IKEA Canada urges customers who have bought a MYSINGSÖ beach chair before February 2017 to bring it back to any IKEA store for a full refund.

24-01-2017


IKEA Canada has initiated a recall of the MYSINGSÖ beach chairs. After washing the fabric seat it is possible to re-assemble the chair incorrectly which could lead to falls or finger entrapments. IKEA has received five incident reports in which MYSINGSÖ beach chair collapsed during use due to incorrect re-assembly. There have been no reports of injuries in Canada.

At IKEA, the safety and security of everyone who comes into contact with our products is of the utmost importance. All of our products comply with international and national legislation as well as relevant standards. MYSINGSÖ beach chair has gone through relevant mechanical, fabric and chemical tests with approved results.

Upon receiving the reports a full investigation was initiated. This led to an improved design to further mitigate the incidents of incorrect re-assembly and injuries. The updated chair is planned to be available in IKEA stores from February 2017.

Customers should return their MYSINGSÖ beach chair at the Returns & Exchange department at their local IKEA store or call IKEA Customer Service toll-free, 1-800-661-9807 for a full refund. Proof of purchase (receipt) is not required by IKEA for this recall.

IKEA apologizes for any inconvenience this may cause.

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