Terms and Conditions
Note: We may reserve the right that membership can be regained at anytime by giving notice by e-mail (if possible).
We may suspend or close your IKEA Family membership account at our reasonable discretion if we suspect unauthorized use or abuse of our services. In order to retain good data quality and follow data privacy legislation, we may close your IKEA Family membership account and delete all your personal information in the event you have been inactive for a period of more than 5 years.
The IKEA Privacy Notice
A partnership in trust.
When IKEA set out to create a high-quality, low-priced line of home furnishings, we knew we couldn't do it without the help of some very important partners-you, our customers. Whether you're researching purchases in the IKEA catalogue, picking up your furniture in our self-serve warehouses or assembling your purchases at home-we're working together to help you create a better everyday life at a price everyone can afford. IKEA is based on a partnership with our customers. Without you, IKEA could not exist.
This partnership extends to the way we handle your personal information. Just like shopping at IKEA is a cooperative experience, IKEA makes a point of working with our customers when it comes to their privacy. We only collect the information we may need to create a better shopping experience for you. This Privacy Notice is our way of telling you what information we collect, how we use it and how you can access, change and remove your information.
Help us build a better IKEA.
In order to create a better IKEA, we need your help. You can help by providing us with various kinds of information to help IKEA serve you better, and ultimately improve IKEA for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and use that information to help improve your IKEA shopping experience.
Catalogue – To mail you an IKEA catalogue, we need your name and address. We also ask for your phone number and email address in case there are any problems with delivery. You also have the option of providing us with additional information about products that interest you and other lifestyle information. Why do we ask for this information? It helps us learn about the people who shop at IKEA so we can better tailor our products and stores for you. Of course, providing this information is purely optional.
Purchases – When you make a purchase at IKEA, you may need to give us your credit card number or contact information in order to process your payment. If the item is being delivered, we will also ask for your name, address, telephone number and email address to guarantee prompt delivery. This information will only be used for internal purposes and to fulfil your purchase.
Customer Service – In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is only used to answer your questions as completely and thoroughly as possible.
Special offers, promotions, coupons and warranties – When you register for or redeem IKEA special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a warranty card about a product you purchased from IKEA. Or you may provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.
What you share with IKEA stays with IKEA.
If you cannot trust IKEA, you will not shop with IKEA. For that reason, the security of your personal information is of utmost importance to us. IKEA does not share your personal information with companies outside IKEA for marketing purposes. The information we collect is used only by IKEA. At times, some information may be transferred to IKEA divisions in other countries but we always maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. On occasion, we do need to hire other companies to help serve you better. In some of these cases, we may need to share information that is necessary to perform tasks for IKEA. For example, a delivery service will need to know your name and address in order to bring IKEA products to you. These companies are strictly monitored by IKEA in order to make certain the privacy of our customers is always protected.
There are many kinds of cookies. We think you’ll like the IKEA recipe.
Many web surfers are concerned about their privacy and the use of 'cookies' on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system.
Nevertheless, if you don't like having any cookies at all they can be disabled in your web browser's Internet Options.
Call us. We won’t call you.
IKEA will only contact you if you provide us with your email address and request we communicate with you in this way. If you are contacted by IKEA and would prefer not to receive information about products and promotions, please get in touch with us using one of the options below.
Out of sight, but never out of reach.
When you share your personal information with IKEA, you will always have access to this information. You can update, change or remove any information at any time by calling, writing or emailing us using one of the options provided below. If needed, we can notify you as to where we got the information and where or if we have forwarded your information within IKEA. Your information is only for our own use, and according to standard laws, we only store relevant, adequate and necessary data. Additionally, we erase your information when we no longer need it.
Change of address? Change of heart? Let us know.
If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about IKEA’s privacy policies or your personal information, please don’t hesitate to contact us.
click here to contact us via our website
Call us at 021-5389 2225 .
Or write to us at:
No. 128 Cao Xi Road Shanghai
To: Person in charge of Website, IKEA Marketing Department
Zip code: 200235
We will respond to your questions or concerns as quickly as possible.
We may change the terms from time to time in order to reflect changes to the law or our services. Please review the terms regularly. By using this site, you are binding by the aforesaid changes to the privacy policies.
By using this site, you consent to the above Terms and Conditions, and The IKEA Privacy Notice.
Last modified: December 12, 2016