IKEA warranties

IKEA Everyday quality warranty

General conditions for all warranties


What is warrantied?
The extent of the warranty given for each product is described alongside each product.

Duration of warranty
Each warranty lasts for the number of years stated against each product, starting from the date of purchase.

What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide, at its discretion, what will constitute an appropriate replacement.

Conditions for the warranties
The warranties are valid from the date of purchase at IKEA and apply to product for domestic use only. The original purchase receipt is required as proof of purchase.

Exclusions
The warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment, or if the products have been used for non-domestic purposes (unless otherwise stated). The warranties do not cover consequential or incidental damages. For details see the warranty conditions and description for every product. The warranties do not apply if the merchandise is found to be dirty, stained, or abused.

Care instructions
To be able to rely on this warranty you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA web site: www.IKEA.ca

General legal rights:
This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. IKEA is not responsible for incedental or consequential damages. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the warranties, so these exclusions or limitations may not apply to you.

How to reach us if you need service:
Contact your local IKEA store or IKEA Home Shopping at 1-866-866-IKEA (4532). You will find the address and phone number in the IKEA catalogue or at www.IKEA.ca. In the case of “for IKEA by Whirlpool” products, contact the service team at Whirlpool Customer Care Center directly at 1-866-664-2449. Save your sales receipt as proof of purchase. Proof of purchase is required for the warranties to be valid. To find out more, pick up the warranty folders in your local store or download the PDF version below.
25 year IKEA Everyday quality warranty
MATTRESSES
25 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases described below:
• Springs in spring mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
• Wooden frame and slats in slatted bed bases
• Electric motor in electrically operated beds (5 year warranty)
This warranty applies to domestic use only.

Products not covered under this warranty:
All pillow tops: SULTAN TORÖD, TROFORS, SULTAN TJÖME, SULTAN TAFJORD; TROFORD, slatted bed base SULTAN LADE and JÖMNA mattresses, JELSA mattress set. Children’s mattresses and sofa bed mattresses. See also general conditions on this page.
10 year IKEA Everyday quality warranty
PAX/KOMPLEMENT
10 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings from the date of purchase from IKEA:
• Frames
• Hinged doors
• Hinges
• Divider for frames
• Shelf inserts
• Sectional shelves
• Sliding doors
• Sliding door mechanism
• KOMPLEMENT interior organizers
This warranty applies to domestic use only.

Products not covered under this warranty:
KOMPLEMENT insert for pullout tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack. See also general conditions on this page.
25 year IKEA Everyday quality warranty
AKURUM/RATIONELL kitchen system
25 Year Warranty

What is covered under this warranty?
This warranty covers defects in materials and workmanship in the following kitchens. This warranty applies to
domestic kitchen use only.

What products are covered under this warranty?
This warranty covers all of the following parts of the AKURUM kitchen system:
• Cabinet frames
• Door and drawer fronts
• INTEGRAL hinges
• RATIONELL fully-extending drawers
• RATIONELL shelves of tempered glass and melamine
• RATIONELL wire baskets
• Toekicks
• Legs
• Cover panels
• Deco strips/mouldings
• Countertops that are at least 1 ½” thick
• Sinks
• PERFEKT shelf and wine shelf.

Products not covered under this warranty:
Knobs, handles, custom made countertops and countertops that are less than 1 ½” thick.

Freestanding kitchens
25 Year Warranty

What products are covered under this warranty?
This warranty covers defects in material and workmanship on all the parts in the VÄRDE frestanding
kitchen series.

Products not covered under this warranty:
VÄRDE knobs and handles, appliances, faucets, shelves and wall shelves in solid wood are not covered by
this warranty. See also general conditions on this page.
5 year IKEA Everyday quality warranty
APPLIANCES
5 Year Limited Warranty

What is covered under this warranty?
The warranty covers faults of the appliance, which can be proved to have been caused by faulty construction or material faults from the date of purchase from IKEA. This warranty applies only when this major appliance is operated and maintained according to instructions attached to or furnished with the product. This warranty applies to domestic use only. Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Parts and repair labour to correct defects in materials or workmanship. Within the warranty period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA. The exceptions are specified under the headline “What is not covered under this warranty?”

How long is the warranty valid?
This warranty is valid for fi ve (5) years from the original date of purchase of the IKEA appliance from IKEA. If service work is carried out during the warranty period, this will not extend the warranty period for the appliance, or the new parts.

Which appliances are covered under this warranty?
The five-year (5) warranty is valid for all IKEA appliances, except for LAGAN appliances, that have a 1-year warranty.

Appliances not covered under this warranty.
All appliances purchased from IKEA before 1st of August 2009 will be covered under the previous stated one (1) year warranty.

Who will execute the service?
Whirlpool Canada LP (hereafter, “Whirlpool”) through its own service operations or authorized service partner, will at its sole discretion, either repair the defective product or replace it with the same or a comparable product. In these cases, Whirlpool will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that Whirlpool incurs, provided that the product is accessible for repair without Whirlpool incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Whirlpool (or its authorized service partner).

What is not covered under this warranty?
Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing is not covered. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions. Damage resulting from accident, alteration, misuse, abuse, fire, flood,acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved for use. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defect in materials or workmanship and is reported within 30 days from the date of purchase. Any food loss due to refrigerator or freezer product failures. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.Repairs or parts or systems resulting from unauthorized modifications made to the appliance. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized servicer is not available. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been altered or removed from your major appliance. The cost of repair or replacement under these excluded circumstances shall be borne by the customer. Transportation damages are not covered under this warranty. If a customer transports the product to their home or other address themselves, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this warranty). For claims under this last particular condition the customer should contact the IKEA store where the original purchase was made. See also general conditions on this page.

1 Year Warranty
What is covered under this warranty?
LAGAN appliances have a one (1) year warranty valid from the original date of purchase. If service work is carried out during the warranty period, this will not extend the warranty period for the appliance, or the new parts. Appliances not covered under this warranty:
All appliances purchased from IKEA before August 1, 2009 will be covered under previous stated one (1) year warranty.
10 year IKEA Everyday quality warranty
KITCHEN FAUCET
10 Year Warranty

What is covered under this warranty?
The 10 year warranty is valid for all kitchen faucets at IKEA. This warranty covers defects in material and workmanship. This warranty applies to domestic use only.
Products not covered under this warranty:
This warranty does not apply if the products have been used in a corrosive environment. See also general conditions on this page.
25 year IKEA Everyday quality warranty
SENSUELL POTS AND PANS
25 Year Warranty
Valid for all pots and pans in SENSUELL series.

What is covered under this warranty?
This warranty covers function, materials and workmanship in above listed series. The warranty covers:
• Stability of the base
• Washing in a domestic dishwasher

What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions on this page.
25 year IKEA Everyday quality warranty
FAVORIT POTS AND PANS
25 Year Warranty
The 25 year warranty is valid for all pots and pans without non-stick coating in the FAVORIT series.

What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware. The warranty covers:
• Stability of the base
• Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron, which we recommend should be washed by hand)
• Non-stick properties on non-stick “pans”.

What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect
on function. See also general conditions on this page.
10 year IKEA Everyday quality warranty
FAVORIT
10 Year Warranty
The 10 year warranty is valid for FAVORIT cookware with non-stick coating.

What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware. The warranty covers:
• Stability of the base
• Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron, which we recommend should be washed by hand)
• Non-stick properties on non-stick “pans”.

What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect
on function. See also general conditions on this page.
10 year IKEA Everyday quality warranty
TROVÄRDIG frying pans
10 Year Warranty

What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware in the above listed series. The warranty covers:
• Stability of the base
• Non-stick properties on non-stick “pans” washed by hand.

What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. Warranty valid for domestic use only. See also general conditions on this page.
25 year IKEA Everyday quality warranty
SLITBAR
25 year warranty.

What is covered under this warranty?
This warranty covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the warranty time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The warranty covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the warranty period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.

Products not covered under this warranty:
The following products in the SLITBAR series are not covered under the warranty:
• SLITBAR carving fork (part of a set with carving fork and carving knife)
• SLITBAR sharpening steel 25 diamond coated/stainless steel dark brown.
Warranty valid for domestic use only. See also general conditions on this page.
15 year IKEA Everyday quality warranty
GYNNSAM, IKEA 365+ GNISTRA
15 Year Warranty

What is covered under this warranty?
This warranty covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the warranty time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The warranty covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the warranty period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.

Products not covered under this warranty:
IKEA 365+ GNISTRA knife sharpener. IKEA 365+ carving fork from IKEA 365+ carving set.
10 year IKEA Everyday quality warranty
GODMORGON
10 Year Warranty

What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, ODENSVIK ceramic wash-basin, BRÅVIKEN and EDEBOVIKEN crushed marble sinks and included watertrap, GODMORGON storage unit set of 3, box with compartments, box with lid, storage with compartments.
Warranty valid for domestic use only.
10 year IKEA Everyday quality warranty
BATHROOM FAUCETS
10 Year Warranty

What is covered under this warranty?
The 10 year warranty is valid for all bathroom faucets except OLSKÄR. This warranty applies to domestic use only and covers defects in material and workmanship in all bathroom faucets.

What is not covered under this warranty?
The included aerator, which is an expandible item and any damage caused by waterborne debris are not covered by this warranty. See also general conditions on this page.
10 year IKEA Everyday quality warranty
BEKANT/GALANT
10 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts.

What is not covered under this warranty?
This warranty does not apply to GALANT cable trunk. See also general conditions on this page.
10 year IKEA Everyday quality warranty
MARKUS, VOLMAR
10 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts

See also general conditions on this page.
10 year IKEA Everyday quality warranty
EKTORP, KARLSTAD, SÖDERHAMN, TIDAFORS, NOCKEBY, STOCKHOLM, KIVIK, POÄNG, YSTAD
10 Year Warranty

What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components:
• Frame
• Base linen/supporting fabrics
• Legs
• Fittings
• Armrests
• Filling
• Mechanisms.
This warranty applies to domestic use only. In the case of STOCKHOLM, only the sofa shall be covered under this warranty.

Products/components not covered under this warranty
This warranty does not apply to:
• Fixed leather covers
• Fixed fabric covers
• Removable fabric covers sold separately
• KARLSTAD cushions, sold separately
• EKTORP cushions, sold separately
• EKTORP JENNYLUND armchair
• EKTORP TULLSTA armchair
• EKTORP MUREN armchair
• EKTORP BROMMA footstool

See also general conditions on this page.

Page updated on Aug 20, 2014

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