FAQ
IKEA store

IKEA Store

1. What are the IKEA stores opening hours?
All our IKEA stores are open 7 days a week, so there is always time to visit. For your local store opening hours click here.

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2. How do I get directions to my nearest IKEA store?
You'll find a map of the locations for all Australia East stores, as well as addresses and telephone numbers at IKEA near you.

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3. Can someone help me plan and design rooms?
Most IKEA stores offer a kitchen planning service. Using computer simulations or cut out models, specially trained kitchen planners will assist you to plan and choose the kitchen that is right for you.

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4. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport yourself. But if you prefer, we can always help arrange for an independent home delivery service at reasonable rates.

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5. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue and brochures, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

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6. What if I want to have the products assembled?
IKEA products are generally easy to assemble, require no special tools and self-assembly means not having to pay the cost of someone in a factory doing it for you. If you prefer we can recommend an independent assembly service.

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7. Can I return items?
If you change your mind, return your purchase to us unused, with its original packaging within 3 months of purchase. For a full refund we need your receipt, but if you don’t have it, we can, at our discretion, give you a credit voucher for the value indicated by our returns system.

View our returns policy here.

Sorry, we can't accept returns on cut fabrics, unwrapped mattresses, kitchen appliances or products offered in the Bargain Corner if you change your mind.

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8. What if I have a comment, question or concern?
If you have any comments, questions or concerns about our products or services please contact your local store and we will be happy to solve the problem. Click here for contact details.

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9. How many products are in the IKEA product range?
There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.

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10. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden." Click here for more information about purchasing.

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11. Where does IKEA have stores outside of Australia?
Visit our global site for a full list of locations.

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12. Does IKEA Australia East offer online shopping?
IKEA East does not today offer a Home Shopping service; we concentrate our efforts instead on selling in our stores. We are currently undergoing expansion in Australia and our aim is to ensure as many people as possible have access to an IKEA store. IKEA East stores do offer a Home Delivery service in store, for those customers who are unable to transport their purchases home themselves on the day of their visit.

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IKEA Catalogue

1. What is the IKEA catalogue?
The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.

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2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is mass-distributed annually in the area around each IKEA store. If you did not receive this year's catalogue, stop by the IKEA store near you for a free copy or simply click here to view our catalogue online.

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3. When does the new catalogue come out?
The annual catalogue is distributed in August/September of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.

In it, you'll discover our furnishings, accessories and room settings along with detailed information on materials, colours, sizes, product care and prices. That way you can plan your next visit to IKEA all from the comfort of your own home!

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4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital, which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.

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Corporate IKEA

1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. The IKEA Group itself owns 180 stores in 23 countries (October 2004). The other 22 stores are owned and run by franchisees outside the IKEA Group in 14 countries/ territories.
Read more about IKEA.

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2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

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3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.

Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.

Serious inquiries (please include all relevant information) may be sent or faxed to:

Inter IKEA Systems B.V.
Olof Palmestraat 1
NL-2616 LN Delft
The Netherlands

Attn: Franchising

Fax: +31 15 215 38 38

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4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.

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5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."

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6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings, or have a look at the jobs at IKEA section on this site.

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7. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.

Go to IKEA and the environment, where you can read all about our commitment to a healthier planet.

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Website questions

1. What settings or software do I need on my computer to view the IKEA site?
IKEA.com.au is optimised for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.

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2. Can I purchase IKEA products on the web?
IKEA Australia East currently does not offer products for sale online or by mail order. However, you will find the website a great resource for researching products before visiting your local store.

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3. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.

We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.

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4. Can I find all IKEA products on this site?
This site features thousands of IKEA products as a way of demonstrating the breadth and depth of our product range; however, all stores does not carry the same range, because of the different store sizes. Be sure to check the stock availability at your IKEA store.

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5. Why can't I email IKEA with my questions?
Whilst we do not currently offer an e-mail response service you can always reach us by contacting your local store.

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Whirlpool Appliances at IKEA

1. What happens if my Whirlpool product develops a fault?
Contact Whirlpool help line on 1300 363 344.

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2. How do I find out about what warranties my Whirlpool appliance has?
After sales and warranty questions can be answered by calling the Whirlpool help line on 1300 363 344. Alternatively, lots of after sales information is also available at www.whirlpool.com.au

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