security

We use the latest security technology to encrypt all personal information which you submit through our site, including card numbers, address and other information. We encrypt this information using SSL technology which allows it to be transmitted securely over the Internet without anyone else having access to it.

satisfaction guarantee

At IKEA we strive to sell quality merchandise. All of our products carry a guarantee for material quality and workmanship. If, after proper assembly and care there is a defect with an item, please call our customer service department for repair or replacement. Be sure to have your original receipt.

return policy

If you're not satisfied with your purchase, please contact us at
1 866 866-IKEA (4532) within 45 days of purchase to arrange an exchange or refund of your unused item. Please make sure to keep your packing slip and return the item in its original packaging.

IKEA will not assume the transportation charges for any items returned by courier, Canada Post or otherwise unless specifically agreed upon beforehand for products purchased through IKEA Direct.

Sorry, we cannot accept returns on cut fabric, custom orders, used bedding or products that have been altered.

***For your convenience, merchandise may also be returned to your local IKEA Store. If you change your mind after making a purchase, just bring the product back to your IKEA store unused within 45 days. All we ask is that you bring your original receipt and the original packaging.

shipping information

Delivery across Canada only. Most products are available (some exceptions may apply). Unfortunately, not all items are available through phone/internet order.

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Your goods will be delivered by Canada Post, Purolator or by truck.

If you wish to cancel an order that has already been shipped, you will incur all delivery charges and will not be reimbursed the shipping & handling charges.

Please note, that changing your delivery address on the website does not change your delivery address for any orders other than those placed on the Internet.