Returns & exchanges policy
365 Day returns policy for IKEA
No-nonsense returns policy 365 days to change your mind
For a full refund, you can return your products within 365 days, even if you have assembled them, as long as they are in an unused and re-saleable condition. Please return them with proof of purchase and, if possible, the packaging. There are no return on goods ordered to your specification (such as custom-made benchtops), or products sold in the AS-IS area if you simply change your mind or make a wrong selection.
Family Members have a life long returns policy
IKEA Family members have a lifetime
If you’re an IKEA FAMILY member, and you swipe your member card at the time of your purchase, our standard 365-day returns policy is extended to the life of your membership. +Valid for purchases made after 1 September 2015.

View IKEA Family terms and conditions
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Where to return
Collection pointClick and Collect serviceDelivery Service
Return In-store
Return to any IKEA store for free 7 days a week, find your nearest store here.
Return to a Collection Point (selected areas)
Return to one of our Collection Points. Prices are dependant on the value of the products being returned:
$0 - $299 : $19
$299 - $599 : $49
$600 + : $109
Find your nearest Collection Points for North Queensland, Northern Territory and Tasmania here. Contact Us
Organise a pick-up from your home or business (selected areas)
Get a pick-up from your home or business to our nearest IKEA store. Prices range $59-$119 for metro areas and regional from $200. This service is not available in all areas.Please see your nearest store for pricing to your postcode. Contact us
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Mattress exchange policy
365 days returns policymore information on mattress exchangeReturn to the store or pick up point
365 days to return
your Mattress
Exchange your mattress or mattress pad once within 365 days of your original purchase if you don’t love it.
Upgrade to a new mattress and just pay the difference
If you purchase a mattress at a lower cost will we give you a gift card with the difference.
Bring it in-store or organisea pick-up
See our ‘Where can I return?’ section above on ways to get your mattress or mattress pad back to us. A delivery fee is payable both for collection and return of your mattress if you would like it collected from your home or business.
Cancelling your online order
StoreClick and collectDelivery returns service
Click & Collect from IKEA Canberra
Pick-up from a Collection Point
(Tasmania and North Queensland)
Online Delivery to your home or business (ACT and surrounding regional areas)
Orders can be cancelled anytime prior to collection for a full refund. Once an order is collected the Service fee is non-refundable. Contact us
Orders can be cancelled anytime prior to collection for a full refund. Once an order is collected the Service fee is non-refundable. Contact us
Orders can be cancelled up until 6pm the night before your date of delivery for a full refund. Once your order is with our delivery provider the Service fee is non refundable. Contact us
Good to know
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.