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Frequently Asked Questions
Quickly find the answers to many common questions about IKEA.
Ask Anna
Hi, my name is Anna. I'm your personal online assistant. I can help you find what you are looking for on this website or direct you to our friendly customer services staff. Try me out!
Phone us
We're always happy to hear from you! Talk to our friendly team at:
Richmond (VIC)
03 8416 5000
Homebush Bay Drive (NSW)
02 8002 0400
Logan (QLD)
07 3380 6800
Springvale (VIC)
03 8523 2154
Tempe (NSW)
02 8020 6641
PLEASE NOTE
IKEA Australia East does not offer a Home Shopping service. We do, however, offer a home delivery service in-store, if you need help transporting your furniture home. Click here to find out more about home delivery.
Please also note that because IKEA operates on a Cash & Carry basis, stock availability, whilst correct at the time of query, cannot be guaranteed at the time of your visit to the store. Click here to quickly check stock availability online.
Email us
Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did, you’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, so you can get back to more important things like relaxing on your new sofa! We will get back to you within 2-3 business days.
Requesting an IKEA Catalogue?
Request your catalogue here.
Need a spare part?
Anna can give you a hand with that. Ask her about how you can order your spare parts here.
Have an IKEA BUSINESS question?
Find out more about IKEA BUSINESS here.
Can't find your assembly instructions?
Anna can guide you to the instructions you'll need. Talk to her here.
Inquiring about services or a purchase?
Have all your information ready for a quick resolution. If you have your receipt available, accurate receipt details like purchase/visit date, your RG and TR number at the bottom of your receipt, and your iSell service number for services will help us help you quicker! See below for details on where to find this information.
Example receipt
Example service print-out
