products on the site that I cannot buy online?

The majority of the IKEA furniture range is available at Shop Online!
An increasing selection of our home accessories range will also be available.
In the meantime, we think you’ll also be interested to see what you can find
at your local IKEA store. The trolley symbol indicates which products you can buy online

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7. Will prices at Shop Online! be lower than in IKEA stores?

Shop Online! product prices will normally be the same as store prices. Occasionally, in-store promotions will mean some prices in store are temporarily lower

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8. What if I change my mind after I have placed my order?

To make changes to your order, click on Contact us

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9. How will I know that my order is being processed?

Within 24 hours of placing your order, you will receive an Order Acknowledgement email from Shop Online! This is also your VAT receipt

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10. Do I need a password or user profile?

No. But creating them as you finish your first order will make your next visit
even easier

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11. I have forgotten my password. What do I do?

Go to My profile and click on ‘Forgot your password?’ Follow the instructions on screen

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12. My user profile does not work. What do I do?

Check that you have correctly entered the email address and password you registered with us

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13. Are my personal details given to third parties?

We sometimes need to hire other companies to help us provide our services.
We limit the information we give them, to ensure this is only used for the fulfilment of your order. They are strictly monitored by IKEA in order to make certain our customer privacy is always protected

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1. My Shop Online! delivery included the wrong product, what do I do?

Please Contact us as soon as possible and we will decide together the best way to resolve this issue.

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2. My Shop Online! product was damaged on arrival, what do I do?

Please Contact us as soon as possible and we will decide together the best way to resolve this issue.

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3. My Shop Online! product is faulty, what do I do?

Please Contact us as soon as possible and we will decide together the best way to resolve this issue.

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4. I have changed my mind about my purchased delivery, what do I do?

Please Contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us.

For full details on cancellations and returns please read our Returns Policy

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5. Can I return a mattress?

Once the packaging has been opened on a mattress, for reasons of hygiene and safety, we are unable to refund or exchange it unless it is faulty

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6. Can I return a made to order product?

These can’t be returned, as it’s not possible for us to resell them. In addition, orders for made to order products can only be cancelled up until we send your Delivery Advice email

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7. Can I return goods I have opened or assembled?

Please see our returns policy

Terms & Conditions

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8. Can a different account be credited with a refund?

Sorry. A refund will always be made to the card used for payment

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms & Conditions

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1. How can I contact Shop Online! if I have a question regarding my order?

Click on Contact us

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2. Can I speak to a 'real person' and not just an automated machine?

Yes, we have online helpers! Click on Contact us

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3. Do you offer help with large-scale projects, like planning my kitchen or bedroom?

We know that many customers need help with such major purchases, so we have a team of dedicated and knowledgeable specialists available at our contact centre. They can help with your planning, and give valuable product advice.
Click on Contact us You should also take a look at www.ikea.co.uk/kitchen

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4. Can I be removed from your mailing list?

If you are a registered customer and want to be removed from our mailing list, please log in and select ‘My profile’ from the top right corner of the page. Then select ‘Edit promotional info’

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1. Why should I pay to use my credit card?

From 1st September 2004, customers paying by Visa and MasterCard will have a 70p supplement added to their bills at the point of payment. This is to cover credit card administration charges imposed on IKEA by Visa and MasterCard.

We want to take this money from the credit card industry and put this into the pockets of our customers. Saving money that currently goes to credit card companies gives us a whole new revenue stream with which to reduce prices even more aggressively.

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2. What will IKEA do with the revenue released from credit card fees?

This money will be diverted into further, aggressive price cutting, which will directly benefit all our customers, which will be verified by independent auditors.

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3. What if I don't want to pay the charge?

You can choose an alternative means of payment, such as debit cards, cash, or the IKEA Home Card. None of these methods of payment incurs a charge.

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4. Why is IKEA charging 70p? Wouldn't it be fairer to charge customers a percentage of their total bill?

We're doing it for simplicity and the sake of speed at the checkout. A one-off 70p charge can be addded to the bill using barcode technology.

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5. Why is only IKEA charging to use credit cards?

Every business that accepts credit cards as a method of payment is charged by the credit companies. IKEA feels that it should challenge these charges and believes the money would be better spent on offering our customers lower prices.

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6. Will customers always get charged to use their credit cards in IKEA?

Yes, this is a permanent change to the way we work today.

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7. Will I be refunded of the 70p if I return the goods I bought?

Yes, if you choose to return all the goods bought during that transaction. IKEA is unable to refund the 70p charge on individual items returned. The fee will not be refunded to us by the credit card companies.

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