IKEA BUSINESS
Remote ordering service
remote ordering IKEA business
As a business owner, we know you’re used to doing a lot yourself. But we also understand how important it is to get the most for your time and money. Simply order online, pay over the phone, and let us do the rest. You need to be an IKEA BUSINESS member to enjoy this service. Not a member? Join now (it’s free!)
Here's how it works
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Create an IKEA Shopping List
Browse the IKEA website and add all the products you’d like to order to your Shopping List by selecting ‘Save to list’.
Review and check stock
Review your list by selecting ‘Shopping List’ in the top right hand corner of the page. Select your local IKEA store, then ‘Check stock’.
Submit your order
Once you have finalised and saved your shopping list (you will need to be logged in using your IKEA BUSINESS account), click the ‘Email’ button within your shopping list and send us the following information:

• Your email address (the one you used to create your IKEA Shopping List)
• Recipient’s email address (business.au@ikea.com)
• Comments

- Your full name
- Delivery address
- Contact number
- Your IKEA BUSINESS number (found on your sign-up welcome email)
Payment
The IKEA BUSINESS team will contact you via email/phone to confirm your quote, and take payment over the phone within 48 hours. We accept VISA, MasterCard or bank transfer.
Delivery
Subject to stock availability, orders paid and processed prior to 2pm will be available for delivery the next day.
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A few tips
1. If your item is out of stock, you can request a stock notification and we’ll send you an sms or email when the product is available again.
2. Still in the planning stage? You can save your Shopping List and come back to it later. Just remember that stock levels may change so make sure to check current stock availability when you are ready to order.
3. Unfortunately, we are unable to deliver live plants through our remote ordering service.
4. Shopping for kitchens, storage, wardrobes or the office? We recommend using our online planning tools to create custom combinations. Plans can be exported straight into your Shopping List.
5. Need further assistance? If you have a question and want to request a callback, email business.au@IKEA.com and we will contact you within 24 hours.
6. Focus on your business and let us do the rest. IKEA offers a range of services to suit your needs. Visit the Customer Service page for more information.
FAQ ABOUT REMOTE ORDERING
Frequently Asked Questions
Where can I find my IKEA BUSINESS membership number?
After you join IKEA BUSINESS, you will receive an email which includes your IKEA BUSINESS membership number. We suggest printing this email and keeping it on file.
Which credit cards does IKEA accept?
We accept VISA and Mastercard. Paying via credit card is the quickest way to have your order processed for picking and delivery to your business.
Can I pay for my order via bank transfer?
Yes, you have the option to pay via bank transfer. You can request a profroma invoice from your local IKEA BUSINESS specialist which will include our bank account details. Please note your order will only be dispatched once funds have been received by us, which may add 1-2 days processing time to your order.
How much does it cost to have my order picked by an IKEA co-worker?
A minimum picking fee of $40 applies to all remote orders. Additional picking charges apply to orders including non-furniture items. Additional picking charges are charged in increments of $10 and are capped at a maximum of $90. Your local IKEA BUSINESS specialist will quote you the exact cost based on your order.
What is the cost of delivery to my business?
Delivery charges starts at $59 and are based on your delivery location. Ask your local IKEA BUSINESS specialist for a specific quote based on your delivery location. Subject to stock availability, orders paid and processed prior to 2pm will be available for delivery the next business day to metropolitan areas. Find out more about delivery.