Frequently asked questions
Opening Hours
As our store hours may vary, please find your local store (below) for up-to-date hours.

Product Information
You can check stock availability for your local store by using the tool below.
Assembly Instructions
Search for your product in using the search bar above and download the instructions directly from the product page.
Planners and tools
Find all our planning tools to help you customise your perfection solution to on the Design your space page.
Missing parts
If you notice that any panels are damaged or missing when you open your flatpack, just bring the damaged panel back to your local IKEA store, with your receipt for an exchange.It is always a good idea to check stock availability of the product, before returning to the store.

Returns and exchanges
What is your returns policy?
View our returns and mattress exchange policy here.
Can I return the product to a different store than the one I made the purchase from?
Yes, products purchased in NSW, VIC, and QLD can be returned to any store in Australia, excluding Perth and Adelaide.

Guarantees are valid from the date of purchase at IKEA. The original receipt is required as proof of purchase. For more information including specific product guarantees, please visit our Guarantees page.

Product recalls
Get details about the latest product recalls from the Newsroom.

Store facilities
What are the height restrictions for the carpark at the stores?
Logan - 2.7m
Rhodes - 2.05m
Richmond - 2.1m
Springvale - 2.8m
Tempe - 2.6m
As operating hours, events, requirements, and limits vary from each state, please visit your local store pages for information about Småland, our free child-minding play service.
IKEA Restaurant & Café
For the latest meals and food offers, please visit our IKEA Food or your local store pages.

Payment options
Cash, EFTPOS, Visa, Mastercard, and IKEA gift cards are accepted at our stores.

We also offer interest free finance on purchases above $250.

Does IKEA offer phone or internet ordering?
We do not currently offer phone or internet ordering services. However, if you are an IKEA BUSINESS member, we provide a remote ordering service. Find out more about IKEA BUSINESS.
Home delivery
For details about home delivery, including pricing, tracking, and contact numbers, visit our home delivery page.
What do I do if a delivery item arrives damaged?
Prior to signing the Proof of Delivery, it is important to check and count that you have received all your items in good condition. IKEA and the delivery supplier will not be held responsible for missing or damaged items that are not noted at the time of delivery.

If there is any damage to your goods, please contact the home delivery supplier for your store.

Assembly & installation
The IKEA preferred supplier for assembly is Install2U, and for installation. Visit the Assembly & installation page for details.

How do I reset or change my password?
Visit the IKEA FAMILY page and click on the ‘Forgot your password’ link. Enter the email address you used to create the account and click submit. A temporary password will be sent to your email address. Log in to ‘My Profile’ using your temporary password to change it to your preferred password.
How do I order a new or replacement card?
Log into your account via the IKEA FAMILY page and click on the ‘Lost card’ link at the bottom of the page. Confirm your address before choosing submit. A new card will be mailed to you within 4 to 5 weeks.
What if I’m visiting the store before the replacement card arrives?
You can print a temporary card online via the IKEA FAMILY page or using the IKEA FAMILY kiosk in-store by logging in with your email address and password.

Find out about IKEA BUSINESS including services, benefits, and how to join here.
FAQ - IKEA Australia
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IKEA web chat
Chat with us 9am to 5pm, 7 days a week or you can call us or email us.