Important Information

Important Information

IKEA recalls PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and PASTAÄLGAR, elk-shaped pasta due to non-declared soy content.

2014-10-01


IKEA wants to make customers aware that PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and that PASTAÄLGAR, elk-shaped pasta, sold in the IKEA Swedish Food Market may contain soy which is not declared on the products. As precautionary measure, products with all date stamps are recalled.

Soy is an allergen and persons allergic to soy may experience an allergic reaction if eating the product.

The product is safe for anyone not allergic to soy.

Customers allergic to soy or otherwise concerned are welcome to return PASTAÄLGAR FULLKORN, elk-shaped wholegrain pasta and PASTAÄLGAR, elk-shaped pasta, to the nearest IKEA store for a full refund.

We are sorry for any inconvenience this may cause.

For additional information call Customer Services toll-free at 1 (800) 661-9807

IKEA recalls GUNGGUNG children’s swings sold in Canada for possible risk of injury

SAFETY RECALL
2014-09-16


While there are no report of injury in Canada, IKEA urges customers who have a GUNGGUNG children’s swing to immediately remove the swing and bring it back to any IKEA store where they will receive a full refund.

At IKEA, the safety and security of everyone who comes into contact with our product is of the utmost importance. IKEA has received reports of incidents showing that the suspension fittings on GUNGGUNG swing do not live up to IKEA quality requirements posing a risk of injury.

GUNGGUNG children’s swing has been sold on all IKEA markets since 1st April 2014 at the earliest. IKEA sold 299 swings in Canada during July and August 2014.

Please visit Exchange & Returns department at your local IKEA store to return the GUNGGUNG swing for a full refund. Proof of purchase (receipt) is not required for a full refund.

For additional information call Customer Services toll-free at 1 (800) 661-9807

IKEA apologizes for any inconvenience this may cause.

IKEA Canada advises consumers to check IKEA VYSSA crib mattresses for correct fit

SAFETY ADVISORY
2014-09-04


IKEA VYSSA crib mattresses are designed to be used with IKEA cribs to ensure a snug fit and safe sleeping environment for your baby. If you notice there is a gap greater than 3 cm between your VYSSA mattress and the crib, please contact IKEA Returns & Exchange department or call Customer Service toll free at 1-800-661-9807 for an exchange or refund.

How to measure gap:
  • Let new mattresses air for 72 hours after unpacking. It takes 3-4 days for the mattress to assume its proper shape and volume.
  • Remove all bedding, for example fitted sheets.
  • Check any gap using a measuring tape.
  • There should not be a gap greater than 3 cm when the mattress is pushed firmly against any side of the crib

IKEA expands availability of free-of-charge chord fastening kit for all Children’s Wall-Mounted Lamps


2014-04-29

IKEA is asking all customers that have an IKEA wall mounted children’s lamp to check that the lamp and cord is out of reach of children when in a crib or playpen and securely fastened to the wall. Loose lamp cords can present an entanglement hazard to infants and young children.

Please contact the IKEA Returns & Exchange department or call Customer Service toll free at 1-800-661-9807 to receive a free-of-charge repair kit containing a warning label, safety instructions and self-adhesive fasteners for securing the lamp cord to the wall.

IKEA reminds customers that accessible cords should always be kept out of reach of young children.

Fraudulent on-line survey

IKEA Canada is aware of a fraudulent on-line survey that is prompting people to provide credit card information to collect IKEA gift cards. Please note that this is a false promotion and has nothing to do with IKEA. We are advising our customers not to participate in the survey and to not provide any personal information.

To report the fraud or if you need more information, please contact The Canadian Anti-Fraud Centre at:

Toll-free: 1-888-495-8501
Fax: 705-494-4755
Toll Free Fax: 1-888-654-9426
Email: info@antifraudcentre.ca

IKEA voluntarily recalls children’s bed canopies for risk of entanglement

SAFETY RECALL
2014-03-20


IKEA asks customers who have a bed canopy from IKEA intended to be draped around children’s cribs/beds, bring it back to any IKEA store for a full refund.

The affected bed canopies are: LEGENDARISK, MINNEN bed Canopy set, BARNSLIG BOLL, MINNEN BRODYR, HIMMEL, FABLER, TISSLA and KLÄMMIG.

While there is no regulation in Canada against the sale of children’s canopies, IKEA has initiated the recall as a precaution. There have been no reports of injury; however, there have been reports of children being entangled in the canopy.

The bed canopies have been sold on all IKEA markets, since 1996. IKEA Canada has not sold these products since 2008.

For more information, please contact the Returns & Exchange department or visit www.IKEA.ca.

IKEA apologizes for any inconvenience this may cause.

IKEA extends recall scope for SNIGLAR junior beds due to laceration hazard

SAFETY RECALL
2014-01-29


IKEA asks customers who have a SNIGLAR junior bed to immediately check the date stamp on the label attached to the headboard of the bed. The affected date stamps (yyww), 1114-1318 are extended with date stamps 1049-1113.

IKEA has received eight reports of breakage of the metal rod connecting the guardrail to the bed frame. A broken rod could expose sharp metal edges, presenting a laceration hazard. One incident with a minor scratch injury caused by breakage of the metal rod has been reported in Canada.

Customers with an affected product are asked to visit their local IKEA store, Returns and Exchanges department to receive a free repair kit. Customers can also contact IKEA toll-free at 1-800-661-9807 at their earliest opportunity to receive a repair kit free of charge.

IKEA apologizes for the inconvenience.

IKEA recalls for repair SMILA wall mounted lamps due to strangulation hazard

SAFETY RECALL
2013-12-11


IKEA urges all customers that have a SMILA wall mounted lamp to check immediately that the lamp and cord are out of reach of children when in a crib or playpen and securely fastened to the wall. Loose lamp cords can present a strangulation hazard to infants and young children.

Customers are asked to contact the Returns & Exchange department at any IKEA in Canada or call Customer Service toll-free at 1-800-661-9807 to receive free of charge, a repair kit containing a warning label, safety instructions and self-adhesive fasteners for fixing the lamp cord to the wall.

IKEA reminds customers that accessible cords should always be kept out of reach of young children.

IKEA apologizes for any inconvenience this may cause.

IKEA recalls for repair a number of KRITTER and SNIGLAR junior beds due to laceration hazard

SAFETY RECALL
2013-08-15


IKEA asks customers who have a KRITTER or SNIGLAR junior bed to immediately check the date stamp on the label attached to either the headboard or the underside of the bed.

While there have been no reports of injury, IKEA has received seven reports of breakage of the metal rod connecting the guardrail to the bed frame. A broken rod could expose sharp metal edges, presenting a laceration hazard.

Only KRITTER junior beds with date stamp (YYWW) from 1114 to 1322 and SNIGLAR junior beds with date stamp from 1114 to 1318 are affected.

Customers with an affected product are asked to visit their local IKEA store, Returns and Exchanges department to receive a free repair kit. Customers can also contact IKEA toll-free at 1-800-661-9807 at their earliest opportunity to receive a repair kit free of charge.

IKEA apologizes for the inconvenience.

IKEA voluntarily recalls LYDA jumbo cup due to potential burn hazard

At IKEA, the safety and security of everyone who comes into contact with our product is a top priority.

IKEA asks customers who have a LYDA jumbo cup to stop using the cup immediately and bring it back to any IKEA store for a full refund.

The cups can break when hot liquid is poured into them, creating a potential burn hazard.

While there have been no incidents reported in Canada, IKEA has received twenty reports of cups breaking in use, including ten reports of injury. The affected cups were sold between August 2012 and April 2013.

No other IKEA cups are affected by this recall.

For more information, please contact IKEA toll-free 1-800-661-9807.

IKEA apologizes for any inconvenience this may cause.

Fraudulent Mail

2013-04-09

The safety and security of our customers and co-workers is top priority for IKEA Canada. IKEA has learned of a fraudulent mail scam whereby recipients are notified they have won $100,000 in a lottery and are asked contact the company to arrange payment. On the envelope is a return address of 1311-102 St. NW, which is the location of our IKEA Edmonton store.

IKEA Canada is warning its customers that these letters are fraudulent and not authorized by IKEA Canada. IKEA Canada is asking anyone who might have received a letter to ignore the request and ensure that they do not provide any confidential or private information to these senders. To report the fraud or if you need more information, please contact The Canadian Anti-Fraud Centre at:

Toll-free: 1-888-495-8501
Fax: 705-494-4755
Toll Free Fax: 1-888-654-9426
Email: info@antifraudcentre.ca

Important information on IKEA Food
products sold in Canada

2013-02-25

IKEA Canada continues to monitor the media reports related to meatballs and hot dogs. Our customers’ confidence in our products is of the utmost importance to IKEA. The meatballs sold in Canada are produced in the USA and our hot dogs are produced in Canada. This situation is isolated to one supplier in Sweden and does not affect meatballs or hot dogs sold at IKEA Canada.

There is currently an IKEA Group sales stop on almond cake with chocolate and butterscotch in 23 countries. IKEA Canada has not been impacted by this sales stop. There were two impacted production batches and neither one was shipped to Canada.

IKEA is committed to serving and selling high quality food that is safe, healthy and produced with care for the environment and the people who produce it.

Citi Credit Card - Fraudulent email in circulation

2012-12-20

We would like to make you aware that there is currently an increase in spoof or phishing emails which claim to be from Citi, the company that manages private label credit cards including the IKEA Credit Card. These are being sent to a broad range of individuals including Citi cardholders.

A large volume of spoof email is currently being sent from citicards@info.citibank.com with subject of “Your Citi Credit Card statement is ready to view online”. Citi is actively taking steps to address each phishing or spoof email campaign including shutting down domain names from which spoof or phishing emails originate.

IKEA Canada is warning its customers these emails are fraudulent and are not authorized by IKEA or Citi. IKEA Canada is asking anyone who might have received these email scams to ignore the requests and ensure that they do not provide any confidential or private information to the senders.

Saudi Arabian Catalogue

2012-10-05

Inter IKEA Systems B.V., the worldwide IKEA Franchisor, regrets what has happened in Saudi Arabia and understands that customers are upset by our actions. While this decision was made by Inter IKEA Systems B.V and not the Canadian retail organization, we would like to take this opportunity to let you know that IKEA is values-based company: we support the fundamental human rights of all people and we do not accept any kind of discrimination. We encourage fair treatment and equal employment opportunities without regard to race, ethnicity, religion, gender, disability, age or sexual orientation.

Inter IKEA Systems BV has committed to reviewing routines and working processes, to ensure that this will not happen again.

IKEA voluntarily recalls IKEA 365+ SÄNDA 70cm and 114cm track.

SAFETY RECALL

2012-04-26

IKEA asks customers who have an IKEA 365+ SÄNDA track 70 and/or 114 from supplier 21338, date stamp 1134–1208 (YYWW), please stop using the track immediately and bring it back to any IKEA store to receive a replacement unit or a full refund.

Important! For your safety disconnect the power connection before dismantling the track.

While IKEA has received no reports of any incidents, the recall is being conducted due to a defective earth connection in the track which could present a risk of electric shock upon contact with the track or connected lamps.

The affected tracks were sold between September 2011 and March 2012.

For more information, please visit the Returns & Exchange department, www.ikea.ca or call 1-800-661-9807.

IKEA apologizes for any inconvenience this may cause.

IKEA voluntarily recalls belt for the ANTILOP children's high chair.

SAFETY RECALL

2012-01-05

Safety is always a top priority at IKEA and we ask customers who have an ANTILOP high chair from supplier #17389 with production date 0607-0911 (YYMM), to immediately contact IKEA at 1-800-661-9807.

While there have been no reports in Canada, IKEA has received reports globally that the high chair belt can open unexpectedly in use, creating a fall hazard.

Customers with an ANTILOP high chair are asked to check the supplier number and production number moulded into the underside of the seat.

This chair is from supplier 17389, made in July 2009, and is affected by the recall.

If the supplier number is #17389 and the production date is in the range 0607-0911 (YYMM) please visit the Exchange & Returns department or contact IKEA at 1-800-661-9807 to receive a replacement belt, free of charge.

No other high chairs are effected.

IKEA apologizes for any inconvenience this may cause.

IKEA voluntarily recalls a limited number of PAX AURLAND mirror doors

SAFETY RECALL
2011-11-01


Safety is a always a top priority at IKEA and we ask customers who have an PAX wardrobe with AURLAND mirror door to call 1-800-661-9807 to receive instructions on how receive a replacement mirror door free of charge.

While there have been no reports of injury in Canada, IKEA has received fourteen reports showing that the large mirror can detach and fall, creating sharp shards when it breaks. One of the incidents resulted in a minor injury.

PAX AURLAND mirror door is manufactured by supplier 12650 and the affected production weeks are 1039–1048 (YYWW). The product name PAX AURLAND and the production week and supplier number is printed on the rear of the mirror door, lower edge.

IKEA apologizes for any inconvenience this may cause.

SAFETY RECALL

2011-10-06

IKEA voluntarily recalls BUSA children’s folding tent for potential risk of injury.

The BUSA children’s tent has been sold on all IKEA markets since 1st of August 2011. IKEA is aware of three incidents where the wire frame has broken and protruted through the tent fabric. One of the incidents resulted on a minor injury.

The steel wire frame of the tent can break in use. This can cause sharp wire ends to protrude through the tent fabric, creating a risk of a laceration or puncture injury to a child playing with the tent.

IKEA asks that all customers who have a BUSA children’s folding tent immediately stop using the tent and return to it to any IKEA store for a full refund.

For more information, contact IKEA toll-free at (800) 661-9807.

IKEA apologizes for any inconvenience this may cause.

SAFETY RECALL

2011-03-03

IKEA Canada is asking customers who have a FÖRSTÅ coffee/tea maker to immediately stop using the product and bring it back to any IKEA store for a full refund.

Pressure from the metal holder on the glass pot can potentially cause it to break unexpectedly, posing a burn hazard.

IKEA has received two reports in Canada of the glass pot breaking, one where the customer received minor cuts and one with no injury. Eighteen additional reports of the glass pot breaking have been reported outside of Canada resulting in twelve reports of burn injures from spilt coffee/tea.

FÖRSTÅ coffee/tea maker in the 1L size was sold at IKEA stores in Canada between February - December 2010.

IKEA does not compromise on product safety and recommend all customers concerned to return the FÖRSTÅ coffee/tea maker for a full refund.

We apologize for any inconvenience this may cause.

For more information, please contact IKEA toll-free 1-800-661-9807.

SAFETY RECALL

2011-02-17

IKEA has decided to make a voluntary and precautionary recall for repair of SNIGLAR crib 70x132.

The four bolts provided with some SNIGLAR cribs to secure the mattress support are not long enough. This can cause the mattress support to detach and collapse, creating a risk of entrapment and suffocation to a child in the crib.

IKEA has received no incident reports due to cribs being assembled with the short bolts and SNIGLAR crib 70x132 is in full compliance with all applicable safety standards.


Please examine the underside of your SNIGLAR crib immediately and determine if the ends of the four bolts securing the bed base hardware extend through the nut.

If the ends of the bolts do not extend through the nut, customers should stop using the crib immediately and contact IKEA toll-free at 1-800-661-9807 for a free repair kit, visit Returns and Exchange at an IKEA store to pickup a free repair kit or return to the crib to IKEA for a full refund.

In the meantime, find an alternate, safe sleep environment for the child.

We apologize for any inconvenience this may cause.

SAFETY RECALL

2011-01-18

IKEA is asking customers who have purchased the RUND glass mug to immediately stop using the mug and bring it back to any IKEA store for a full refund.

There have been no reported cases of injury in Canada. Globally, IKEA has received twelve reports of RUND glass mugs that have broken in use. Five of the reports stated that minor injury had occurred.

On receiving reports with glass breakage IKEA began an investigation, which revealed variations in glass thickness.

As a precautionary measure IKEA has therefore decided to recall RUND glass mugs on all markets.

At IKEA, the safety and security of our customers and co-workers is a top priority. Therefore, we recommend all customers concerned to return the RUND glass mug for a full refund.

We apologize for any inconvenience this may cause.

For more information, please contact IKEA toll-free (800) 661-9807.

Two fraudulent email scams in circulation

2011-01-06

The safety and security of our customers and co-workers is top priority for IKEA Canada. IKEA Canada has learned of two separate fraudulent email scams.

1) The first email is called "IKEA Part Time Job Offer". Recipients are being solicited to earn extra money working as a consultant for a company called IKEA Limited. There is no such company called IKEA Limited.

2) The second email scam is asking recipients to be a Mystery Shopper for IKEA.

IKEA Canada is warning its customers both of these emails are fraudulent and are not authorized by IKEA. IKEA Canada is asking anyone who might have received these email scams to ignore the requests and ensure that they do not provide any confidential or private information to the senders.

Fraudulent mail in circulation

2010-11-23

The safety and security of our customers and co-workers is top priority for IKEA Canada. IKEA Canada has learned of a fraudulent mail scam whereby recipients are being sent a $2900 fake cheque for mystery shopper services at a number of retail outlets in the U.S. On the envelope is a return address of 15 Provost Dr, which is the location of our North York store.

IKEA Canada is warning its customers this is a scam and is not authorized by IKEA. IKEA Canada has advised the Canadian Anti-Fraud Centre and is asking anyone who might have received this mail scam to ignore the request. To report the fraud or if you need more information, please contact The Canadian Anti- Fraud Centre at:

Toll Free: 1-888-495-8501
Fax: (705) 494-4755
Toll Free Fax: 1-888-654-9426
Email: info@antifraudcentre.ca

IKEA Canada voluntarily recalls all Roman blinds, Roll-Up blinds, and Roller blinds without a pre-fitted tension device

2010-06-01



If you have an IKEA Roman blind, Roll-up blind, and Roller Blind without a pre-fitted tension device, please bring it back to your local IKEA store for a full refund.

There have been no reported incidents in Canada. This is a proactive and precautionary measure IKEA Canada is taking.

If installed incorrectly cords and looped bead chains could present a hazard to young children if placed around their neck.

To reduce the risk of entanglement or strangulation always keep cords and looped bead chains out of reach of young children. Install safety devices and reduce the access to cords and bead chains. Move cots and furniture that children could climb on away from blinds and shades.

For additional information, call IKEA toll-free at: (800) 661-9807, or visit www.IKEA.ca

IKEA Canada announces a Voluntary Repair Action on MELINA Roman Blind, ENJE, ISDANS and TUPPLUR Roller Blinds

2010-01-01

IKEA is asking customers who have purchased a MELINA roman blind or ENJE, ISDANS or TUPPLUR roller blind to check that the tension device provided with the blind is attached to the looped cord/bead chain and installed into the wall or floor.

There have been no reports of injuries or incidents in Canada involving the MELINA roman blind or the ENJE, ISDANS and TUPPLUR roller blinds.

 

The tension device reduces the risk of entanglement or strangulation to young children by limiting access to the looped cord/bead chain. If the tension device is not attached to the wall or floor, there is a potential risk that young children may pull the looped cord/bead chain around their neck.

If the tension device is not attached, consumers should immediately stop using the blind and visit their local IKEA store to receive a free tension device.

We apologize for any inconvenience. For additional information, call IKEA Canada toll-free at: (800) 661-9807, or visit www.IKEA.ca.

IKEA voluntarily recalls LEOPARD children's highchair

22-12-2009
IKEA is asking customers who have a LEOPARD children’s high chair to stop using the high chair immediately and bring the seat and frame back to the Returns and Exchange department at any IKEA store where they will receive a full refund. There have been no reports of injuries in Canada. Snap locks that secure the seat to the frame can break, making it possible for the seat to drop through the frame. Children can suffer injury to the head and other parts of the body from falls. The detached snap locks pose a choking hazard to children. We apologize for any inconvenience this may cause. For more information, please visit www.IKEA.ca or contact IKEA toll-free (800)661-9807.
LEN children's pillow

LEN children's pillow update

01-02-2010
The safety and security of our customers and co-workers is of the utmost importance to IKEA. Three weeks ago, IKEA quickly pulled all stock of our LEN children’s pillow after being notified of an incident where a child became entangled in threads released from LEN children's pillow. While IKEA had not received any reports from customers, IKEA launched a thorough investigation into the cause of the incident.

IKEA has completed the investigation. Results indicate that this was an unfortunate and isolated situation and the LEN children’s pillow is safe for use and sale. Tests were conducted by both IKEA of Sweden and the supplier. IKEA believes no further action or recall is required.

IKEA wishes to reassure its customers that that the product is safe to use. There is a feature on the pillow called an “over lock stitch” that prevents the threads from unraveling more than 10cm and posing any potential danger to a child.

IKEA contests and promotions

In the recent weeks a website named Skill2thrill.com has been advertising a $500 IKEA Gift Card prize. This website is a mobile phone entertainment service to play games for a chance to win prizes.

Please take note that this website is unaffiliated with IKEA. All official IKEA Canada contests are promoted via our website: www.IKEA.ca

Fraudulent emails in circulation

• IKEA has discovered that a malicious e-mail is circulating encouraging users to install an attached new IKEA home planner software. The e-mail and attached software is not from IKEA and it includes a malicious Trojan software which is installed once the attachment is opened. Safety and security issues are prioritised issues at IKEA and we would like to apologize for any inconvenience caused by this e-mail. We ask all receivers to delete the e-mail immediately.

• In recent weeks fraudulent emails*, in English, are spreading around the Internet supposedly mailed by the Stitching INGKA Foundation. Please take note that these emails are fake and have nothing to do with Stichting INGKA foundation or IKEA. IKEA strongly recommends that respondents do not answer the emails as they are requesting money.
Special Information

IKEA catalogue and website

The catalogue and website have been prepared by IKEA. Sources of supply and specifications are subject to change. Every reasonable effort will be made to ensure that all advertised merchandise is available in adequate supply. A high standard of accuracy has been sought in the preparation of the catalogue and website. Errors and omissions are always a possibility. Although IKEA cannot be held responsible, upon the discovery of any errors or omissions, all reasonable steps will be taken to inform IKEA customers.

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