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IKEA warranties
IKEA Everyday quality warranty
General conditions for all warranties
What is covered under the Warranty?The extent of the warranty given for each product is described alongside each product below.
Duration of Warranty
Each warranty lasts for the number of years stated against each product below, starting from the date of purchase.
What will be done to correct the problem?
IKEA or Whirlpool Canada LP in the case of “for IKEA by Whirlpool” products, will examine the product and decide, at its sole discretion, if it’s covered under this warranty. IKEA, or Whirlpool Canada LP (hereafter “Whirlpool”) through its own service operations or authorized service partner, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA or Whirlpool will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA or Whirlpool incurs, provided that the product is accessible for repair without IKEA or Whirlpool incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA or Whirlpool (or its authorized service partner). Any defective parts removed in the course of repair works will become the property of IKEA or Whirlpool. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA or Whirlpool will decide at its own discretion, what will constitute an appropriate replacement.
Conditions of warranty
Each warranty is valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
Exclusions
The warranty does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranty does not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages.
This warranty is to benefit the original purchaser of the product. All warranties on products sold within Canada are not transferable beyond the original purchaser with the exception of residents of the province of Saskatchewan. For details see the warranty condition for every product. For complete warranty details, please see in store or refer to www. IKEA.ca.
Care instructions
To be able to rely on this warranty you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA web site: www.IKEA.ca
General Legal Rights This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. IKEA is not responsible for incidental or consequential damages. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the warranties, so these exclusions or limitations may not apply to you.
How to reach us if you need service
Contact your local IKEA store. You will find the address and phone number in the IKEA catalogue or at www.IKEA.ca. In the case of “for IKEA by Whirlpool” products, contact the service team at Whirlpool Customer Care Centre directly at 1-800-807-6777. Save your sales receipt as proof of purchase. Proof of purchase is required for the warranty to be valid.
KITCHEN FAUCETS
What products are covered under this warranty?The 10-year warranty is valid for all kitchen mixer taps at IKEA, except LAGAN kitchen mixer tap. This warranty covers defects in material and workmanship. This warranty applies to domestic use only.
What is not covered under this warranty?
This warranty does not apply if the products have been used in a corrosive environment. See also general conditions on page 366.
