IKEA services

We offer a full range of services to make your IKEA experience more complete:

Old Kitchen Removing Service

Are you going to buy a brand-new kitchen in IKEA? So how to do with your old kitchen at home? Don’t worry! IKEA is now providing professional dismantling and removing service for old kitchen to you.By this service you can have your new kitchen at home easily. (For service detail and charge please go to the staff of kitchen department.)

Picking with Delivery

Choosing to take advantage of this additional service will save you time and energy. You can buy as much as you want without worrying about locating, lifting and loading your furniture. And you can relax knowing that it will all be delivered quickly to your home or office. Once you have chosen your furniture products, simply make a list of the items you want and place an order with an IKEA co-worker. The co-worker will guide you through the process and arrange to have your furniture picked and delivered.

Transport service

Need a way to get your new home-furnishings home? You can rent a transport or hire us to deliver it for you. Just talk to our Customer Service department for details.

Payment Method

We have flexible payment options that make realizing your dream home easy and affordable. Talk to our sales staff for detailed information.

Assembly services

IKEA furniture comes unassembled with assembly instructions included.
Before Assembling IKEA products - read the precautions carefully and make your assembly easier.

IKEA offers a low-cost assembly service. If you would like to have your furniture assembled at your home or office, contact our local store.

Return policy

It is ok to change your mind.

As long as the items are undamaged, unassembled and unused, you could return them in their original package within 60days (IKEA FAMILY member within 180days) together with your original receipt/invoice (bank card POS receipt is needed if you have paid this way), we will refund you the same way as you have paid.

Sorry, we cannot accept exchange or return of food, plants, liquid bathing products, AS-IS products, customized products, kitchen electrical appliance and all products that have already been cut, sewed or painted.

"The exchange and return policy above applies only to the products purchased from IKEA stores in mainland China"

IKEA restaurant/cafe

The restaurant/cafe serves both classic Swedish dishes and local favorites, and is one of the most popular areas of the whole IKEA store. Shopping at IKEA is fun and offers great value, but can also be hard work, so stop by and treat yourself to a refreshing drink and a bite to eat.

IKEA exit bistro

Feeling hungry after your IKEA experience? Pick up a hot dog, soft ice cream or other quick low-price snack at the Exit Bistro. It's located after the check-out.

Children’s services

For the most important people in the world. We try to make visiting IKEA great fun – for children and grown-ups alike. We have a supervised playroom, pushchairs, baby-care rooms, children’s rooms, food-warming facilities, children’s meals and many other services. Your children may never want to leave. Note that age and height restrictions apply to the playroom, and sessions may be limited during busy times.

Sewing service

We make custom curtains! Simply choose your fabric, style and specify the size in our Textile department. For a small fee, we’ll sew the curtains and then deliver them to you.


Answers to all the most frequently asked questions.

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