Product information
Here’s where you can access all the most up to date information on the thousands of products in the IKEA range.
Product recalls
Guarantees
We're here to help
IKEA products meet the highest quality standards for Australian consumers. However, occasionally we need to recall a product that poses a risk, even if the issue hasn't presented itself. You can find all the information on current recalls here.
product recalls
Assembly information
Check stock and location
Find a product online
Returns
stock checkfind a productassembly
You can always find assembly information for any products on the product's information page. Search for it in the bar above. Anna can also guide you to the right document you're looking for.
Find out if a product is in stock or where the product is in your local store through our stock check tool.
Know what you want? Use the search bar above. You can also browse through all products to find what you’re after.
It's okay to change your mind
We need your receipt for a full refund. If you don’t have your receipt we can at our discretion give you a Refund card for the value indicated by our returns system.
If you change your mind, return your purchase unused with it’s original packaging and receipt, within 90 days for a refund. If you’re an IKEA FAMILY member you can take 365 days to decide.
Sorry, we cannot accept returns on altered fabric, unwrapped mattresses*, pillows & quilts, goods ordered to your specifications or goods purchased from AS-IS (bargain corner) if you change your mind.
This policy is in addition to and does not affect your statutory rights under Competition and Consumer act 2010.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
*except for SULTAN mattresses, see the Love it or exchange it policy for further details.
returns
What is guaranteed?
The extent of the guarantee given for each product is described alongside each product below.
Duration of guarantee
What will IKEA do to correct the problem?
Consumer guarantees
Exclusions
Care instructions
To be able to rely on this guarantee you need to follow the specific care instructions for every product. You will find all care instructions in the IKEA stores and on the IKEA website.
Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.
IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, IKEA is entitled to limit its liability as set out below for a breach of a guarantee, condition or a warranty implied by that statute.If an IKEA product has a minor defect, we will provide a repair or offer you a replacement or a refund. If An IKEA product has a major defect, you are entitled to:• reject the goods and receive a refund;• reject the goods and receive an identical replacement, or one of similar value if reasonably available; or• keep the goods and receive compensation for the drop in value caused by the problem.
Conditions for the guarantees
The guarantees are in addition to other rights and remedies available to the consumer under the competition and consumer act 2010
The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover atypical wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guarantees do not cover consequential or incidental damages. The guarantees are to the benefit of the original purchaser of the product. They are not transferable. For details see the guarantee conditions and description for every product.
5 year guarantee
What are our guarantees?
10 year guarantee15 year guarantee25 year guaranteeIKEA 365+ CookwareAppliancesKitchen tapsBathroom tapsFAVORITGALANTGODMORGONMARKUSPAXPRARIETROVARDIG TUNDRAVOLMARGOLVGYNNSAMIKEA 365+ GNISTRAIKEA 365+ Cookware
5 year guarantee
10 year guarantee
15 year guarantee
25 year guarantee
FAKTUMFAVORITSLITBARSTHLMSULTANContact us
If you've got a product question that you haven’t been able to find an answer to above, you can contact us here or alternatively, try Ask Anna, our online assistant.