Customer service

We want to make it easy for you to find and buy the home furnishings you love, wherever you are and however you like to shop. On the website you can browse and buy, at your local store you can see, touch and take home all our ideas and inspiration. Question or query, help is at hand. Find the answer below or call IKEA customer services.
About shopping onlineSee all FAQ
IKEA customer service co-workers
Contact us
Our phone lines are open:
Monday - Friday: 07:00AM – 10:00PM
Saturday: 07:00AM - 06:00PM
Sunday: 07:00AM – 08:00PM
Customer Support Centre
Stores: 020 3645 0000
Shop online: 020 3645 0015
Contact us anytime and
will get back to you
as soon as possible.
Have a chat with us
8AM-8PM weekdays,
8AM-6PM Saturday,
and 9AM-5PM Sunday.
Send us an e-mail Chat with us now
Order and Collection Points
Phone: 0203 645 0018
Our phone lines are open:
Monday - Friday: 09:00AM – 08:00PM
Saturday: 09:00AM - 6:00PM
Sunday: 10:00AM – 05:00PM
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IKEA FAKTUM our previous kitchen system
Are you looking for FAKTUM,
our previous kitchen system?
Learn more about the FAKTUM kitchen system
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