How to shop online

Shop and more!
Our website is open 24 hours a day, 7 days a week! So you can buy from home, or at the office. And if you need help choosing, you'll find information about everything we have on the website, as well as tips and ideas and loads of inspiration!

Most of the items shown in the IKEA catalogue can be purchased online.

To purchase a product online, just look for these buttons
Convenient shipping
We ship to almost anywhere in Canada. Orders are shipped from our supply warehouses by Parcel or truck. We select the most cost effective delivery service for our customers and the method that is appropriate for your order size. Our aim is to ensure that your order is delivered in premium condition. Certain restrictions may apply.

Upon delivery, be sure to verify your IKEA order. Should you notice missing merchandise or any visible damage, please be sure to report it on the proof of delivery and contact IKEA customer service within 48 hours from reception of your order.


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» Read the terms & conditions

Return policy
Simple and easy!
If you are not entirely satisfied with your purchase, please contact us within 45 days of delivery date to arrange exchange or refund of your unused item(s). The item’s receipt and original packaging are required for all exchanges or refunds. Please keep this receipt as a proof of purchase for all product warranties.

You may return items to any IKEA store within Canada, in person, for an exchange or refund within 45 days of reception. Please be sure to have the original sales receipt and packaging at the time of your visit.

IKEA will not assume transport charges for any items returned, unless specifically agreed upon beforehand for products purchased online or by phone.

If you wish to cancel an order that has already been shipped to you, please note that shipping fees still apply.

We do not accept returns on used bedding (linen, quilts, pillows and mattress pads), cut fabrics, “As-is” products, goods ordered to your specifications (e.g. custom-made countertops), and gift cards. Please note that any product that has been modified or altered from its original state cannot be returned or exchanged.

» Read the terms & conditions

Kitchen & Business
Shopping from home? Send us your kitchen plan!
Have it delivered: 4 easy steps to a new kitchen

For your business
We are here to help, with tips and advice from start to finish.


We use the latest security technology to encrypt all personal information which you submit through our site, including card numbers, address and other information. We encrypt this information using SSL technology which allows it to be transmitted securely over the Internet without anyone else having access to it.