IKEA | IKEA services

IKEA services


We offer a full range of services to make your IKEA experience more complete: returns policy delivery assembly kitchen installation payment methods gift card finance parking IKEA everyday quality shopping with family catalogue price guarantee restaurant and bistro Sweden shop recycling program

	returns policy It's OK to change your mind! If you change your mind, return your purchase unused, with its original packaging within 3 months of purchase. For a full refund we need a receipt, but if you don’t have it, we can at our discretion, give you a Refund Card for the value indicated by our returns system. Sorry we can’t accept returns on cut fabrics, unwrapped mattresses, pillows & quilts, kitchen appliances, goods ordered to your specifications (custom made bench tops) or products purchased from the AS-IS (Bargain Corner), if you change your mind. This policy is in addition to your statutory rights under the Trade Practises Act.
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delivery IKEA products are designed and conveniently packed in flat boxes so that you can transport them yourself from the store to your home. If you’d prefer a little help or don’t have the room in your car, there are several delivery options at various pricing levels available to you. Visit the home delivery area, just past the checkouts at your local IKEA store, or click the links below for more information. Homebush Bay Drive Richmond Logan
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	assembly Most IKEA products are designed to be assembled by the customer at home. If you prefer or need assistance assembling your furniture, talk to one of our friendly co-workers in store for more information.
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kitchen installation IKEA kitchens are designed to be easy to assemble and install. However you can also choose from several installation options at different price levels, allowing you to save money where you want to. All the kitchen installers are qualified and very familiar with IKEA products which ensure great quality. You can even order special services like measuring, electrical, plumbing, tiling and flooring. For more information on the services, prices and contact details, follow the link below. Click to learn more about Kitchen Installation
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	payment methods At the IKEA store you can pay the way that best suits you. We accept cash, EFTPOS, Visa, MasterCard, personal cheques (with proper ID), company cheques, a finance option, and of course IKEA gift cards. For more information regarding IKEA gift cards click on the links or speak to a friendly co-worker in store. Personal cheques require photo ID of the account holder and signatory. This person must be the person presenting the cheque. **If you are the signatory of the company cheque, we require your photo ID and your business card / letterhead. If you are not the signatory of the company cheque, we require a letter of authorisation - on company letterhead from the company signatory - and your photo ID. More information on gift cards More information on finance
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gift card If you’re not sure or don’t know what to buy that special someone, why not let them choose! Purchase an IKEA gift card from the checkouts to give as that “perfect” gift. It’s ideal when there’s a wedding, birthday, new baby or just as a thank you. Gift cards are not redeemable for cash and are not replaceable if lost or stolen. Redeemable only in New South Wales, Victoria & Queensland.
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	finance For purchases over $1000, IKEA has a finance option that makes realising your dream home ideas easy and affordable. HSBC Personal Instalment: No deposit, minimum application amount $1000, 48 month term, 14.95% APR. Visit your local IKEA store for more information. Finance available through a continuing credit contract: Weekly repayments are illustrative only and HSBC only requests monthly repayments. Repayment amounts are based on a 48 month repayment period, using an annual percentage rate of 14.95% (current as at 23/03/09). A $30 establishment fee, a monthly service fee of $3.95 and other fees and charges may apply and have not been included in this calculation. Lending criteria and terms and conditions apply and are available on applications. Credit provided by HSBC Bank Australia Limited ABN 48 006 434 162.
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parking IKEA always tries to build stores where parking will be free or free for a number of hours. That way you’ll have more fun spending your parking money on great value bargains in the store rather than in the car park. IKEA offers trailer parking right outside the store. There are even special spots for families close to the store for your convenience.
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	IKEA everyday quality IKEA products are designed to meet exacting national and international quality control standards. Product testing is based on real life situations and is part of the IKEA principle of good design at affordable prices. In fact we’re so confident of our quality, we offer excellent Everyday Quality guarantees on selected products. Click to see our guarantees & promises.
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shopping with family For the most important people in the world! We try to make visiting IKEA fun for children and grown ups alike. From the moment you enter the car park you will see special family car parks located very close to the entrance of the store. While you shop at IKEA, we have strollers and baby care rooms in every store. The restaurant provides some great deals on children’s meals as well as baby food and food warming facilities. There are lots of fun activity areas throughout the store where the kids can play, which is handy when you’re looking and trying out different products. Children just love our playroom which is located near the entrance of the store. For Health and Safety reasons there are restrictions and conditions of entry to the room which cover age and numbers. For the safety of the children the parent or guardian admitting the child must be the one to collect him or her. For more information please contact your local store.
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	catalogue price guarantee Catalogue prices are valid for the life of the catalogue, as stated on the front cover.* While great care has been taken to ensure accuracy of all prices and descriptions, IKEA reserves the right to correct errors or misprints and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control. * Except Time Restricted Offers
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restaurant and bistro The restaurant serves both classic Swedish dishes and Aussie favourites, and is one of the most popular areas of the whole IKEA store. Shopping at IKEA is fun and offers great value, but can also be hard work, so stop by and treat yourself to a refreshing drink and a bite to eat.
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	Sweden shop Surprise your friends and family with Swedish specialities without going to Sweden. Herring, crisp breads and lingonberry preserves are only a few of the classic speciality foods you’ll find in the IKEA Sweden shop.
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recycling program IKEA offers customers a used light bulb, compact fluorescent and household battery take back servcice. These products contain small amounts of chemicals and should not be placed in landfill. So please bring your used bulbs and batteries back to IKEA and deposit them in the take-back containers, located just after the checkouts.
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