FAQ
IKEA store

IKEA store

1. 1. Can I buy items online or over the phone?
Unfortunately in China it is not available to take payments over the phone or online. We welcome you to our store, where you’ll experience the difference and have a pleasant shopping tour. We now have online shopping pilot in some other countries, and we plan to have it launched in more countries in the future.

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2. Can someone help me plan and design rooms?
Sorry, we can not offer this service right now, but you may find rich of inspiration from our room settings in the IKEA store, catalogue and internet.

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3. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers a home delivery service if you prefer. Home delivery is not included in the product price. Please call your nearest store for more detailed information.

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4. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances, which can cause delivery delays.

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5. What if I want to have the products assembled?
IKEA products are generally easy to assemble and require no special tools. You'll find instructions how to assemble the furniture in the packaging. However, if you wish, we can arrange Assembly Service for you at a reasonable charge.

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6. Can I return items?
If you are not satisfied with your purchase, return it to us in undamaged condition within 60 days in its original packaging and with your receipt. We'll exchange it or give you a refund.
We cannot accept returns on cut fabrics, cut blinds, unwrapped matresses or bedlinen, assembled products or AS IS products.

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7. Complaints?
If you find that you can not get a problem solved to your satisfaction please tell us about it.

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8. How many products are in the IKEA product range?
There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.

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9. Where are IKEA products purchased?
We contract more than 2,000 suppliers in over 50 countries to manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labeled "Design and Quality, IKEA of Sweden ."

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IKEA catalogue

1. What is the IKEA catalogue?
The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

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2. How can I get a copy of the IKEA catalogue?
The IKEA catalog is mass-distributed annually in the area around each IKEA store. Before distribution, IKEA does extensive analysis to adequately reach current and potential IKEA customers. We will choose the best channel to distribute. If you did not get one at home, please stop by the IKEA store for a free copy from 1st Oct.

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3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!

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4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

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corporate IKEA

1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.

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2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

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3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

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4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

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5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

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6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings.

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7. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.

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website questions

1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com is optimized for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.

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2. Can I purchase IKEA products on the web?
Sorry we can't provide this service right now in China. We welcome you to our stores where you can actually sit on and touch the products. However, we're currently running trials abroad to sell our products on-line. The ambition is to roll out e-commerce to additional countries in the future.

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3. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

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4. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.

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