FAQ - IKEA Australia
Frequently asked questions
Opening Hours
As our store hours may vary, please find your local store (below) for up-to-date hours.
Product Information
  • You can check stock availability for your local store by using the tool below.
  • Search for your product in using the search bar above and download the instructions directly from the product page.
  • Find all our planning tools to help you customise your perfection solution to on the Design your space
  • If you notice that any panels are damaged or missing when you open your flatpack, just bring the damaged panel back to your local IKEA store, with your receipt for an exchange.It is always a good idea to check stock availability of the product, before returning to the store.
Returns and exchanges
  • View our returns and mattress exchange policy here.
  • Yes, products purchased in NSW, VIC, and QLD can be returned to any store in Australia, excluding Perth and Adelaide.
Guarantees
Guarantees are valid from the date of purchase at IKEA. The original receipt is required as proof of purchase. For more information including specific product guarantees, please visit our Guarantees page.
Product recalls
Get details about the latest product recalls from the Newsroom.
Store facilities
  • Logan - 2.7m
    Rhodes - 2.05m
    Richmond - 2.1m
    Springvale - 2.8m
    Tempe - 2.6m
  • As operating hours, events, requirements, and limits vary from each state, please visit your local store pages for information about Småland, our free child-minding play service.
  • For the latest meals and food offers, please visit our IKEA Food or your local store pages.
Payment
  • Cash, EFTPOS, Visa, Mastercard, and IKEA gift cards are accepted at our stores.
    We also offer interest free finance on purchases above $250.
  • Online ordering is available in ACT and Tasmania. IKEA BUSINESS members are provided a remote ordering service. Find out more about IKEA BUSINESS
Home delivery
For details about home delivery, including pricing, tracking, and contact numbers, visit our home delivery page.
  • Prior to signing the Proof of Delivery, it is important to check and count that you have received all your items in good condition. IKEA and the delivery supplier will not be held responsible for missing or damaged items that are not noted at the time of delivery. If there is any damage to your goods, please contact the home delivery supplier for your store.
Assembly & installation
The IKEA preferred supplier for assembly is Install2U, and hipages.com.au for installation. Visit the Assembly & installation page for details.
IKEA FAMILY
  • Visit the IKEA FAMILY page and click on the ‘Forgot your password’ link. Enter the email address you used to create the account and click submit. A temporary password will be sent to your email address. Log in to ‘My Profile’ using your temporary password to change it to your preferred password.
  • Log into your account via the IKEA FAMILY page and click on the ‘Lost card’ link at the bottom of the page. Confirm your address before choosing submit. A new card will be mailed to you within 4 to 5 weeks.
  • You can print a temporary card online via the IKEA FAMILY page or using the IKEA FAMILY kiosk in-store by logging in with your email address and password.
IKEA BUSINESS
Find out about IKEA BUSINESS including services, benefits, and how to join here.
IKEA Shop Online FAQ
Collection of your products can be made from one of our two conveniently located Pick up Points in Hobart and Launceston.
Find out more
Select products and add to your shopping list, choose either online shopping or click and collect.
Find out more
  • Please see our returns policy: www.ikea.com.au/returns
  • Please contact us via www.ikea.com.au/contactus for support. Fees may apply dependent on the status of your order.
  • Please contact us via www.ikea.com.au/contactus if you have any questions about your order.
  • Products damage in transit will be redelivered to your collection point if you have chosen Click & Collect or home if you have chosen online delivery at no extra cost.
  • You can pay for your order using a Visa or MasterCard Debit or Credit card. Gift Card payment is not available.
  • You will be able to browse and purchase almost every product in our range, excluding products that may have assorted colours, food, live plants and custom made products (e.g. custom made kitchen benchtops)
  • Products must show a green status on the Shopping List page to be available for purchase online. If a product is out of stock you can sign-up for our Back in Stock SMS service on the Product Availability page after selecting your store (for Tasmania purchases please select the Springvale store for stock availability) Backorders and Rainchecks are not available.
  • Proof of purchase (printed or digital) and photo identification matching the name on the order is required for collection.
  • If you are having your furniture delivered to your home or business you or a nominated individual will need to be able to accept and sign for the order. A new delivery fee will apply if they are unable to deliver your order
  • Please click hereto see the online T & Cs.
  • Currently we do not offer the ability to purchase these services online.
  • Feedback can be provided via phone and email. Head over to www.ikea.com.au/contactus for more information.
Tasmania
  • You can Click & Collect at two pick up points, one in Hobart and the other in Launceston. At this stage we do not offer Home Delivery.
  • You will be able to select your collection date at checkout, starting 7 days from your order date e.g. if you place your order on the 1st November, you will be able to select the 8th, 9th and 10th of November to collect your order.
  • Orders are available for collection at
    Hobart - Monday to Friday 8am to 4pm and Saturday 9am to 1pm
    Launceston - Monday to Friday 8am to 4pm
  • The service fee to Click & Collect from either of our pick up points in Hobart and Launceston are:
    $0 to $299 = $59
    $300 to $599 = $89
    $599+ = $149
  • You can browse our wide range of products online, add them to your Shopping List, select your nearest Pick up point on the Shopping List page and click the ‘BEGIN CHECKOUT’ button to pay for your order online.
    You will receive an SMS and Email when your order is ready for collection at our pick up point.
  • Hobart is open Monday to Friday 8am to 4pm and Saturday 9am to 1pm
    Launceston is open Monday to Friday 8am to 4pm
Canberra
  • You can Click & Collect from the IKEA Canberra store, or choose to have your furniture delivered to your home or business.
  • Orders placed prior to 8pm can be collected next day. Orders placed after 8pm can be collected the day after. You will receive an SMS and Email when your order is ready to be collected from our store.
  • During Checkout you will be able to select your delivery window for your order to arrive in your home or business. Orders placed before 8pm can be delivered next day. Orders placed after 8pm will be able to select the following day and onwards for delivery. At the checkout you can select 2 time windows to have your order delivered within, they are 8am-3pm and 1pm-8pm.
  • All orders have a flat $20 service fee for collection.
  • Please see www.ikea.com.au/canberra for our trading hours, orders can be collected anytime the store is open (excluding restaurant opening hours)
  • Orders can be collected during our store opening hours. If you are not able to collect your order within 7 days of the day you selected, please contact us via www.ikea.com.au/contactus.
  • Here is a list of postcodes and pricing we can deliver online to, the service fee includes preparing and shipping your order via a courier to your home or business:
    Postcode Service Fee
    2600 to 2607 2609 2612 2614 $79
    2617 2619 2620 2912
    2914
    2611 2618 2621 2900 $109
    2902 to 2906 2911 2913 2615
Technical
  • Please close and reopen your browser and try again. If you are still having difficulties try completing your purchase on another browser such as Google Chrome.
Purchases
  • All credit card information is transmitted and processed in an extremely secure 256-bit AES encrypted environment. IKEA does not store cardholder data during the checkout process and we are fully PCI-DSS compliant for online purchases.
  • VerifiedbyVISA and MasterCardSecurecode offers an added level of protection when buying online. After entering your credit card details, a prompt will appear initiated by your bank. Each bank requires slightly different information. Here is a summary of what some of the major banks will ask of their customers:

    ANZ – ANZ cards are pre-enrolled with 3DS. ANZ will send a onetime SMS code to the registered mobile number on your account. For issues please call ANZ on 133 350.
    NAB – NAB card will require validation by inputting you Online Shopping ID (OSID). Your OSID is located on the back of your card. For issues please call NAB on 133 350.
    CBA - CBA cards are pre-enrolled with 3DS. CBA will send a onetime SMS code to the registered mobile number on your account. For issues please login to Netbank or call CBA on 13 2221.
    WESTPAC - Westpac cards are pre-enrolled with 3DS. Westpac will send a onetime SMS code to the registered mobile number on your account. For issues please login to Online Banking or call Westpac on 1300 655 505.
    BENDIGO BANK – Bendigo Bank cards will request your Customer Number. This can be found on your card statement, desktop e-banking or within mobile e-banking. For issues please call Bendigo Bank on 1300 236 344.
    BANKWEST - Bankwest cards are pre-enrolled with 3DS. Bankwest will send a onetime SMS to the registered mobile number on your account. For issues please call Bankwest on 1300 368 748.
    ST GEORGE – St George cards are pre-enrolled with 3DS. St George will send a onetime SMS code or voice call to the registered mobile number on your account. For issues please call St George on 13 33 30.
    If your banking institution is not listed above, please contact your bank directly for more information.
Still have a question?
Click & Collect
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