2. Is my information secure?
3. Can I track my order?
4. How do I contact customer service?
5. How is the shipping cost determined?
6. What if I want to make a change after I've placed my order?
7. What if I want to make a change to an item in my order during the checkout process?
8. How do I cancel an order that I've placed online?
9. What information is collected about me when I purchase online?
10. How do I return a product?
11. How do I make a change to my billing address?
12. When will my order be delivered?
14. Where can I log in if I'm a returning customer?
15. Can I send orders to more than one address?
Checkout involves four steps.
1. Provide your shipping and billing addresses
2. Review your order
3. Enter payment information
4. The receipt page that you should print.
Once you have completed the order online, an IKEA representative will call you to schedule your delivery date and time.
Back to top 2. Is my information secure?
Your information is secured with the latest security technology that encrypts all personal information you submit through our site, including credit card numbers, and addresses. We encrypt your information using SSL technology which allows it to be transmitted securely over the internet without anyone else having access to it.
Back to top 3. Can I track my order?
We are currently in the process of upgrading our website to include full E-commerce which will include order tracking. In the meantime, please contact one of our Home Furnishing Consultants at 1 866 866-IKEA (4532), press option #1, to track your order.
Back to top 4. How do I contact customer service?
Should you have any questions, please contact one of our Home Furnishing Consultants at 1 866 866-IKEA (4532), press option #1.
Back to top 5. How is the shipping cost determined?
Shipping and handling fees are based on shipment weight and volume, delivery destination, and the retail value of your order.
Back to top 6. What if I want to make a change after I've placed my order?
If you wish to change an order that you have placed, please contact one of our Home Furnishing Consultants at 1 866 866-IKEA (4532), press option #1, within 24 hours of ordering.
Back to top 7. What if I want to make a change to an item in my order during the checkout process?
During the checkout process you may wish to delete or change the quantity of items. This can be done during Step 2. If you would like to change the colour or size of a already in your cart, simply add a new item to your cart and delete the old one.
Back to top 8. How do I cancel an order that I've placed online?
If you wish to cancel an order that you have placed, please contact Customer Service at 1 866 866-IKEA (4532), press option #3. However, if the order has already been shipped, shipping and handling charges will not be reimbursed.
Back to top 9. What information is collected about me when I purchase online?
When you order or purchase an IKEA product, you may be required to give us contact and payment information (such as credit card information) so we can process your order. When you pay for an IKEA product using a credit card, we use your credit card information only to fulfill your order.
Back to top 10. How do I return a product?
If you're not satisfied with your purchase, please contact our Resolution Specialists in Customer Service 1 866-IKEA (4532), press option #3, within 45 days of purchase to arrange an exchange or refund of your unused item. Please make sure to keep your packing slip and original packaging.
IKEA will not assume the transportation charges for any items returned by courier, Canada Post or otherwise unless specifically agreed upon beforehand for products purchased through IKEA.
For your convenience, merchandise may also be returned to your local IKEA Store. If you change your mind after making a purchase, just bring the product back to your IKEA store unused within 45 days. All we ask is that you bring your original receipt and the original packaging.
Back to top 11. How do I make a change to my billing address?
Simply click "edit" under the billing address displayed within steps 2 or 3; you will then be able to change your billing address. You may also use your billing address as your shipping address.
Back to top 12. When will my order be delivered?
Once you reach Step 2, “Review your order”, you will be given an estimated delivery date. Approximately 48 hours before your expected delivery date, you will be contacted to schedule a delivery time if your order is shipped by carrier.
If your order is shipped by Canada Post or Purolator, you will not be contacted prior to delivery.
Back to top "My profile" contains your shipping and billing information, but not your credit card information. It makes the online purchasing process faster. Your profile also gives you the option to sign up to receive notifications about upcoming IKEA Home Shopping promotions and events.
Back to top 14. Where can I log in if I'm a returning customer?
Returning customers can click on "My profile" to log in. This link is located at the top of every page on the website.
Back to top 15. Can I send orders to more than one address?
Each order is shipped to a single address.
Separate orders must be placed to have items delivered to multiple addresses.
Back to top