About our products

Guarantees

We are confident in the quality of our products and many items are covered by guarantees. Below you will find a list of all our guarantees.
Good to know:
Our guarantees start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase or date of delivery by IKEA if later.
Bathroom
Free 10 year guarantee
GODMORGON
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following:
• GODMORGON bathroom system
• GODMORGON legs
• Wash-basins
• Wash-basin mixer taps
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
Godmorgon guarantee (PDF)
What products are not covered under this guarantee?
This guarantee does not apply to ALDERN counter tops or to products that have been stored,
assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned using incorrect
cleaning methods or products.
Free 10 year guarantee
Bathroom taps
What is covered under this guarantee?
This guarantee is valid for all bathroom taps from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Bathroom taps guarantee (PDF)
What products are not covered under this guarantee?
Aerator - expandable item in the washbasin mixer taps
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Bedroom
Free 25 year guarantee
Mattresses
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the our mattresses and/or bed bases described below, and is valid from the date of purchase from IKEA:
• Wooden frame and springs in wooden base sprung mattresses
• Springs in spring mattresses.
• Foam core in foam mattresses.
• Slatted bed bases: LURÖY, LÖNSET and LIERSUND.
The guarantee does not apply to slatted bed base SULTAN LADE.
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
Mattresses guarantee (PDF)
What products are not covered under this guarantee?
This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaningproducts.
Free 10 year guarantee
PAX/KOMPLEMENT
What is covered under this guarantee?
This guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings described below, and is valid from the date of purchase from IKEA:
• Frames
• Hinged doors and hinges
• Dividers for frames, shelf inserts and sectioned shelves.
• Sliding doors and sliding door mechanisms
• KOMPLEMENT interior organisers
This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.
PAX/KOMPLEMENT guarantee (PDF)
What products are not covered under this guarantee?
KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.
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Cooking
Free 15 year guarantee
IKEA 365+ knives
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after 15 years. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.
IKEA 365+ knives guarantee (PDF)
What is not covered under this guarantee?
All of the IKEA 365+ knives series is covered by this guarantee.
Free 25 year guarantee
SENIOR
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products. The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities. The guarantee is also valid if you wash your cookware by hand.
SENIOR guarantee (PDF)
What is not covered under this guarantee?
No exceptions
Free 15 year guarantee
VARDAGEN
What is covered under this guarantee?
This guarantee covers defects in function, materials and workmanship in all cookware in the VARDAGEN series. This means that, with normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 years. In this instance, normal use is defined as using an item for cooking and washing it once a day.
VARDAGEN guarantee (PDF)
What is not covered under this guarantee?
All of the VARDAGEN series is covered by this guarantee.
Free 10 year guarantee
TROVÄRDIG
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all TROVÄRDIG frying pans. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new, even after 10 years respectively. In this instance, normal use is defined as using an item for cooking food and washing it once a day.
TROVÄRDIG guarantee (PDF)
What is not covered under this guarantee?
All of the TROVÄRDIG series are covered by these guarantee.
Free 15 year guarantee
Free 5 year guarantee
IKEA 365+ cookware
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 and 5 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.
IKEA 365+ cookware guarantee (PDF)
What is not covered under this guarantee?
All of the IKEA 356+ cookware range are covered by these guarantee.
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Kitchen
Free 25 year guarantee
Free 10 year guarantee
What products are covered under this guarantee?
This guarantee covers all of the following parts of the METOD kitchen system:
This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system.• Cabinet frames (except for TUTEMO and HÖRDA)
• Doors and drawer fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Legs and plinth
• Cover panels
• Deco strips/mouldings
• Worktops that are at least 2.8 cm thick (except for LILLTRÄSK and FYNDIG Sinks).
• UTRUSTA dish drainers for wall cabinet
•VÅGLIG connecting rail
•UTRUSTA supporting frame for waste.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship.
What is not covered under the 25, 10 or 5 years guarantee?
Knobs, handles, FYNDIG kitchen, FYNDIG sink, FYNDIG worktop and LILLTRÄSK worktop..
IKEA Kitchens guarantee
Free 5 year guarantee
Which appliances are not covered under this guarantee?All appliances purchased from IKEA before 1st of August 2010..
Who will execute the service?The IKEA service provider will provide the service through its own service operations or authorised service partner network.
Which appliances are covered under this guarantee?The 5-year guarantee is valid for all IKEA appliances, except for LAGAN appliances, which have a 2-year guarantee.
Appliances
What is covered under this guarantee?
This guarantee covers faults in the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA or delivery by IKEA if later. This guarantee applies to domestic use only. The exceptions are specified under the heading “What is notcovered under this guarantee?” Within the guarantee period, the costs of remedying the fault, e.g. repairs, parts, labour and travel for the IKEA engineer or service provider, will be covered, provided that theappliance is accessible for repair without special expenditure. Under these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA.
What is not covered under this guarantee?
• Normal wear and tear
• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply,damage caused by abnormal environmental conditions

• Repairs appliance in a non-domestic environment, e.g. professional use

• The use of the appliance in a non-domestic environment i.e. professional use This restriction does not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences

• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers

• Cases where no fault could be found during a technician’s visit

• Consumable parts including batteries and lamps

• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings - unless such damage can be proved to be due to production faults

• Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non original parts have been used

• Transportation damage. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in the case of IKEA delivery of the product to the customer’s delivery address, eventual damage to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the customer should contact IKEA Customer Service at IKEA.co.uk

• Cost for carrying out the initial installation of the IKEAappliance. These restrictions do not apply to work carried out by aqualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
IKEA Kitchen guarantee
Free 10 year guarantee
Kitchen mixer taps
What is not covered under this guarantee?
This guarantee covers defects in materials and workmanship. This guarantee applies to taps put to domestic use only. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.
What is covered under this guarantee?
This guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using incorrect cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents, or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out. This guarantee does not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated).
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Living room
Free 10 year guarantee
Sofas and armchair collections
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects inmaterial and workmanship in
• Frame
• Legs

In the following products:

• EKTORP seating series
• Fittings
• Bed mechanism
• KARLSTAD seating series
• KIVIK seating series
• KNISLINGE seating series
• LANDSKRONA seating series
• NOCKEBY seating series
• NORSBORG seating series
• SKOGABY seating series
• STOCKHOLM seating series
• STOCKSUND seating series
• SÖDERHAMN seating series
• TIDAFORS seating series
• TIMSFORS seating series
• YSTAD seating series
• KLIPPAN 2-seat sofas
• KNOPPARP 2-seat sofa
• EKENÄS armchair and footstool
• POÄNG armchairs and footstool
• EKERÖ armchair
• MELLBY armchair
• NOLBYN armchair
• NOLMYRA armchair
What is not covered under this guarantee?
What is not covered under this guarantee?This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.This guarantee does not apply if the product has been placed outdoors or in a humid environment.
Sofa and armchair collections (PDF)
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KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
Free 10 year guarantee
What products are not covered under this guarantee?
The following products in the BEKANT desk series and GALANT storage system are not covered under the guarantee:

• BEKANT desk top shelf
• BEKANT screens
BEKANT & GALANT desk series and storage system
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on all main parts in the BEKANT desk series and GALANT storage system, from the date of purchase, or delivery if later.
BEKANT & GALANT guarantee (PDF)
Free 10 year guarantee
The original purchase receipt is required as proof of purchase.
What is not covered under this guarantee?
All of the MARKUS and VOLMAR range are covered by these guarantee.
• Structural frame
• Moving parts
Workchairs
What is covered under this guarantee?
The guarantee applies to professional office use and covers defects in material and workmanship on the following parts:
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