About our products

Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.
Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Bathroom
10 year guarantee
GODMORGON
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
• GODMORGON furniture
• GODMORGON legs
• GODMORGON storage unit set of 3
• box with compartments
• box with lid
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
What products are not covered under this guarantee?
The guarantee does not apply to ALDERN counter tops.
10 year guarantee
Bathroom mixer taps
What is covered under this guarantee?
The 5 year guarantee is valid for all bathroom taps. This guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom mixer taps.
What products are not covered under this guarantee?
The included aerator, which is an expandible item and any damage caused by waterborne debris are not covered by this guarantee.
10 year guarantee
Bathroom wash-basins
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins including water trap.
What products are not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned with wrong cleaning methods or wrong cleaning products. This guarantee does not apply if the products have been used for public use or outdoors.
25 year guarantee
SENSUELL pots and pans
What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all above listed series. The guarantee covers:
• Stability of the base
• Washing in a domestic dishwasher.
What products are not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a signifcant effect on function.
Grey line
Bedroom
25 year guarantee
Mattresses
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above:
• Wooden frame and springs in wooden base spring mattresses
• Springs in spring mattresses
• Foam core in foam mattresses
• Latex core in latex mattresses
• Wooden frame and slats in slatted bed bases
• Electric motor in electrically operated beds (5 year guarantee).
This guarantee applies to domestic use only.
The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
What products are not covered under this guarantee?
All mattress pads. Slatted bed base SULTAN LADE and JÖMNA mattresses. Children’s mattresses and sofa bed mattresses.
10 year guarantee
PAX/KOMPLEMENT
What is covered under this guarantee?
This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:
• Frames
• Hinged doors
• Hinges
• Shelf inserts and sectioned shelves
• Sliding doors and sliding door mechanism
• Dividers for frames
• KOMPLEMENT interior organisers
This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.
What products are not covered under this guarantee?
KOMPLEMENT insert for pullout tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pullout tray and KOMPLEMENT tray 3-pcs.
Grey line
Cooking
15 year guarantee
IKEA 365+ pots and pans
15 Year Guarantee
Valid for all pots & pans without non-stick coating.
5 Year Guarantee
Valid for all pots & pans with non-stick coating.

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in all cookware in the above listed series. The guarantee covers:
• Stability of the base
• Washing in a domestic dishwasher (with the exception of non-stick coated items or items made of cast iron, which we recommend should be washed by hand)
• Non-stick properties on non-stick "pans".
What is not covered under this guarantee?
This guarantee does not cover changes in the appearance of the cookware unless they have a signifcant effect on function.
Grey line
Kitchen
25 year guarantee
METOD kitchen system
What is covered under this guarantee?
This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system:
• Cabinet frames
• Fronts
• UTRUSTA hinges
• MAXIMERA fully-extending drawers
• UTRUSTA shelves of tempered glass and melamine
• Plinths
• Legs
• Cover panels
• Deco strips/mouldings
• Worktops except FYNDIG
• Sinks except FYNDIG
What is not covered under this guarantee?
Knobs, handles, and FYNDIG worktop. ERS€TTARE sliding-hinge for semi integrated dishwasher and BEHJALPLIG sliding-hinge fully integrated dishwasher. FORVARA drawers, UTRUSTA wire baskets, TUTEMO and HORDA open cabinet have a 10-year guarantee.
10 year guarantee
Kitchen mixer taps
What is covered under this guarantee?
The 10 year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee covers defects in material and workmanship. This guarantee applies to domestic use only.
What is not covered under this guarantee?
This guarantee does not apply if the products have been used in a corrosive environment.
Grey line
10 year guarantee
Sofa
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in:
• Frames
• Seat and back cushions in the following products:
DAGARN seating series, EKTORP seating series, KARLSTAD seating series, KIVIK seating series, KNISLINGE seating series, LANDSKRONA seating series, NOCKEBY seating series, STOCKHOLM seating series, STOCKSUND seating series, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, KLIPPAN 2-seat sofas, KNOPPARP 2-seat sofa, EKENÄS armchair and footstool, POÄNG armchairs and footstool, EKERÖ armchair, MELLBY armchair, NOLBYN armchair, NOLMYRA armchair, NORSBORG seating series, SKOGABY seating series, STOCKHOLM seating series, STRANDMON armchair, VALLENTUNA seating series, YSTAD seating series
What is not covered under this guarantee?
This guarantee does not apply to:
• Fabric covers
• Leather covers
• TULLSTA
• JENNYLUND armchair
• MUREN armchair
• KARLSTAD sofa-bed
• TIDAFORS sofa-bed
• POÄNG cushions
• POÄNG childrens armchair
• VALLENTUNA seat module with bed
Grey line
KITCHEN | KITCHEN | WORKSPACES AND OFFICE FURNITURE
Workspace and office furniture
10 year guarantee
BEKANT and GALANT desk and storage system
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT desk series and GALANT storage system.
What products are not covered under this guarantee? The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:
• BEKANT desk top shelf
• BEKANT screens
10 year guarantee
MARKUS, VOLMAR
What is covered under this guarantee?
This guarantee covers defects in material and workmanship on the following components:
• The structural frame
• Moving parts