About services

In-store services

Småland Play Facility
Småland is a fun and safe environment for children to play while parents and guardians enjoy their shopping.

Please see our admittance requirements below:

• Småland is a controlled-access play facility. IKEA co-workers oversee the admittance and departure of children, but are not responsible for one on one supervision.
• The height requirement for entering the play area is between 37” and 54”
• The height requirement for entering the ball pit is between 37” and 47”
• Children must be toilet trained (no diapers/pull-ups unless the child has special needs). It is recommended that the child visits the washroom prior to entering Småland.
• Children are required to wear socks in Småland.
• Children are required to leave their footwear and outwear in Småland during their visit.
• For the child's safety, the same parent/guardian who signs the child in, must sign the child out.
• Småland is a service for IKEA visitors, parents/guardians must remain in the IKEA Store while the child is in the play facility.
• IKEA assumes no responsibility for loss of personal items or injury. Parents/ guardians leave their children to play at their own risk.
• There is a 60 minute play time limit. This time limit may change without notice, in which case parents/guardians will be notified at sign-in.
Exceptions to admittance requirements may be applicable in some circumstances. For example:
• Children with special needs wearing diapers and/or pull-ups are permitted into the play area, but not the ball pit.
• Height requirements are not applicable for children who require a mobility device (wheelchair/scooter)
• Other exceptions may apply. Please speak to a co-worker in-store for additional information, or if you have any questions.
Services for the whole family
We also offers many other family-friendly services to help you have a more enjoyable shopping experience. Our store offers:

• Baby care rooms and change tables in restrooms
• Strollers
• Free baby food and baby food warming stations in our restaurant
• A special children’s menu in our restaurant
• Unsupervised play areas for children to enjoy throughout the store
• Småland: one (1) controlled access, fun, and safe playroom for children to play while parents or guardians enjoy a small shopping trip
Restaurant/Bistro
The whole family can enjoy hot or cold dishes, including our children’s special menus and baby food.

Our bistro opposite the exit, offers the final temptation of hot dogs, frozen yogurt and other delicious snacks.
Compact Florescent Lights (CFL) & Battery recycling
All IKEA Canada locations offer a free take-back/recycling program for expired CFLs and batteries - ensuring that these products are disposed of in a responsible manner. Please note: This service is intended for IKEA customers to recycle only household items. IKEA Canada is unable to receive very large quantities or industrial-use products.

Find a location
Parking
Accessible parking
Accessible parking spaces are reserved near the front entrance for customers with an accessible parking permit. Please remember to display your permit so it is visible in your vehicle.

Green parking
At least two parking spaces are reserved near the front entrance for customers driving hybrid or fuel efficient vehicles (cars that use less than 6.5L of gas per 100km).

Family-friendly and expectant mother parking
Parking spaces are reserved near the front entrance for expectant mothers and/or families.

Bicycle parking
Bicycle spaces are reserved near the front entrance for customers who have traveled to our store via bicycle and require a space to safely secure it while shopping.

Accessibility
Customer service standard
IKEA is committed to improving access and opportunity for individuals with disabilities by identifying, removing, and preventing barriers that may interfere with their ability to make full use of our facilities.
IKEA offers wheelchairs and electric scooters for customer use when needed. They can be signed out at Ballroom and are available on a first come – first served basis.

Accessibility in Småland
We are committed to providing you and your family with a safe environment and the best possible service. For special situations, exceptions to admittance requirements may be applicable. Please see examples of exceptions below:

• Special cases may permit children to enter the playroom with pull-ups or diapers, but not enter the ball pit • Height requirements are not applicable to those in wheelchairs

Please speak to a co-worker in-store for additional information or if you have any questions.

Assistive devices
We welcome customers with disabilities and allows them to use their own personal assistive devices. We ensure that our co-workers are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
IKEA offers wheelchairs and electric scooters for customer use when needed. They can be signed out at Ballroom and are available on a first come – first served basis.

Accessible seating
We are committed to providing an exceptional experience for all customers and is pleased to offer accessible seating. These areas are barrier-free and feature sections that can accommodate wheelchairs.

Service animals
We welcome customers with disabilities and their service animals. Service animals may accompany the customer in any areas open to the general public, including the Restaurant / Dining hall areas, but may not accompany the customer into Småland.

Support persons
We welcome customers with disabilities and their support person. Co-workers will be properly trained to identify support persons who may accompany a customer in order to help with communication, mobility, personal care, or medical needs or with access to goods and services. Support persons are welcome in areas open to the general public, but are not permitted to enter Småland.

Accessibility for Ontarians with Disabilities Act (AODA) Customer service standard
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), IKEA is committed to improving access and opportunity for individuals with disabilities by identifying, removing, and preventing barriers that may interfere with their ability to make full use of our facilities.

Policy and Procedure manual

Accessibility Plan