Try it at home for 90 days.
It is important to us that you love your new SULTAN mattress. So, if after a while you discover that it is too firm, too soft, or too something else – just bring back the mattress and try out a new one. And there’s no rush. You have 90 days to sleep on it!
You may exchange your mattress once within 90 days if you don’t love it, provided your merchandise is not found to be dirty, marked, damaged or abused. Simply take your mattress with your receipt to the store and select your new mattress. If you wish to have your mattress exchanged using the Home Delivery Service, a collection and new delivery charge is payable.
If you would like to upgrade your mattress, all we ask is that you pay the difference between your original purchase price and your new choice. If your new choice is less in value, we will credit the difference to an IKEA refund card for you to buy other great IKEA products! Refund cards cannot be redeemed for cash.
The 'Love Or Exchange' policy is valid on all new SULTAN mattresses and does not include SULTAN bed bases, SULTAN bed slats or SULTAN mattress pads.
This guarantee does not affect your statutory rights.
IKEA catalogue 2010: