About our products

IKEA warranties

General conditions for all warranties
What is warrantied?
The extent of the warranty given for each product is described alongside each product.

Duration of warranty
Each warranty lasts for the number of years stated against each product, starting from the date of purchase.

What will IKEA do to correct the problem?
IKEA will examine the product and decide if it’s covered under this warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide, at its discretion, what will constitute an appropriate replacement.

Conditions for the warranties
The warranties are valid from the date of purchase at IKEA and apply to product for domestic use only. The original purchase receipt is required as proof of purchase.

Exclusions
The warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment, or if the products have been used for non-domestic purposes (unless otherwise stated). The warranties do not cover consequential or incidental damages. For details see the warranty conditions and description for every product. The warranties do not apply if the merchandise is found to be dirty, stained, or abused.

Care instructions To be able to rely on this warranty you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA web site: www.IKEA.ca

General legal rights:
This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. IKEA is not responsible for incidental or consequential damages. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the warranties, so these exclusions or limitations may not apply to you.

How to reach us if you need service:
Contact your local IKEA store, Pick-up and order point, or IKEA Home Shopping at 1-866-866-IKEA (4532). You will find the address and phone number in the IKEA catalogue or at www.IKEA.ca. In the case of “for IKEA by Whirlpool” products, contact the service team at Whirlpool Customer Care Center directly at 1-866-664-2449. Save your sales receipt as proof of purchase. Proof of purchase is required for the warranties to be valid. To find out more, pick up the warranty folders in your local store or download the PDF version below.
Bathroom
Free 10 year warranty
GODMORGON
What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in the following furniture: GODMORGON furniture, GODMORGON legs, ODENSVIK ceramic wash-basin, BRÅVIKEN and EDEBOVIKEN crushed marble sinks and included watertrap, GODMORGON storage unit set of 3, box with compartments, box with lid, storage with compartments. Warranty valid for domestic use only.
GODMORGON warranty (PDF)
Free 10 year warranty
Bathroom faucets
What is covered under this warranty?
he 10 year warranty is valid for all bathroom faucets except OLSKÄR. This warranty applies to domestic use only and covers defects in material and workmanship in all bathroom faucets.
Bathroom taps warranty (PDF)
What products are not covered under this warranty?
The included aerator, which is an expandable item and any damage caused by waterborne debris are not covered by this warranty. See also general conditions on this page.
Grey line
Bedroom
Free 25 year warranty
Mattresses
What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components of the mattresses and/or bed bases described below:
• Springs in spring mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
• Wooden frame and slats in slatted bed bases
• Electric motor in electrically operated beds (5 year warranty)
This warranty applies to domestic use only.
Mattresses warranty (PDF)
What products are not covered under this warranty?
All mattress toppers: TANANGER, TVINDE, TROMSDALEN, TUSSÖY; TROFORD, slatted bed base SULTAN LADE and JÖMNA mattresses, JELSA mattress set. Children’s mattresses and sofa bed mattresses. See also general conditions on this page.
Free 10 year warranty
PAX/KOMPLEMENT
What is covered under this warranty?
This warranty covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior fittings from the date of purchase from IKEA:
• Frames
• Hinged doors
• Hinges
• Divider for frames
• Shelf inserts
• Sectional shelves
• Sliding doors
• Sliding door mechanism
• KOMPLEMENT interior organizers
This warranty applies to domestic use only.
PAX/KOMPLEMENT warranty (PDF)
What products are not covered under this warranty?
KOMPLEMENT insert for pullout tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack. See also general conditions on this page.
Grey line
Cooking
Free 15 year warranty
GYNNSAM, IKEA 365+
What is covered under this guarantee?
This warranty covers function, materials and workmanship in all knives in the above listed series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did when they were new, even after the warranty time has expired. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening.

The warranty covers:
• Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the warranty period.
• Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
• That there will not be any corrosion on the knife blade.
IKEA 365+ knives warranty GYNNSAM warranty (PDF)
What is not covered under this warranty?
IKEA 365+ knife sharpener. IKEA 365+ carving fork from IKEA 365+ carving set
Free 10 year warranty
TROVÄRDIG
What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware in the above listed series. The warranty covers:
• Stability of the base
• Non-stick properties on non-stick “pans” washed by hand.
TROVÄRDIG warranty (PDF)
What is not covered under this guarantee?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. Warranty valid for domestic use only. See also general conditions on this page.
Free 15 year warranty
IKEA 365+ POTS AND PANS
The 15 year warranty is valid for all pots and pans without non-stick coating in the IKEA 365+ series.
The 5 year warranty is valid for all pots and pans with non-stick coating.
What is covered under this warranty?
This warranty covers function, materials and workmanship in all cookware. The warranty covers:
• Stability of the base
• Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron, which we recommend should be washed by hand)
• Non-stick properties on non-stick pots and pans.
IKEA 365+ pots and pans warranty (PDF)
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions on this page.
Free 25 year warranty
SENIOR POTS AND PANS
The 25 year warranty is valid for all pots and pans in the SENIOR series.

What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products. The warranty covers the base will retain its shape and therefore its heat conducting qualities. The warranty is also valid if you wash your cookware by hand.
SENIOR pots and pans warranty (PDF)
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions on this page.
Free 25 year warranty
SENSUELL pots and pans
The 25 year warranty is valid for all pots and pans in SENSUELL series.

What is covered under this warranty?
This warranty covers function, materials and workmanship in above listed series. The warranty covers:
• Stability of the base
• Washing in a domestic dishwasher
SENSEULL pots and pans warranty (PDF)
What is not covered under this warranty?
This warranty does not cover changes in the appearance of the cookware unless they have a significant effect on function. See also general conditions on this page
Grey line
Kitchen
Free 25 year warranty
SEKTION kitchen system
What is covered under this warranty?
This warranty applies to domestic kitchen use only. This warranty covers all of the following parts of the SEKTION kitchen system.

What products are covered under this warranty?
This warranty covers all of the following parts of the SEKTION kitchen system:
• Cabinet frames
• Door and drawer fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Plinths
• Legs
• Cover panels
• Deco strips/mouldings
• Countertops except LILLTRÄSK
• Sinks except FYNDIG
• UTRUSTA dish drainers for wall cabinet
• VÅGLIG connecting rail
• UTRUSTA supporting frame for waste
• UTRUSTA connect fronts
SEKTION warranty (PDF)
What is not covered under this warranty?
Knobs, handles, LILLTRÄSK worktop. FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HÖRDA open cabinet have a 10-year warranty. See also general conditions on this page.
Free 25 year warranty
AKURUM/RATIONELL kitchen system
What is covered under this warranty?
This warranty covers defects in materials and workmanship in the following kitchens. This warranty applies to domestic kitchen use only.

What products are covered under this warranty?
This warranty covers all of the following parts of the AKURUM kitchen system:
• Cabinet frames
• Door and drawer fronts
• INTEGRAL hinges
• RATIONELL fully-extending drawers
• RATIONELL shelves of tempered glass and melamine
• RATIONELL wire baskets
• Toekicks
• Legs
• Cover panels
• Deco strips/mouldings
• Countertops that are at least 1 ½” thick
• Sinks
• PERFEKT shelf and wine shelf.
AKURUM / RATIONELL warranty (PDF)
Products not covered under this warranty:
Knobs, handles, custom made countertops and countertops that are less than 1 ½” thick.

Freestanding kitchens
25 Year Warranty

What products are covered under this warranty?
This warranty covers defects in material and workmanship on all the parts in the VÄRDE freestanding kitchen series.

Products not covered under this warranty:
VÄRDE knobs and handles, appliances, faucets, shelves and wall shelves in solid wood are not covered by this warranty. See also general conditions on this page.
Free 5 year warranty
Appliances
What is covered under this warranty?
The warranty covers faults of the appliance, which can be proved to have been caused by faulty construction or material faults from the date of purchase from IKEA. This warranty applies only when this major appliance is operated and maintained according to instructions attached to or furnished with the product. This warranty applies to domestic use only. Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory Specified Parts and repair labour to correct defects in materials or workmanship. Within the warranty period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA. The exceptions are specified under the headline “What is not covered under this warranty?”
How long is the warranty valid?
This warranty is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. If service work is carried out during the warranty period, this will not extend the warranty period for the appliance, or the new parts.
Which appliances are covered under this warranty?
The five-year (5) warranty is valid for all IKEA appliances, except for LAGAN appliances, that have a 1-year warranty.
Which appliances are not covered under this guarantee?
All appliances purchased from IKEA before 1st of August 2009 will be covered under the previous stated one (1) year warranty.
Who will execute the service?
Whirlpool Canada LP (hereafter, “Whirlpool”) through its own service operations or authorized service partner, will at its sole discretion, either repair the defective product or replace it with the same or a comparable product. In these cases, Whirlpool will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that Whirlpool incurs, provided that the product is accessible for repair without Whirlpool incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Whirlpool (or its authorized service partner).
Appliance warranty (PDF)
What is not covered under this warranty?
Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing is not covered. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions. Damage resulting from accident, alteration, misuse, abuse, fire, flood,acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved for use. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defect in materials or workmanship and is reported within 30 days from the date of purchase. Any food loss due to refrigerator or freezer product failures. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.Repairs or parts or systems resulting from unauthorized modifications made to the appliance. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized servicer is not available. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been altered or removed from your major appliance. The cost of repair or replacement under these excluded circumstances shall be borne by the customer. Transportation damages are not covered under this warranty. If a customer transports the product to their home or other address themselves, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this warranty). For claims under this last particular condition the customer should contact the IKEA store where the original purchase was made. See also general conditions on this page.
1 Year Warranty

What is covered under this warranty?
LAGAN appliances have a one (1) year warranty valid from the original date of purchase. If service work is carried out during the warranty period, this will not extend the warranty period for the appliance, or the new parts.

Appliances not covered under this warranty:
All appliances purchased from IKEA before August 1, 2009 will be covered under previous stated one (1) year warranty.
Free 10 year warranty
Kitchen faucets
What is covered under this warranty?
The 10-year The 10 year warranty is valid for all kitchen faucets at IKEA. This warranty covers defects in material and workmanship. This warranty applies to domestic use only.
Kitchen faucets warranty (PDF)
What is not covered under this warranty?
This warranty does not apply if the products have been used in a corrosive environment. See also general conditions on this page.
Grey line
Living room
Free 10 year warranty
Fabric & Leather sofa collections
What is covered under this warranty?
This warranty applies to domestic use only and covers defects in material and workmanship in frames, seat and back cushions in the following products:
• EKTORP seating series
• KIVIK seating series
• KARLSTAD seating series
• NOCKEBY seating series
• STOCKSUND seating series
• TIDAFORS seating series
• SÖDERHAMN seating series
• STOCKHOLM seating series
• LANDSKRONA seating series
• TIMSFORS seating series
• SKOGABY seating series
• KLIPPAN 2-seat sofas
• KNISLINGE seating series
• VALLENTUNA seating series
• KNOPPARP
• POÄNG armchairs and footstool
• EKENÄS armchair and footstool
• EKERÖ armchair
• NOLMYRA armchair
• NOLBYN armchair
• MELLBY armchair

This warranty is to the benefit of the original purchaser of the product. It is not transferable.
Fabric & Leather sofa collections (PDF)
Products, parts and components that are not covered under this warranty:
This warranty does not apply to fabric covers and leather covers.

What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this warranty. If considered covered, IKEA through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this warranty, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by IKEA. Replaced parts become the property of IKEA.

If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement. See also general conditions on this page.
Grey line
KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
Free 10 year warranty
GALANT & BEKANT system
What is covered under this warranty?
This warranty covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts
GALANT / BEKANT warranty (PDF)
What is not covered under this warranty?
This warranty does not apply to GALANT cable trunk. See also general conditions on this page.
Free 10 year warranty
MARKUS, VOLMAR
What is covered under this guarantee?
This warranty covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts

See also general conditions on this page.
MARKUS warranty (PDF)VOLMAR warranty (PDF)
Grey line