IKEA Everyday quality warranty
General conditions for all warranties
What is warrantied?
The extent of the warranty given for each product is described alongside each product.
Duration of warranty
Each warranty lasts for the number of years stated against each product, starting from the date of purchase.
What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide, at its discretion, what will constitute an appropriate replacement.
Conditions for the warranties
The warranties are valid from the date of purchase at IKEA and apply to product for domestic use only. The original purchase receipt is required as proof of purchase.
The warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment, or if the products have been used for non-domestic purposes (unless otherwise stated). The warranties do not cover consequential or incidental damages. For details see the warranty conditions and description for every product. The warranties do not apply if the merchandise is found to be dirty, stained, or abused.
To be able to rely on this warranty you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA web site: www.IKEA.ca
General legal rights:
This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. IKEA is not responsible for incedental or consequential damages. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the warranties, so these exclusions or limitations may not apply to you.
How to reach us if you need service:
Contact your local IKEA store or Pick-up and order point or IKEA Home Shopping at 1-866-866-IKEA (4532). You will find the address and phone number in the IKEA catalogue or at www.IKEA.ca. In the case of “for IKEA by Whirlpool” products, contact the service team at Whirlpool Customer Care Center directly at 1-866-664-2449. Save your sales receipt as proof of purchase. Proof of purchase is required for the warranties to be valid. To find out more, pick up the warranty folders in your local store or download the PDF version below.
Page updated on Aug 20, 2014