Customer service

We want to make it easy for you to find and buy the home furnishings you love, wherever you are and however you like to shop. On the website you can browse and buy, at your local store you can see, touch and take home all our ideas and inspiration. Question or query, help is at hand. Find the answer below or call IKEA customer services.
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IKEA customer service co-workers
Contact us
Monday - Friday: 07:00AM – 10:00PM
Saturday: 07:00AM - 09:00PM
Sunday: 07:00AM – 08:00PM
Customer Support Centre
Stores: 020 3645 0000*
Shop online: 020 3645 0015*
* Standard national tariff applies (often free if national rate numbers are part of your phone provider package)
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Order and Collection Points
Phone: 0203 645 0018
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IKEA FAKTUM our previous kitchen system
Are you looking for FAKTUM,
our previous kitchen system?
Learn more about the FAKTUM kitchen system
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