Product loan information
IKEA Product Loan Service
Thank you for your interest in IKEA home furnishings and accessories. For your convenience, outlined below is an overview of the procedures for product loan requests for both print media and television. Due to the high volume of daily requests with tight deadlines, it’s not possible for us to accommodate all requests and IKEA does not guarantee fulfilment of all IKEA product image and product loan requests.
Requests to borrow products for use as props will not be entertained. IKEA defines the use of products as props when the product is used as decoration or embellishment in a story without proper crediting and/or when the product(s) featured are not the focus of the story.
Product loan guidelines
All IKEA product loans require authorisation from the IKEA Press Office.
For any queries regarding Product loans please contact firstname.lastname@example.org
If you feature and IKEA product in your publication that has been loaned, please include a brand credit to IKEA (our company spelling is always capitalised). Please include the details of any changes to an IKEA product loan featured so readers are aware that the product has been modified.
IKEA press office reserves the right to decline a product loan request .
Requesting a product loan
All loan requests should be emailed to the press office on email@example.com
It is important to include the following information for television media within the email to establish whether you will be successful:
• Programme or publication description & title
• Broadcast channel (if applicable)
• If you plan to alter the IKEA product in any way
• How long you need to keep the product loan
• Your contact information
• How you intend to credit IKEA
• Most Importantly, Please indicate your COLLECTION and RETURN DATE
Delivery and returns
The IKEA press office can now offer a delivery service for product loans. As the Wembley store is the only store that can facilitate product loans, deliveries are restricted to the area within the M25.
Product loans can only be collected and returned between Monday – Friday 10am - 5pm.
Collections will be made from:br>
(Delivery entrance at the rear of the store)
2 Drury Way
North Circular Road
Returns should be sent to:
Customer returns and exchanges
2 Drury Way
North Circular road
Direct delivery IKEA products are not available for a product loan.
A reference number will be provided for each product loan. This number must be quoted when collecting AND returning the items and kept until the items have been returned so that the product loan can collected and returned in a secure way.
All products within the loan must be collected and returned together.
Large furniture pieces are flat packed and will need to be assembled. Our couriers are able to build certain products but this will have to be pre arranged with IKEA. For your convenience we accept returned furniture fully assembled.
If any loaned item has not been used, please do not write on the outside packaging, so the item can be returned to stock.
IKEA will not accept a product if it has been painted or customised in any way, without permission prior to collection from the Press Office.
All product loans must be returned within the return date stated on your product loan request. (The return date must not exceed 28 days).
If any items are not returned, an invoice will be sent for the outstanding amount. Cheques are made payable to IKEA LTD.
If you would like to purchase any item from your product loan please put it in writing and email to firstname.lastname@example.org. Please note that IKEA does NOT offer a discount for product loan items.
The Following information needs to be included:
Contact name of purchaser
Name of product
Press loan number