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Customer Relations

All about Shop Online
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Customer Service Centre opening hours
  • Monday - Friday 9am - 8pm
  • Saturday 9am - 6pm
  • Sunday 10am - 5pm
Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.
Frequently Asked Questions?
Frequently Asked Questions
Here you will find the answers to our most popular questions.
Frequently Asked Questions
Ask Anna
Ask Anna
Anna is our 24 hour automated online assistant. She is happy to help with any query.
Ask Anna now
Online chat
Online chat
Chat online with one of our friendly co-workers.
Live online chat
Call us
Call us
Call our Customer Service centre.
Which store are you enquiring about?
E-mail
E-mail
Complete our online form to send an e-mail to our team.
E-mail us
Write to us
Write to us
You can also write to us.
Write to us
Shop Online
Contact Shop Online
Here you can get in touch with IKEA Shop Online.
Shop Online
How are we doing?
Carole Reddish, Acting Country Manager UK&IE
I'm Carole, Acting Country Manager for UK & IE and I'd like to know how we're doing. Your feedback is vital in our quest to improve our offer to you.
Tell us how we're doing