It's OK to change your mind!
If you change your mind, return your
purchase unused, with its original packaging
within 90 days of purchase.

For a full refund we need a receipt, but if you
don’t have it, we can at our discretion, give
you a Refund Card for the value indicated by
our returns system.

Sorry we can’t accept returns on cut fabrics,
unwrapped mattresses, pillows & quilts,
kitchen appliances, goods ordered to your
specifications (custom made bench tops) or
products purchased from the AS-IS (Bargain
Corner), if you change your mind.

Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or don’t do what they are supposed to do

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to and does not affect your statutory rights under Australian Competition and Consumer act 2010

IKEA kitchens are designed to be easy to assemble and install. However you can also choose from several installation options at different price levels, allowing you to save money where you want to.
All the kitchen installers are qualified and very familiar with IKEA products which ensure great quality.
You can even order special services like measuring, electrical, plumbing, tiling and flooring.
For more information on the services, prices and contact details, follow the link below.

 Click to learn more about Kitchen Installation

 Download our kitchen installation information booklet (PDF 718kb)

If you are missing a part when assembling your IKEA furniture, make a note of the part number from the assembly instructions.

Please collect it from our Returns department in store, or for small parts you can request the part on-line from “Anna” our interactive assistant, via Webchat or telephone your local IKEA store who may be able to post it to you.

To help us to help you, please have your receipt and the assembly instructions available.

Oh, and check the packaging. Sometimes the parts are simply sealed in the wrapping material and not missing after all.

 Ask Anna

 Webchat

 Contact us

With so many products to choose from and you’re not sure what to buy someone as a gift, why not let them choose! Purchase an IKEA Gift Card from the check-outs in store, online exclusive to IKEA FAMILY members, or by phoning your local store. IKEA Gift Cards are ideal for those special occasions, a wedding, a birthday, a new baby or just as a thank you.

There are no limitations on how many times a card(s) can be used (until the balance is zero). IKEA Gift Cards are valid for 3 years from the date of purchase.

 Order online (exclusive to IKEA FAMILY members)

 Your local IKEA store

 Terms & Conditions (pdf)

IKEA always tries to build stores where parking will be free or free for a number of hours. That way you’ll have more fun spending your parking money on great value bargains in the store rather than in the car park. IKEA offers trailer parking right outside the store. There are even special spots for families close to the store for your convenience.

IKEA products are designed to meet exacting national and international quality control standards. Product testing is based on real life situations and is part of the IKEA principle of good design at affordable prices.
In fact we’re so confident of our quality, we offer excellent Everyday Quality guarantees on selected products.

 Click to see our guarantees & promises.

Catalogue prices are maximum prices valid until 15 August 2012.*

While great care has been taken to ensure accuracy of all prices and descriptions, IKEA reserves the right to correct errors or misprints and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

All delivery, assembly and installation services are charged separately.

*Excluding Time Restricted Offers and IKEA Family pricing

Surprise your friends and family with Swedish specialities without going to Sweden. Herring, crisp breads and lingonberry preserves are only a few of the classic speciality foods you’ll find in the IKEA Sweden shop.

 Take home the taste of Sweden