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Mattress Exchange Policy
You may exchange your mattress once within 90 days of your original purchase if you don’t love it, provided it is in a hygienic condition.
Simply take your mattress with your original receipt to Exchanges & returns at your store. If you wish to have your mattress exchanged using the Home delivery service, both a collection and new delivery charge will be payable by you.
If you would like to upgrade your mattress, you will need to pay the difference between your original purchase and your new choice. If your new choice is less in value, we will credit the difference to an IKEA Refund card for you to buy other great IKEA products. Refund cards are not redeemable for cash.
The Love it or exchange it policy is valid on all new mattresses (excluding mattress pads). Only one exchange may be made under the Love it or exchange it policy.
The Love it or exchange it policy is in addition to and does not affect your statutory rights under Competition and Consumer act 2010.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.