Frequently asked questions
We’ve compiled answers to some of our most frequently asked questions below.
The IKEA Store
Still have a question?
If you can’t find what you’re looking, have some feedback or a question for us, feel free to contact us for assistance.
Here you’ll find details on your local store including its address, opening hours and information on upcoming events. Find your local IKEA here.
Here you can check product availability plus, get assembly, safety and guarantee information as well as details on our return policy.
We'll take you through your entire visit to IKEA. Learn more about the IKEA store.
Anna is your online assistant. Let her be your guide to IKEA.com.au. Ask Anna
Chat with us
Send an email
Chat with an IKEA representative online between 9am to 5pm, 7 days a week and we’ll give you an answer straight away.
Your feedback helps us help you better. Let us know what you think so we can improve your experience at IKEA.
If your question requires a bit of explanation, we suggest you fill out this form, providing as much detail as possible and we'll get back to you within 48 hours.
Have a general enquiry? We're just a phone call away. Click here to find your local store’s phone number.
Have a question for IKEA BUSINESS?
IKEA BUSINESS Enquiries
IKEA BUSINESS gives you quick access to your local store's IKEA BUSINESS specialist.
Just fill out our form and your local IKEA BUSINESS specialist will be in touch with you within 24 hours.Contact IKEA BUSINESS